The Perfume Shop - Llanelli 297 Reviews 

97
TrustScore 5 out of 5

4.9

Unit 6B Trostre Retail Park, SA14 9UY LLANELLI, GB


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Rated 5 out of 5 stars

I went in for a mooch and got talking to a lovely lady I belive was named Bonnie , she was not only attentive to my every need but also full of wisdom and great choices so much so that I have changed... See more

Company replied

Rated 5 out of 5 stars

I went shopping for something for my wife, I don’t like not knowing what I’m shopping for.. Bonnie at the perfume shop was so friendly and helpful and I ended up leaving with a bag full of gifts whic... See more

Company replied

Rated 5 out of 5 stars

We went to the perfume shop in Llanelli today to buy my partner a birthday gift. We were served by a lovely lady called Helena. She was very friendly and helpful. She allowed us plenty of time to deci... See more

Company replied

Rated 5 out of 5 stars

Went in to look for a daily cologne and was served by a lady called Yvonne, what a great assistant,gave me good advice,helped with me choosing one that smells great and great value for money.. Great... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 6B Trostre Retail Park, SA14 9UY, LLANELLI, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

97 reviews

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4.9

All reviews

(97)

34,115 reviews in the last 12 months

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Rated 5 out of 5 stars

Popped in today to get perfume from my…

Popped in today to get perfume from my Wife A lady named Bonnie served me got say exceptional customer service her knowledge of perfumes and aftershave what a lovely lady a credit to the Company

April 25, 2025
Unprompted review
The Perfume Shop - Llanelli 297 logo

Reply from The Perfume Shop - Llanelli 297

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Perfume shop Llanelli

Had a pleasant experience in the Llanelli outlet, I was greeted by Bonnie and she was extremely helpful and patient also very kind and bubbly person.

April 25, 2025
Unprompted review
The Perfume Shop - Llanelli 297 logo

Reply from The Perfume Shop - Llanelli 297

Hello,

Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Hayley in the store was absolutely…

Hayley in the store was absolutely amazing 👏 and very helpful 😀
Very happy with service thank you hayley xxxx

April 25, 2025
Unprompted review
The Perfume Shop - Llanelli 297 logo

Reply from The Perfume Shop - Llanelli 297

Hello,

Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

First time ever going into the store

First time ever going into the store, a friend recommended it for after shave and I have been looking into getting some for myself. The two ladies at the counter we super nice, Hayley in particular, let me smell a variety of different after shaves and I eventually decided on Boss Triumph and even bought their small travel capsule and got it filled with Stronger With You (Can't remember exactly which one). Also went on a day which so happened to be 10% off with purchases over £60. Overall a great experience, great customer service and very helpful. Will be going back once I've finished the bottle, to buy another one.

April 16, 2025
Unprompted review
The Perfume Shop - Llanelli 297 logo

Reply from The Perfume Shop - Llanelli 297

Hello,

We appreciate you taking the time to share your positive experience with us. It's wonderful to hear that you had such a great first visit and that you were impressed by the friendly and helpful service you received, especially from Hayley. We're delighted that you enjoyed exploring our selection of aftershaves and found the perfect scents for you. We're also glad that you benefited from our special offer. We strive to provide our customers with a welcoming and informative experience, and we're thrilled that you found it so positive. We look forward to welcoming you back in the future.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

We had a fantastic experience when…

We had a fantastic experience when visiting the Llanelli branch. My 14 year old son wanted to try some different aftershaves, Bonnie was very patient with him and gave him several options. I felt the service was excellent and really appreciated Bonnie's knowledge of the fragrances.

April 18, 2025
Unprompted review
The Perfume Shop - Llanelli 297 logo

Reply from The Perfume Shop - Llanelli 297

Hello,

Thank you for your kind review and for sharing your positive experience at our Llanelli branch. We're delighted to hear that Bonnie was so patient and helpful with your son, providing him with a range of aftershave options. We strive to offer excellent customer service and are thrilled that you appreciated Bonnie's fragrance knowledge.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Exceptional customer service by Casey

Recently visited the Llanelli store where I was served by Casey
Casey was exceptional with helping me find something for my mum for Mother’s Day
The fragrance was wrapped, I was given a free gift and some samples for her, will definitely be shopping and recommending the store again
It made my mums day and she was thrilled

March 28, 2025
Unprompted review
The Perfume Shop - Llanelli 297 logo

Reply from The Perfume Shop - Llanelli 297

Hi,

Thank you so much for your kind words! We're thrilled to hear you had a great experience.

Stay fabulous and keep spritzing joy!

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Lovely service from staff Hayley😊

Lovely service by staff

April 7, 2025
Unprompted review
The Perfume Shop - Llanelli 297 logo

Reply from The Perfume Shop - Llanelli 297

Hello,

Thank you for your kind words! We're so happy to hear you had a positive experience with our staff. We strive to provide excellent customer service and appreciate your feedback.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Llanelli store Bonnie was lovely

Me and my daughter went to get perfume. Bonnie was lush. So helpful she had such a passion for her job. Happy, helpful such a lovely lady. The way she would describe the perfumes you can tell she loves her job

December 12, 2024
Unprompted review

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