The Perfume Shop - Edinburgh St James 360 Reviews 

266
TrustScore 5 out of 5

5.0

Unit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD EDINBURGH, GB


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Rated 5 out of 5 stars

Kush and Lucy were lovely and super attentive. They were very patient with me and offered lots of different suggestions based on the notes of scent I like. All around great experience :)

Company replied

Rated 5 out of 5 stars

The girls on shift today were approachable, had genuine interest and were super helpful. Cara and another girl who was with her (didn’t get her name but served me the first time I came in with my sist... See more

Company replied

Rated 5 out of 5 stars

Served by Cara, absolutely top class. Looked up my buying history for me, advised me what I had previously bought and continued to provide exactly what I needed, updated my VIP card,ensured I had all... See more

Company replied

Rated 5 out of 5 stars

I loved how each workers were coming up to me and asking if I needed any help. They even helped me to work out a fragrance name through a smell I described for them which was really nice. Also one of... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD, EDINBURGH, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

266 reviews

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5.0

All reviews

(266)

35,511 reviews in the last 12 months

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Rated 5 out of 5 stars

Huge thanks to Callie ⭐️ for the…

Huge thanks to Callie ⭐️ for the wonderful service today! She was so helpful and kind while I was picking out a perfume for a friend birthday. Easily the best service I’ve had in a long time.

January 31, 2026
Unprompted review
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Reply from The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Jamie was really helpful and…

Jamie was really helpful and knowledgeable.

January 23, 2026
Unprompted review
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Reply from The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Really good service by Cara today at st…

Really good service by Cara today at st James Edinburgh

January 26, 2026
Unprompted review
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very nice experience

Very nice experience! Cara is very polite and helpful!

January 23, 2026
Unprompted review
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Incredible Customer Service

Visited today to buy aftershave for my grandson and once again Kes was outstanding!
He is very knowledgeable, helpful and very attentive to customers needs and goes above and beyond to give incredible services.
He is a great ambassador for the brand, and I would highly recommend a visit to this store.
The team are a proper team working together as one and you can tell they are happy to be there. Thank you for your service today

January 17, 2026
Unprompted review
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Callie was amazing helping me decide…

Callie was amazing helping me decide between a couple of perfumes and her tips were great! Highly advice asking her for help.

December 26, 2025
Unprompted review
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Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for your feedback. Thank you so much for choosing us to shop with.

Happy New Year.

The Perfume Shop

Rated 5 out of 5 stars

Delivery on time which is so important

Delivery on time which is so important. The only thing I would recommend is adding a safe place In case I am not at home

December 19, 2025
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for your review. Have a lovely New Year!

The Perfume Shop.

Rated 5 out of 5 stars

Outstanding service from Callie

My friend and I popped in prior to seeing mamma mia at the Playhouse. We were served by the delightful Callie. This young girl could not have been more helpful! We ended up spending over £300 between us due to this lovely girl suggesting items for our loved ones, spraying testers etc. she then wrapped up our gifts and we chose personalised ribbons. We could not be happier at the service we received and we shall be back soon. Give this girl a bonus as she deserves it! Thank you Callie

December 10, 2025
Unprompted review
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Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for your feedback. It's great to know of your 5* experience.

The Perfume Shop.

Rated 5 out of 5 stars

great service

great service pleasant and. very helpful

December 7, 2025
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for your 5* feedback!

The Perfume Shop

Rated 5 out of 5 stars

I had a great experience in store…

I had a great experience in store thanks to Callie,Anika and Anand. Spent a lot of time in store the staff were very helpful. Will definitely visit again

November 7, 2025
Unprompted review
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Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

Aftershave

My order came quickly and safely
Thank you

November 23, 2025
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Shoutout to Sukveer

Shoutout to Sukveer for helping me refill a perfume. She was awesome, really friendly and reminded me to use my points card. Thanks!!

November 26, 2025
Unprompted review
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Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Had a lovely experience at the store…


Had a lovely experience at the store today. We were helped by Anika, and she was absolutely fantastic. Super friendly, patient, and really knew her stuff. She helped us pick the right perfumes without rushing us, and made the whole shopping trip feel easy and enjoyable. Thanks to her, we walked out really happy with our choices. Big shout-out to Anika for the amazing service! 🌟

November 24, 2025
Unprompted review
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Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for your review.
It's great to hear your feedback. We appreciate you!

The Perfume Shop.

Rated 5 out of 5 stars

Anand helping me.

On Thursday 20th November I went to the store at St James Quarter in Edinburgh and a member of staff called Anand helped me, she was very polite and helpful and her customer service was very good.. I will definitely be going back.

November 20, 2025
Unprompted review
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Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Very happy customer I like that you…

Very happy customer I like that you gift wrap and be thoughtful like that. Thanks

November 15, 2025
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

As always I had a fantastic experience…

As always I had a fantastic experience with Paul at the perfume shop.
His knowledge of fragrances is impressive he effortlessly explains notes, families, and how different scents evolve on the skin.
What really sets Paul apart, though, is his warm and friendly manner. He makes you feel completely at ease while exploring options, never rushing and always listening to what you’re looking for. His recommendations felt personal, thoughtful, and spot-on. If you want expert guidance delivered with genuine kindness, Paul is the person to see. Highly recommended!

November 19, 2025
Unprompted review
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for your review.
It's great to hear your feedback. We appreciate you!

The Perfume Shop.

Rated 5 out of 5 stars

Amazing service

My experience was awesome , I had no idea what I wanted but Gabi helped we tried so many different perfumes until I found the one I liked. The service is 10/10

November 14, 2025
Unprompted review
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for a lovely review, we value your feedback.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Great Staff

Was in St James quarter store on Thursday all staff were friendly, Gabi ensured that our gift sets were safe while we were looking, she seemed very knowledgeable on how the store operates, very friendly and welcoming

November 13, 2025
Unprompted review
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

had the best experience with zoe

had the best experience with zoe, had the best recommendations and knew exactly what she was talking about. 100% go back.

November 14, 2025
Unprompted review
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

10/10

Gabi served me in the shop and was very informative regarding my chosen fragrance. She told me everything I needed to know and informed me of a membership which could save me money. Thanks so much!

November 13, 2025
Unprompted review
The Perfume Shop - Edinburgh St James 360 logo

Reply from The Perfume Shop - Edinburgh St James 360

Hi,

Thanks for your feedback. We appreciate your kind words.

Kind regards,
Sharain - The Perfume Shop

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