The Perfume Shop - Dunfermline 193 Reviews 

76
TrustScore 5 out of 5

4.9

Unit 15a, Kingsgate Centre, KY12 7QU DUNFERMLINE, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Me and my partner were served by Claire and John today. Was refreshing to be served by staff who were just genuinely nice and polite and wanted to help (considering I wanted to smell 101 different aft... See more

Company replied

Rated 5 out of 5 stars

I was served by Claire today, very friendly and helpful, explained about all the different notes in the fragrances, asked about my usual fragrances and let me smell different recommendations, very hap... See more

Company replied

Rated 5 out of 5 stars

I got served by Debbie today she was so lovely. Took the time to let me smell different perfumes nothing was a bother. Gave some recommendations too on what perfumes were nice and best sellers. Would... See more

Company replied

Rated 5 out of 5 stars

I was served by John today at the Dunfirmline branch, he was extremely helpful and polite 😀 Thanks John!

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 15a, Kingsgate Centre, KY12 7QU, DUNFERMLINE, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

76 reviews

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4.9

All reviews

(76)

34,299 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service as usual ! Friendly & personal !

Excellent service as usual , with Claire at Perfume Shop in Dunfermline !

March 17, 2026
Unprompted review
The Perfume Shop - Dunfermline 193 logo

Reply from The Perfume Shop - Dunfermline 193

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

John

John, in the shop could not be more helpful when choosing the product, in fact he recommended that we buy a bigger size as it worked out cheaper. A credit to the shop and the company.

March 9, 2026
Unprompted review
The Perfume Shop - Dunfermline 193 logo

Reply from The Perfume Shop - Dunfermline 193

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Smells very nice as described

Smells very nice as described. Delivered on time. Great offer

February 27, 2026
The Perfume Shop - Dunfermline 193 logo

Reply from The Perfume Shop - Dunfermline 193

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Always a very pleasant experience…

Always a very pleasant experience shopping here. The staff are always so friendly and always take the time to listen to my needs. I won’t shop anywhere else when I buy perfume!

March 5, 2026
Unprompted review
The Perfume Shop - Dunfermline 193 logo

Reply from The Perfume Shop - Dunfermline 193

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent

Great wee shop. John was super helpful as I was buying a gift and wasn’t sure what to pick!

January 13, 2026
Unprompted review
The Perfume Shop - Dunfermline 193 logo

Reply from The Perfume Shop - Dunfermline 193

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great service

Great service, site is easy to negotiate. Pleased with delivery

February 5, 2026
The Perfume Shop - Dunfermline 193 logo

Reply from The Perfume Shop - Dunfermline 193

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Absolutely great staff member

Absolutely great staff member. She is an asset to your company.
Very informative, and a genuinely happy person who for the short time we spoke, got on very well.

December 12, 2025
The Perfume Shop - Dunfermline 193 logo

Reply from The Perfume Shop - Dunfermline 193

Hi,

Thanks for your feedback. It's great to know of your 5* experience.

The Perfume Shop.

Rated 5 out of 5 stars

Excellent service

Excellent service

December 15, 2025
The Perfume Shop - Dunfermline 193 logo

Reply from The Perfume Shop - Dunfermline 193

Hi,

Thanks for your feedback. It's great to know of your 5* experience.

The Perfume Shop.

Rated 5 out of 5 stars

The staff at kingsgate are superb also…

The staff at kingsgate are superb also very helpful, many thanks as usual.

February 26, 2025
The Perfume Shop - Dunfermline 193 logo

Reply from The Perfume Shop - Dunfermline 193

Hi,

Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.

Thank you for choosing The Perfume Shop.

Rated 5 out of 5 stars

Good staff dunfermline

November 14, 2025
Unprompted review
The Perfume Shop - Dunfermline 193 logo

Reply from The Perfume Shop - Dunfermline 193

Hi,

Thanks for your review.
It's great to hear your feedback. We appreciate you!

The Perfume Shop.

Rated 5 out of 5 stars

The staff are extremely friendly

The staff are extremely friendly, knowledgeable and helpful. My experience had clearly been felt by the couple in front of me who gave them chocolates for their repeated help and service. A cracking wee shop, I'll definitely buy from there again.

September 25, 2025
Unprompted review
The Perfume Shop - Dunfermline 193 logo

Reply from The Perfume Shop - Dunfermline 193

Hi,

I am so pleased to hear of your 5* experience. Thanks so much for choosing us to shop with.

The Perfume Shop.

Rated 5 out of 5 stars

Was in today picking perfume for my…

Was in today picking perfume for my Daughters upcoming wedding. Aibhilin was brilliant advising us and we felt very happy with her choices for us. 5 star service.

August 30, 2025
Unprompted review
The Perfume Shop - Dunfermline 193 logo

Reply from The Perfume Shop - Dunfermline 193

Hello,

We appreciate your wonderful review! We are so happy to hear that you felt supported in choosing the perfect perfume for your daughter's wedding.

Kind regards,
Jasmyn
The Perfume Shop

Rated 5 out of 5 stars

Great service.

Friendly and knowledgeable counter staff, always ready to help. Providing relevant purchase options and highlighting pertinent offers.
Will buy from here again.

August 30, 2025
Unprompted review
The Perfume Shop - Dunfermline 193 logo

Reply from The Perfume Shop - Dunfermline 193

Hello,

Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

OMG Lauren girl!!

OMG Lauren girl!!! Had a GRAND experience being attended by you.You were so patient with me and my friend being indecisive and trying out almost the whole shop😩

You’re a star girl, you deserve an increment!!!

August 4, 2025
Unprompted review
The Perfume Shop - Dunfermline 193 logo

Reply from The Perfume Shop - Dunfermline 193

Hi,

Thank you for your positive review. We value and appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Dealt with a nice lady named Claire who…

Dealt with a nice lady named Claire who was absolutely fantastic. Had brilliant customer service skills. Very helpful and patient when trying to help me decide on the right aftershave. Wasn’t at all pushy for a sale. Gave loads of samples to take away and let the scents settle before another smell test to try and decide the right one. Made the decision and came back in to see Claire to make the purchase. Wish everyone in high street shops were as nice as she was.

August 2, 2025
Unprompted review
The Perfume Shop - Dunfermline 193 logo

Reply from The Perfume Shop - Dunfermline 193

Hi,

Thank you for your response and positive feedback!

The Perfume Shop Team

Rated 5 out of 5 stars

More than half price for perfume both…

More than half price for perfume both my daughters love, saved me a small fortune for the start of Christmas shopping

July 7, 2025
The Perfume Shop - Dunfermline 193 logo

Reply from The Perfume Shop - Dunfermline 193

Hi,

Thanks for your positive review! We appreciate your kind words.

Kind regards,
The Perfume Shop.

Rated 5 out of 5 stars

Always a happy face from the girls in…

Always a happy face from the girls in the Dunfermline store.
They help you with any advice and alway willing to help.

July 18, 2025
Unprompted review
The Perfume Shop - Dunfermline 193 logo

Reply from The Perfume Shop - Dunfermline 193

Hi,

Thank you for your positive review. We value and appreciate you!

The Perfume Shop

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