Sabrina and Sam have exceptional service. I went in with a oddly specific request but not knowing exactly what I wanted, more of a mood and they found the exact thing but it was way out of my price ra... See more
Company replied
Location
Switch locationSU229, Level 2, South Mall, Westfield, DE1 2PQ DERBY, GB
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Was served by the lovely Tia. She was so knowledgeable and friendly and helped me straight away find the exact perfume I was looking for. Had such a wonderful experience with her, will definitely be... See more
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Delivery was very quick and loved the items its just packaging wasn't enough sealed and left me worried about the items inside
Company replied
Hollie and Sam were really helpful, let me try multiple fragrances before buying for me and the wife. Great team, great pair.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
SU229, Level 2, South Mall, Westfield, DE1 2PQ, DERBY, United Kingdom
4.9
Excellent
188 reviews
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Tracey
The staff member( Tracey) welcomed us very nicely and helped us in selecting the perfume. And she is very friendly ❤️❤️
August 13, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your review. We appreciate you and thanks for choosing us to shop with.
The Perfume Shop
Tracy very kind and helpful
August 13, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your review. We appreciate you and thanks for choosing us to shop with.
The Perfume Shop
Absolute fantastic service by the staff…
Absolute fantastic service by the staff at the shop today, brilliant thank you :-)
August 13, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
I went to the Perfume Shop and I need…
I went to the Perfume Shop and I need to say Diane was amazing, very helpul and kind. I will go there in the future in 100%👍
August 13, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
Outstanding service from Paige
Outstanding service from Paige, she was so kind and helpful really made my day thankyou!😄
August 12, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.
The Perfume Shop
Great costumer service from Holly
August 10, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
Date night perfume mission.
I went into the perfume shop today after deciding online wasn't the easiest place to choose a perfume.
I went in to the Derby store having not been in for years and looked a little lost for about five seconds.
A lovely lady called Holly asked if I needed any help and I did!
I told her exactly how much I was looking to spend and the scents I already knew I liked, she picked out about five perfumes that she thought I might like the smell of and I didn't feel pressured to spend I just genuinely felt like she was so happy to help and knew what she was talking about. I didn't even know about any of the perfumes so I was really happy she was able to educate me because I left super happy and smell lovely for my date tonight. Thanks so much Holly!
August 9, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
Always receive great customer service…
Always receive great customer service at the Derby store ⭐️ Tracey is always very attentive and helpful!
August 5, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
Thank you Holly
I would just like to say a big thank you to Holly! She was so helpful and knowledgeable and helped me pick out my perfect fragrance!
August 9, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
A great shopping experience and service…
A great shopping experience and service at the store. Thank you to Holly for the helping me pick out a great gift!
August 9, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your 5* feedback! It's great to hear you had a positive experience.
The Perfume Shop
Really good service nice and kind…
Really good service nice and kind helped me find my perfect match helped by holly
August 9, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thank you for your feedback. It's great to hear of your positive experience and thank you for choosing us to shop with.
The Perfume Shop
Had the best experience Holly was…
Had the best experience Holly was amazing
August 9, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thank you for your feedback. It's great to hear of your positive experience and thank you for choosing us to shop with.
The Perfume Shop
Holly was really nice great service.
Holly was really nice great service.
August 9, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thank you for your feedback. It's great to hear of your positive experience and thank you for choosing us to shop with.
The Perfume Shop
Birthday Gift
Came in today to buy a Birthday gift for my friend and the lady who served me was so helpful and patient with me, also recieved twenty percent off and the gift wrapping with the ribbon was lovely, i shall be returning x
August 8, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your review! We appreciate your kind words and thank you so much for shopping with The Perfume Shop.
The Perfume Shop
Great customer service from Holly!
August 8, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your review! We appreciate your kind words and thank you so much for shopping with The Perfume Shop.
The Perfume Shop
Amazing customer service
Amazing customer service to find what I was looking for. Thank you Holly and Rezuan.
August 8, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your review! We appreciate your kind words and thank you so much for shopping with The Perfume Shop.
The Perfume Shop
Great service by holly today in the…
Great service by holly today in the derbys store very helpful as we was very indecisive 5 bottles of perfume the lady chucked is in some freebies very happy thanks holly :)
August 8, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your review! We appreciate your kind words and thank you so much for shopping with The Perfume Shop.
The Perfume Shop
Respectful workers
Respectful workers. Would recommend to other customers. Good service
August 8, 2025
Unprompted review
Reply from The Perfume Shop - Derby 345
Hi,
Thanks for your review! We appreciate your kind words and thank you so much for shopping with The Perfume Shop.
The Perfume Shop
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