I came in with one scent in mind. Not too sure, but Freya and her lovely colleague (I forgot to ask their name) were wonderful, they showed expert knowledge on smells, and what would suit me for my... See more
Company replied
Unit 18, The Marlowes Centre, HP1 1DX HEMEL HEMPSTEAD, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I came in with one scent in mind. Not too sure, but Freya and her lovely colleague (I forgot to ask their name) were wonderful, they showed expert knowledge on smells, and what would suit me for my... See more
Company replied
Popped into The Perfume Shop today to find a new everyday perfume. Was greeted and very quickly served by Korinn. Absolutely wonderful service, super friendly knowledgable and I didn’t feel rushed or... See more
Company replied
I visited the perfume shop at Hempstead valley on Saturday 18th July . I was served by Abbie and what a lovely lady she is couldn’t do enough.
Company replied
I had such a lovely experience at The Perfume Shop Hemel Hempstead, thanks to Saffron! I came in looking for a fragrance for my partner and she was incredibly helpful, patient, and knowledgeable. Sh... See more
Company replied
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Unit 18, The Marlowes Centre, HP1 1DX, HEMEL HEMPSTEAD, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Perfume Shop offers a wide selection of excellent products. Perfect price!

Reply from The Perfume Shop - Hemel Hempstead 298
Visited Hemel Hempstead store and the lovely Corrine was so knowledgable and kind and patient with me wanting to buy my wedding frangrance. Jasmine then served us two more wonderful ladies you couldn’t find. I had a wonderful experience. Thank you so much ladies

Reply from The Perfume Shop - Hemel Hempstead 298
Jasmine was really really helpful! I’d never bought a nice fragrance before (couldn’t tell you the difference between men’s and women’s perfumes, just to give you an idea) but she was so warm and friendly, especially for a complete novice like me. I was able to give a bit of a guide for price and the kind of scent I thought I might like and she ran with it, gave me lots of different ones to try and eventually I chose the Diesel Tattoo one that she recommended. She was so lovely and a credit to your store, thank you!

Reply from The Perfume Shop - Hemel Hempstead 298
The girls knew exactly what they were talking about when I didn’t know what I wanted at all ended up with two new perfumes

Reply from The Perfume Shop - Hemel Hempstead 298
Amazing customer service, polite and inviting

Reply from The Perfume Shop - Hemel Hempstead 298
Amazing customer service.. always helpful and friendly. My Go to perfume store

Reply from The Perfume Shop - Hemel Hempstead 298
What a perfect shopping experience and very helpful on a new aftershave i have not had not pushy but guide me to what I wanted and bound points for military discount thanks janine and corinne excellent

Reply from The Perfume Shop - Hemel Hempstead 298
The Staffa was amazing and help me to choose my parfume

Reply from The Perfume Shop - Hemel Hempstead 298
great service , ordered in store assistant very helpful. she ordered on line for me looked up my account and really looked after me .

Reply from The Perfume Shop - Hemel Hempstead 298
Really helpful and friendly always take the time to help out. corriee is an absolutely genius and so kind

Reply from The Perfume Shop - Hemel Hempstead 298
Staff are very knowledgeable and we're able to find me the perfect new perfume after my favourite smell was discontinued. Great discounts and prices.

Reply from The Perfume Shop - Hemel Hempstead 298
Staff we incredibly informative and helpful!

Reply from The Perfume Shop - Hemel Hempstead 298
I had a request to find a mans fragramce, longer lasting, and Saffron and Janine were incredibly helpful explaining about the difference between eau de toilette, eau de parfum, and parfum. I sampled a number of recommendations and the one I eventually chose I am delighted with. In no way were they pushy, and in fact gave me time, with attentiveness too. Thank you. I will be a regular from now on.

Reply from The Perfume Shop - Hemel Hempstead 298
I come to the Hemel store all the time to buy my fragrances and the staff here are always so helpful and polite.
Janine was especially lovely today. Thank you

Reply from The Perfume Shop - Hemel Hempstead 298
I had a fabulous experience today at the hemel hempstead perfume shop. All 3 ladies rianna, corinne and janine
had brilliant customer service and positive energy. So I bought an extra perfume for my mum. Good times good vibes as always.

Reply from The Perfume Shop - Hemel Hempstead 298
Brilliant service and very helpful. I do recommend

Reply from The Perfume Shop - Hemel Hempstead 298
Always helpful and no pressure selling.
Have found the pricing cheaper than Duty Free.

Reply from The Perfume Shop - Hemel Hempstead 298
Came into today looking for a new fragrance for the summer and the girls where so helpful, especially honey. They where very knowledgeable and helped me find paradise gardens by Jean Paul gaultier. Thank you ladies

Reply from The Perfume Shop - Hemel Hempstead 298
Corrin was fantastic when helping me choose a fragrance for my friend for his birthday day, she gift wrapped it for me and made it look really nice

Reply from The Perfume Shop - Hemel Hempstead 298
Service was amazing! Rihanna was so helpful and was able to support us when choosing the perfume. She was very patient and suggested value for money too. Its always helpful when customer service is great, and she put us at ease when choosing.

Reply from The Perfume Shop - Hemel Hempstead 298
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.