Especially for Jayne and Sarah!! Amazing service as always, I come to say hello to these girls every time I am in lakeside. They are the best best best girls I know. I keep coming to the same store be... See more
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Location
Switch location101A The Lakeside Centre, West Thurrock Way, Gray�s, RM20 2ZG ESSEX, GB
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See what reviewers are saying
Brilliant service , so friendly. I came into the store a few weeks ago looking for a special gift for my groom. Been elsewhere looking beforehand without any success , the service I got here was... See more
Company replied
Had a really great experience at your store ( ground floor) buying some products as gifts. It was a pleasure been served by young lady named Sara. She was amazing, very friendly with lovely person... See more
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VISITED LAKESIDE STORE ON MONDAY 7TH JULY with my sister and what a lovely selection of perfumes available to view and test.Kelly served us and once again she was so customer focused and made it easy... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
101A The Lakeside Centre, West Thurrock Way, Gray�s, RM20 2ZG, ESSEX, United Kingdom
4.7
Excellent
63 reviews
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Karen was incredible
Karen was incredible, such a lovely personality and extremely helpful x
November 22, 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
I am extremely disappointed with this…
I am extremely disappointed with this purchase. Despite being assured that the product would deliver 7–8 hours of use, it struggles to last even 2 hours. This significant discrepancy in performance is both unacceptable and deeply frustrating, especially given the £100 cost.
November 7, 2025
Reply from The Perfume Shop - Lakeside 369
Hi,
We appreciate you bringing this to our attention. We're sorry to hear the product didn't meet your expectations, especially considering the cost. We'll investigate this performance discrepancy. Thank you for your feedback.
The Perfume Shop
Extremely helpful friendly and…
Extremely helpful friendly and excellent service from Sarah today from Margaret.
Sarah is a real asset to the perfume shop.
November 14, 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Really friendly great atmosphere Jane…
Really friendly great atmosphere Jane sarah and iman excellent customer service will be back for sure nice to see dean
November 14, 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Sales assistant at the lakeside shop…
Sales assistant at the lakeside shop (bottom floor ) was so helpful. Nothing was too much trouble.
She ordered the perfume and it arrived the next day.
October 28, 2025
Reply from The Perfume Shop - Lakeside 369
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
Ervina was really helpful took her time…
Ervina was really helpful took her time with me didn’t feel rushed as I’m a very indecisive, she gift wrapped all the items with great care and attention and was able to tell me the smells and prices straight away of the different perfumes.
Amazing customer service from her today
October 27, 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hi,
Thank you for your feedback and kind words! We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Jane was so friendly and helpful
Jane was so friendly and helpful! Excellent customer service
October 4, 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hi,
Thanks for your feedback! It's great to hear you have had a 5* experience.
Have a lovely weekend!
Sharain - The Perfume Shop
Lakeside perfume shop
Lakeside perfume shop
I had an amazing service from all members of staff especially Nisha who gave us her complete time attention to find the right scent. Will only be shopping in this branch such a lovely experience Nisha is absolutely the best.
September 26, 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
i came to the shop to buy a few new…
i came to the shop to buy a few new fragrances for myself, i was helped by Sarah and she was a star!!! her kindness, perfume knowledge and expertise blew me away. it made my experience lovely and it was very easy to buy & choose what perfumes to buy for myself without feeling pushed
September 15, 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hi,
Thanks for your review! I am so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
I came to this store to buy my wedding…
I came to this store to buy my wedding fragrance. Her customer service was outstanding and it was the only reason why I decided to purchase from here. She was polite, extremely knowledgable and immediately understood exactly what I needed and what works for me. She made the whole experience enjoyable and stress free.
September 10, 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hi,
Thanks for your review! I am so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
Very friendly and professional…
Very friendly and professional purchased my favourite perfume at special price and free delivery. BRILLIANT
September 17, 2025
Reply from The Perfume Shop - Lakeside 369
Hi,
Thanks for your review! I am so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
Iman was very helpful and…
Iman was very helpful and knowledgeable. She was patient and showed us lots of options
September 19, 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hi,
Thanks for your review and kind words. We appreciate you.
The Perfume Shop
I visited the lakeside store today and…
I visited the lakeside store today and Karen and sarah were extremely helpful, i can't recommend them enough
September 17, 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hi,
Thanks for your lovely words and it's great to hear of your 5* experience.
The Perfume Shop
Lakeside store downstairs
Jane was really amazing and made my purchase seem less and Cindy was also very helpful with the advice on what to get.
Had an amazing experience at the lakeside store.
September 15, 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hi,
We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
Very satisfied with Sarah’s customer…
Very satisfied with Sarah’s customer service today. I will surely come back.
September 9, 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hi,
Thanks for your lovely review. We appreciate you!
The Perfume Shop
i went into the perfume shop lakeside…
i went into the perfume shop lakeside and was served by sarah, she was amazing throughout! gave me brilliant advice on what to purchase for my boyfriends birthday. Thank you!
August 29, 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hello,
We're happy to hear that you had such a positive experience in our Lakeside shop. We appreciate you shopping with us and we are grateful for your feedback regarding the assistance you received.
Kind regards,
Jasmyn
The Perfume Shop
Sarah and Ervina
Sarah and Ervina were helpful, professional and friendly and knowledgeable has given great service and thank you for that
NB
August 18, 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hi,
Thanks for your kind words and thank you for shopping with us.
The Perfume Shop
Iman and Jayne were absolutely fabulous…
Iman and Jayne were absolutely fabulous x very happy with your service xxx
August 6, 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
Karen the amazing sales assistant was…
Karen the amazing sales assistant was so friendly and helpful, amazing customer service 🌟
July 30, 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Popped into perfume shop lakeside lower…
Popped into perfume shop lakeside lower and Karen served us and she was wonderful, she has a beautiful smile as she served us all through.
From O J
July 18, 2025
Unprompted review
Reply from The Perfume Shop - Lakeside 369
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
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