Me and my partner were served by Claire and John today. Was refreshing to be served by staff who were just genuinely nice and polite and wanted to help (considering I wanted to smell 101 different aft... See more
Company replied
Unit 15a, Kingsgate Centre, KY12 7QU DUNFERMLINE, GB
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Me and my partner were served by Claire and John today. Was refreshing to be served by staff who were just genuinely nice and polite and wanted to help (considering I wanted to smell 101 different aft... See more
Company replied
I was served by Claire today, very friendly and helpful, explained about all the different notes in the fragrances, asked about my usual fragrances and let me smell different recommendations, very hap... See more
Company replied
I got served by Debbie today she was so lovely. Took the time to let me smell different perfumes nothing was a bother. Gave some recommendations too on what perfumes were nice and best sellers. Would... See more
Company replied
I was served by John today at the Dunfirmline branch, he was extremely helpful and polite 😀 Thanks John!
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 15a, Kingsgate Centre, KY12 7QU, DUNFERMLINE, United Kingdom
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Excellent service as usual , with Claire at Perfume Shop in Dunfermline !

Reply from The Perfume Shop - Dunfermline 193
John, in the shop could not be more helpful when choosing the product, in fact he recommended that we buy a bigger size as it worked out cheaper. A credit to the shop and the company.

Reply from The Perfume Shop - Dunfermline 193
Smells very nice as described. Delivered on time. Great offer

Reply from The Perfume Shop - Dunfermline 193
Always a very pleasant experience shopping here. The staff are always so friendly and always take the time to listen to my needs. I won’t shop anywhere else when I buy perfume!

Reply from The Perfume Shop - Dunfermline 193
Great wee shop. John was super helpful as I was buying a gift and wasn’t sure what to pick!

Reply from The Perfume Shop - Dunfermline 193

Reply from The Perfume Shop - Dunfermline 193
Absolutely great staff member. She is an asset to your company.
Very informative, and a genuinely happy person who for the short time we spoke, got on very well.

Reply from The Perfume Shop - Dunfermline 193
Excellent informative service and bargains to be had

Reply from The Perfume Shop - Dunfermline 193
The staff at kingsgate are superb also very helpful, many thanks as usual.

Reply from The Perfume Shop - Dunfermline 193

Reply from The Perfume Shop - Dunfermline 193

Reply from The Perfume Shop - Dunfermline 193
The staff are extremely friendly, knowledgeable and helpful. My experience had clearly been felt by the couple in front of me who gave them chocolates for their repeated help and service. A cracking wee shop, I'll definitely buy from there again.

Reply from The Perfume Shop - Dunfermline 193
Was in today picking perfume for my Daughters upcoming wedding. Aibhilin was brilliant advising us and we felt very happy with her choices for us. 5 star service.

Reply from The Perfume Shop - Dunfermline 193
Friendly and knowledgeable counter staff, always ready to help. Providing relevant purchase options and highlighting pertinent offers.
Will buy from here again.

Reply from The Perfume Shop - Dunfermline 193
OMG Lauren girl!!! Had a GRAND experience being attended by you.You were so patient with me and my friend being indecisive and trying out almost the whole shop😩
You’re a star girl, you deserve an increment!!!

Reply from The Perfume Shop - Dunfermline 193
Dealt with a nice lady named Claire who was absolutely fantastic. Had brilliant customer service skills. Very helpful and patient when trying to help me decide on the right aftershave. Wasn’t at all pushy for a sale. Gave loads of samples to take away and let the scents settle before another smell test to try and decide the right one. Made the decision and came back in to see Claire to make the purchase. Wish everyone in high street shops were as nice as she was.

Reply from The Perfume Shop - Dunfermline 193
More than half price for perfume both my daughters love, saved me a small fortune for the start of Christmas shopping

Reply from The Perfume Shop - Dunfermline 193
Always a happy face from the girls in the Dunfermline store.
They help you with any advice and alway willing to help.

Reply from The Perfume Shop - Dunfermline 193
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