The Perfume Shop - Liverpool 49 Reviews 

143
TrustScore 5 out of 5

4.9

38 Dawson Way, St. John�s Centre, L1 1LJ LIVERPOOL, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Came in today (6th June) looking for a aftershave for my boyfriend. I knew the smell but didn’t know the name or what it looked like so I was struggling trying to figure it out! I was served by... See more

Company replied

Rated 5 out of 5 stars

Amazing service as always never go anywhere else. They really are experts and not just trying to sell you the most expensive thing for commission like other retailers. Always have a smile on their fac... See more

Company replied

Rated 5 out of 5 stars

Wow the ladies in the perfume shop in St John’s shopping centre were absolutely amazing, they couldn’t do enough for me especially Vicky! They helped me with lots of perfumes deciding which one was b... See more

Company replied

Rated 5 out of 5 stars

My daughters wanted to buy me perfume for a birthday present (my birthday was the day before yesterday). The service we received from Leah at Liverpool St John's branch was outstanding. She was frien... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • 38 Dawson Way, St. John�s Centre, L1 1LJ, LIVERPOOL, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

143 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(143)

34,630 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic friendly service from Holly

Fantastic friendly service from Holly, great assistance on great offers.
I’ve shopped here before and definitely will again

March 12, 2026
Unprompted review
The Perfume Shop - Liverpool 49 logo

Reply from The Perfume Shop - Liverpool 49

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I received very good service and a warm…

I received very good service and a warm welcome in the shop by Leah.
Thank you
Ayesha Xxx

March 10, 2026
Unprompted review
The Perfume Shop - Liverpool 49 logo

Reply from The Perfume Shop - Liverpool 49

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

5*****

Love the staff in here always so so friendly and very welcoming and knowledgeable. Great service as always from Kelly today 5*****

March 10, 2026
Unprompted review
The Perfume Shop - Liverpool 49 logo

Reply from The Perfume Shop - Liverpool 49

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Struan
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great customer service and very helpful!

March 10, 2026
Unprompted review
The Perfume Shop - Liverpool 49 logo

Reply from The Perfume Shop - Liverpool 49

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Brilliant service

Brilliant service, talked us through everything, gave us plenty of time to choose, very friendly

March 10, 2026
Unprompted review
The Perfume Shop - Liverpool 49 logo

Reply from The Perfume Shop - Liverpool 49

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The ladies were very helpful and nice…

The ladies were very helpful and nice and provided excellent customer service and caring opinions.

March 10, 2026
Unprompted review
The Perfume Shop - Liverpool 49 logo

Reply from The Perfume Shop - Liverpool 49

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lovely service and very helpful

Lovely service and very helpful

March 9, 2026
Unprompted review
The Perfume Shop - Liverpool 49 logo

Reply from The Perfume Shop - Liverpool 49

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The best shop ever in st johns.Staff…

The best shop ever in st johns.Staff always lovely helpful and friendly

March 8, 2026
Unprompted review
The Perfume Shop - Liverpool 49 logo

Reply from The Perfume Shop - Liverpool 49

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Leah was very patient

Leah was very patient, knowledgeable and welcoming.
She helped me to find a scent I had not considered and was clearly well read on the branding and history of this fragrance.
Lovely experience, will return!

March 7, 2026
Unprompted review
The Perfume Shop - Liverpool 49 logo

Reply from The Perfume Shop - Liverpool 49

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

So sweet staff and leah was really…

So sweet staff and leah was really professional and helped me to choose my favourite perfume so happy to choose the perfume shop

March 6, 2026
Unprompted review
The Perfume Shop - Liverpool 49 logo

Reply from The Perfume Shop - Liverpool 49

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

It’s always a pleasure shopping here

It’s always a pleasure shopping here. Vicky was so helpful and professional. 😊😊

March 5, 2026
Unprompted review
The Perfume Shop - Liverpool 49 logo

Reply from The Perfume Shop - Liverpool 49

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very good service from Kelly

Very good service from Kelly

February 28, 2026
Unprompted review
The Perfume Shop - Liverpool 49 logo

Reply from The Perfume Shop - Liverpool 49

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Brilliant service very polite and…

Brilliant service very polite and helpful kelly was amazing

February 27, 2026
Unprompted review
The Perfume Shop - Liverpool 49 logo

Reply from The Perfume Shop - Liverpool 49

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing perfume

Amazing perfume, lovely staff

February 27, 2026
Unprompted review
The Perfume Shop - Liverpool 49 logo

Reply from The Perfume Shop - Liverpool 49

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, have visited this store on numerous occasions. Nothing is too much trouble. A very pleasant store to shop in. Vickie is very helpful and knowledgeable. Always has time for you with a smile on her face. The reward card is a bonus too. Thank you to all the staff in St John’s.

February 24, 2026
Unprompted review
The Perfume Shop - Liverpool 49 logo

Reply from The Perfume Shop - Liverpool 49

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Perfume experts not just sales assistants

Amazing service as always never go anywhere else. They really are experts and not just trying to sell you the most expensive thing for commission like other retailers. Always have a smile on their faces nothing is to much for them. Vickie really know her stuff and understands what customers need. she always explains all the perfumes and there notes in detail that what always makes me want to go back. Also the reward card is a added bonus. Will be back soon. Thanks to the team for great service.

February 24, 2026
Unprompted review
The Perfume Shop - Liverpool 49 logo

Reply from The Perfume Shop - Liverpool 49

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lovely customer service very welcome

Lovely customer service very welcome

February 24, 2026
Unprompted review
The Perfume Shop - Liverpool 49 logo

Reply from The Perfume Shop - Liverpool 49

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Good collection

Good collection. Vicky was so helpful and friendly.

February 24, 2026
Unprompted review
The Perfume Shop - Liverpool 49 logo

Reply from The Perfume Shop - Liverpool 49

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The Perfume Shop in St John's

The girls were really upbeat positivr and happy in their job their service was fantastic and yes they are experts their knowledge of the products is great I would definitely recommend their store to a friend

February 22, 2026
Unprompted review
The Perfume Shop - Liverpool 49 logo

Reply from The Perfume Shop - Liverpool 49

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great service items delivered well…

Great service items delivered well packaged.delivered before due date.good price for items I bought,happy customer 😁

February 2, 2026
The Perfume Shop - Liverpool 49 logo

Reply from The Perfume Shop - Liverpool 49

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look