Kush and Lucy were lovely and super attentive. They were very patient with me and offered lots of different suggestions based on the notes of scent I like. All around great experience :)
Company replied
Unit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD EDINBURGH, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Kush and Lucy were lovely and super attentive. They were very patient with me and offered lots of different suggestions based on the notes of scent I like. All around great experience :)
Company replied
The girls on shift today were approachable, had genuine interest and were super helpful. Cara and another girl who was with her (didn’t get her name but served me the first time I came in with my sist... See more
Company replied
Served by Cara, absolutely top class. Looked up my buying history for me, advised me what I had previously bought and continued to provide exactly what I needed, updated my VIP card,ensured I had all... See more
Company replied
I loved how each workers were coming up to me and asking if I needed any help. They even helped me to work out a fragrance name through a smell I described for them which was really nice. Also one of... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD, EDINBURGH, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Huge thanks to Callie ⭐️ for the wonderful service today! She was so helpful and kind while I was picking out a perfume for a friend birthday. Easily the best service I’ve had in a long time.

Reply from The Perfume Shop - Edinburgh St James 360
Jamie was really helpful and knowledgeable.

Reply from The Perfume Shop - Edinburgh St James 360
Really good service by Cara today at st James Edinburgh

Reply from The Perfume Shop - Edinburgh St James 360
Very nice experience! Cara is very polite and helpful!

Reply from The Perfume Shop - Edinburgh St James 360
Visited today to buy aftershave for my grandson and once again Kes was outstanding!
He is very knowledgeable, helpful and very attentive to customers needs and goes above and beyond to give incredible services.
He is a great ambassador for the brand, and I would highly recommend a visit to this store.
The team are a proper team working together as one and you can tell they are happy to be there. Thank you for your service today

Reply from The Perfume Shop - Edinburgh St James 360
Callie was amazing helping me decide between a couple of perfumes and her tips were great! Highly advice asking her for help.

Reply from The Perfume Shop - Edinburgh St James 360
Delivery on time which is so important. The only thing I would recommend is adding a safe place In case I am not at home

Reply from The Perfume Shop - Edinburgh St James 360
My friend and I popped in prior to seeing mamma mia at the Playhouse. We were served by the delightful Callie. This young girl could not have been more helpful! We ended up spending over £300 between us due to this lovely girl suggesting items for our loved ones, spraying testers etc. she then wrapped up our gifts and we chose personalised ribbons. We could not be happier at the service we received and we shall be back soon. Give this girl a bonus as she deserves it! Thank you Callie

Reply from The Perfume Shop - Edinburgh St James 360

Reply from The Perfume Shop - Edinburgh St James 360
I had a great experience in store thanks to Callie,Anika and Anand. Spent a lot of time in store the staff were very helpful. Will definitely visit again

Reply from The Perfume Shop - Edinburgh St James 360

Reply from The Perfume Shop - Edinburgh St James 360
Shoutout to Sukveer for helping me refill a perfume. She was awesome, really friendly and reminded me to use my points card. Thanks!!

Reply from The Perfume Shop - Edinburgh St James 360
Had a lovely experience at the store today. We were helped by Anika, and she was absolutely fantastic. Super friendly, patient, and really knew her stuff. She helped us pick the right perfumes without rushing us, and made the whole shopping trip feel easy and enjoyable. Thanks to her, we walked out really happy with our choices. Big shout-out to Anika for the amazing service! 🌟

Reply from The Perfume Shop - Edinburgh St James 360
On Thursday 20th November I went to the store at St James Quarter in Edinburgh and a member of staff called Anand helped me, she was very polite and helpful and her customer service was very good.. I will definitely be going back.

Reply from The Perfume Shop - Edinburgh St James 360
Very happy customer I like that you gift wrap and be thoughtful like that. Thanks

Reply from The Perfume Shop - Edinburgh St James 360
As always I had a fantastic experience with Paul at the perfume shop.
His knowledge of fragrances is impressive he effortlessly explains notes, families, and how different scents evolve on the skin.
What really sets Paul apart, though, is his warm and friendly manner. He makes you feel completely at ease while exploring options, never rushing and always listening to what you’re looking for. His recommendations felt personal, thoughtful, and spot-on. If you want expert guidance delivered with genuine kindness, Paul is the person to see. Highly recommended!

Reply from The Perfume Shop - Edinburgh St James 360
My experience was awesome , I had no idea what I wanted but Gabi helped we tried so many different perfumes until I found the one I liked. The service is 10/10

Reply from The Perfume Shop - Edinburgh St James 360
Was in St James quarter store on Thursday all staff were friendly, Gabi ensured that our gift sets were safe while we were looking, she seemed very knowledgeable on how the store operates, very friendly and welcoming

Reply from The Perfume Shop - Edinburgh St James 360
had the best experience with zoe, had the best recommendations and knew exactly what she was talking about. 100% go back.

Reply from The Perfume Shop - Edinburgh St James 360
Gabi served me in the shop and was very informative regarding my chosen fragrance. She told me everything I needed to know and informed me of a membership which could save me money. Thanks so much!

Reply from The Perfume Shop - Edinburgh St James 360
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.