Well what a lovely experience we had in your Eastgate Inverness store today all thanks to the lovely Ann.What a difference seeing such fantastic customer service.We aren’t from the area and had such a... See more
Company replied
Location
Switch locationUnit 9, The Eastgate Shopping Centre, IV2 3PP INVERNESS, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visited the perfume shop in Eastgate Centre Inverness a lovely lady ,Anne served us. She was very helpful & went above & beyond we felt delighted when we left the shop. Thank you Anne we will be ba... See more
Company replied
Inverness shop: I have just treated myself to a set of Tom Ford Ombre Leather, eau de parfum 100 mls & body spray 150 mls . Def my new favorite !!! Great value at discounted price !!! I had fantas... See more
Company replied
Isla and Lisa are both wonderful and amazing staff , Lisa is always serving with a smiles every time I shop at The Perfume Shop in Eastgate Inverness shop. Always going above and beyond to get exactly... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 9, The Eastgate Shopping Centre, IV2 3PP, INVERNESS, United Kingdom
4.8
Excellent
114 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Anne today
Great service from Anne today. Very pleasant and helpful
April 6, 2025
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hello,
Thank you for your lovely 5-star review! We're so happy to hear you had a great experience with Anne and appreciate your kind words about our team!
Best wishes,
Jasmyn
Had a fantastic experience in the shop
Had a fantastic experience in the Inverness branch of this shop. The assistant that served me (Cameron) was very helpful. She asked loads of questions regarding what type of fragrance I usually wear, how and when I wear it. She gave me various samples to try and made a recommendation. I purchased said recommendation and now wear it all the time (Flowers and Flames by YSL). I will return in the future.
March 3, 2025
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hello,
Thank you for your kind review and for taking the time to share your positive experience. We are delighted to hear that you had such a wonderful shopping experience at our Inverness branch. It's fantastic to know that you found our assistant so helpful and that she took the time to understand your fragrance preferences. We strive to provide exceptional customer service and it's heart-warming to hear that we achieved that for you. We look forward to welcoming you back to our store soon.
Kind regards,
Jasmyn
Execellent service in the inverness…
Execellent service in the inverness syore on saturday. My partner and i had gone to get some new smellys, and we was served by aurora, the best staff member we have come across therebyet. Nothing was a bother, very friendly and welcoming.
March 29, 2025
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hello,
Thank you for your kind words! We're so happy to hear you had a positive experience at our Inverness store. We're thrilled that you found our staff member to be so helpful and welcoming. We'll be sure to pass your feedback along to the team.
Many thanks,
Jasmyn
Lovely lady aurora
Lovely lady aurora. She was very helpful and kind . Very happy to have purchased my favourite perfume. Also got a lovely we birthday gift .
March 29, 2025
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hello,
We're so happy to hear you had a positive experience! It's wonderful to know that you were well taken care of and enjoyed your purchase. We're thrilled you received a special birthday gift as well. Thank you for sharing your kind words about Aurora. We'll be sure to pass your feedback along to her.
Kind regards,
Jasmyn
5 star service
We were shopping in Inverness Aurouera spent loads of time with us. Helping us with our selection of perfume. She was helpful and well-informed highly recommend
March 28, 2025
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hello,
Thank you for your kind review! We're so happy to hear you had a positive experience and that you were impressed with the service you received. We strive to provide excellent customer service and are thrilled that you found our staff to be helpful and knowledgeable. We appreciate your recommendation and hope to see you again soon.
Kind regards,
Jasmyn
In a word - Excellent
Excellent shopping experience from a lovely lady, Aurora, who was helping out at the Inverness store. Could not be more helpful, felt like I got VIP service. Aurora normally works in Edinburgh but was helping out up in Inverness. She shared a lot of praise and respect for her colleagues in Inverness, I will certainly go back. Thank you once again
March 28, 2025
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hello,
Thank you for your kind words! We are delighted to hear about your positive experience at the Inverness store. It's wonderful to know that you received such exceptional service from Aurora. We appreciate you taking the time to share your feedback, and we will be sure to pass it along to her. We are proud of our team and appreciate your recognition of their hard work.
Kind regards,
Jasmyn
Inverness store today
Inverness store today, assisted by Ellis who was so customer focused, a star, and Chloe who was up covering from East Kilbride, both an asset to the company, will definitely shop here again,
March 16, 2025
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hello,
We are so pleased to hear about your positive experience in our store. It is wonderful to know that our team members provided you with such excellent customer service. We are proud of Ellis and Chloe for their dedication and commitment to our customers. Thank you for taking the time to share your feedback.
Many thanks,
Jasmyn
Belated bday pressie
Bought a perfume for my daughters birthday though at the time I couldn't afford it due to no job but now I have & wanted to get her something she loved & lots to choose from but I opted for her fav. Delivery was quick though went to neighbour which was fine but I didn't choose this but maybe the royal mail knows so it's fine. I opted for gift wrapped either gold or black & added a ribbon( fee) . My daughter absolutely loves it all. I've been to my local perfume shop in inverness & staff are so friendly & helpful but my daughter stays outwith that's why I got it posted. So happy.
March 7, 2025
Reply from The Perfume Shop - Inverness 131
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Was served by a lovely cheerful sales…
Was served by a lovely cheerful sales assistant Ellis she couldnt do enough to help snd advise me on a perfume for my daughters birthday even to let me know about gift wrapping excellent service will be back for more advise
February 28, 2025
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hello,
Thank you for your kind words! We're so happy to hear that you had a positive experience with our sales assistant. We strive to provide our customers with excellent service and we're delighted to hear about your positive feedback. We hope to see you again soon!
Best wishes,
Jasmyn
Fantastic customer service
Debbie from Inverness store was very welcoming and friendly and took her time to serve me and share her wide knowledge of the perfumes available and because of this I purchased 2 different brands of perfumes for my 2 sisters which was not plan. Thank you Debbie😀
December 30, 2024
Unprompted review
Reply from The Perfume Shop - Inverness 131
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
Ordered for a Xmas present…
Ordered for a Xmas present and it was delivered within 48hrs tracked with good tracking information..I can only give 5* no hassle no problems would highly recommend the Perfume shop.Great prices..
December 15, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.