The Perfume Shop - Derbion Centre 370 Reviews 

200
TrustScore 5 out of 5

4.9

Unit 130 Level 1 North Mall, Derbion Centre, DE1 2PG DERBY, GB


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Rated 5 out of 5 stars

I went into the shop to find a perfume for my wife with no idea what I was looking for, the only thing I knew was she liked a ‘musky’ smell… A lovely lady called Hayley took the time to go through wha... See more

Company replied

Rated 5 out of 5 stars

Brought aftershave from the store and also a few sets for birthdays while I was there as the staff were fantastic and assisted with my needs while there. Recommend anyone in the area you go here for a... See more

Company replied

Rated 5 out of 5 stars

Everytime I visit the perfume shop I’m greeted by a wonderful lady Hayley. She makes you feel so welcome and is always at a helping hand if needed. Hayley is a bubbly, friendly person and that is wh... See more

Company replied

Rated 5 out of 5 stars

I was attended to by a very helpful lady called Diane in your Derby store. She went out of her way to satisfy my order requirements. She help me set up an account for my purchase because I couldn’t ob... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 130 Level 1 North Mall, Derbion Centre, DE1 2PG, DERBY, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

200 reviews

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4.9

All reviews

(200)

34,022 reviews in the last 12 months

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Rated 5 out of 5 stars

Good customer service at the Derbion…

Good customer service at the Derbion store on the ground floor, bargain price as well, thanks

March 19, 2025
Unprompted review
The Perfume Shop - Derbion Centre 370 logo

Reply from The Perfume Shop - Derbion Centre 370

Hello,

Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!

Many thanks,
Jasmyn

Rated 5 out of 5 stars

Excellent service

Excellent service

March 19, 2025
Unprompted review
The Perfume Shop - Derbion Centre 370 logo

Reply from The Perfume Shop - Derbion Centre 370

Hello,

Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!

Many thanks,
Jasmyn

Rated 5 out of 5 stars

Excellent customer service 👏 👌 👍

Excellent customer service 👏 👌 👍

March 19, 2025
Unprompted review
The Perfume Shop - Derbion Centre 370 logo

Reply from The Perfume Shop - Derbion Centre 370

Hello,

Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!

Many thanks,
Jasmyn

Rated 5 out of 5 stars

Best customer service

Best customer service. I will be coming back thank you so much

March 18, 2025
Unprompted review
The Perfume Shop - Derbion Centre 370 logo

Reply from The Perfume Shop - Derbion Centre 370

Hello,

Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!

Many thanks,
Jasmyn

Rated 5 out of 5 stars

Best costumer service ever,

Best costumer service ever,

March 17, 2025
Unprompted review
The Perfume Shop - Derbion Centre 370 logo

Reply from The Perfume Shop - Derbion Centre 370

Hello,

Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!

Many thanks,
Jasmyn

Rated 5 out of 5 stars

Very Very pleased with service

Very Very pleased with service, friendly, helpful Very efficient, fast service...would definitely recommend and definitely coming again....
Thankyou

March 17, 2025
Unprompted review
The Perfume Shop - Derbion Centre 370 logo

Reply from The Perfume Shop - Derbion Centre 370

Hello,

Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!

Many thanks,
Jasmyn

Rated 5 out of 5 stars

Always quick

Always quick, nice and amazing customer service

March 17, 2025
Unprompted review
The Perfume Shop - Derbion Centre 370 logo

Reply from The Perfume Shop - Derbion Centre 370

Hello,

Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!

Many thanks,
Jasmyn

Rated 5 out of 5 stars

Amazing service by Carla at Derbion…

Amazing service by Carla at Derbion (Derby level 2)! Lovely people in store, very friendly.

March 14, 2025
Unprompted review
The Perfume Shop - Derbion Centre 370 logo

Reply from The Perfume Shop - Derbion Centre 370

Hello,

Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!

Many thanks,
Jasmyn

Rated 5 out of 5 stars

Buying a gift for my fiancé

Popped in to my local perfume shop at the weekend to buy an anniversary gift for my fiancé. He's really fussy and doesn't like anything over powering. The lady who served me was really welcoming and knowledgeable. She asked me lots of questions to help me make a decision. She sprayed a few for me and told me which were on offer.she also offered to wrap my gift which was a great touch. Would definitely go back again. The staff were really friendly.

March 1, 2025
Unprompted review
The Perfume Shop - Derbion Centre 370 logo

Reply from The Perfume Shop - Derbion Centre 370

Hello,

Thank you for your kind words. We are so pleased to hear that you had a positive experience in our shop. We strive to provide our customers with a welcoming and knowledgeable service. We are delighted that you found our staff to be friendly and helpful and that they were able to assist you in finding the perfect gift for your fiancé. We appreciate your feedback and will continue to work hard to provide excellent customer service.

Best wishes,
Jasmyn

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing, the lady out she was so sweet help me out so much hundred percent recommend and they always have amazing sales

January 27, 2025
The Perfume Shop - Derbion Centre 370 logo

Reply from The Perfume Shop - Derbion Centre 370

Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.

Best regards,
Sharain

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