The Customer service delivered by Kathy was excellent! She knew exactly what we were looking for. Wide diverse range of products which are competitively priced and great value and quality.
Company replied
Location
Switch locationUnit L67, Merry Hill, Brierley Hill, West Midlands, DY5 1SW MERRY HILL, GB
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See what reviewers are saying
Cathy at the merry hill store, has made my little boys day with being so patient and understanding. He wanted to pick his dads birthday present but has never smelt any aftershave before. She was so gi... See more
Company replied
What an excellent service didn’t really know what to buy Kathy and Meg was there explaining what smells I like in perfumes and pointed me in the right direction . nothing was to much trouble and they... See more
Company replied
Love the store that's downstairs in the Merry Hill centre. Staff are lovely & really helpful (unlike the upstairs store). They didn't have what I wanted in stock but ordered it for me for free home... See more
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Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit L67, Merry Hill, Brierley Hill, West Midlands, DY5 1SW, MERRY HILL, United Kingdom
4.9
Excellent
119 reviews
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Libby at merry hill was fantastic
Libby at merry hill was fantastic, really knew the smells and was very attentive!!
August 9, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hi,
Thank you for your feedback. It's great to hear of your positive experience and thank you for choosing us to shop with.
The Perfume Shop
The amazing staff in my Merry Hill…
The amazing staff in my Merry Hill branch are always so friendly, professional and put customer's needs first and foremost.
It's always nice to see that they show an interest in you as a person and I always leave feeling happy.
YNWA
August 1, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hi,
Thanks for your review! We appreciate your kind words and thank you so much for shopping with The Perfume Shop.
The Perfume Shop
Lovely experience and Kind workers!
Me and my brother came in to choose a perfume for our grandmother and wasn't entirely sure what to get, fortunately Natalie and Sarah were very helpful and recommended us some perfumes to choose. They were very lovely, kind, helpful and wonderful women. Would definitely go again!
August 7, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
Millie and Nat were amazing and helped…
Millie and Nat were amazing and helped me sort the perfect perfume
August 7, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
Reply from The Perfume Shop - Merry Hill 38
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
Kathy and millie both know their stuff
Kathy and millie both know their stuff! Extremely helpful and kind. Excellent customer service
August 7, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
Great staff, great support.
The staff there were lovely and happy to help, i can't fault the lady who served me.
August 2, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
We were served today by a lovely lady…
We were served today by a lovely lady called Sara who helped me find perfume for my mom and wrapped it up for us perfectly! She also told me about travel o’s which was the perfect way for me to try out a perfume that I’ve heard amazing reviews about! Absolutely great service and would definitely come back and the staff were friendly too.
August 2, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
I couldn't decide which fragrance to…
I couldn't decide which fragrance to buy . Chrissie was very knowledgeable and recommended some beautiful fragrances. She was kind and polite. I came away with the perfect fragrance thank you.
August 1, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Chrissy from the merry hill store was…
Chrissy from the merry hill store was informed with all the perfumes, she recommended a selection!! And I was spoiled for choice !! Thank you ☺️
July 31, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Wonderful service from Natalie
Wonderful service from Natalie. Could not have been better!
July 29, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Excellent service and attention from…
Excellent service and attention from Ashleigh as always x
July 29, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
My husband and I came in here to look…
My husband and I came in here to look at an aftershave and left with two samples. 1 for me and 1 for him. Natalie displayed perfect customer service and it was such a pleasure to interact with her. I would highly recommend purchasing fragrances from this shop and I hope you get the pleasure of having Natalie as your fragrance expert! ⭐️⭐️⭐️⭐️⭐️
July 26, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
We visited the Merry Hill 1 shop and…
We visited the Merry Hill 1 shop and had the absolute pleasure of being supported with our purchases by Libby and Meg. Great employees, great people and fabulous customer service 👍 They even entertained my 1 year old and gave her a sticker! Thank you both for being amazing!!! @manager, they need a raise!
July 25, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
Great experience
Libby was really welcoming and keen to help me find the right fragrance. She let me take my time with all the products and encouraged me to sign up for a membership card which I’m planning on using again and again. A very friendly shop thank you.
July 24, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Today I was shopping at the perfume…
Today I was shopping at the perfume shop and the merry hill branch and the ladies Natalie and Ashley served me. They were welcoming and very helpful I couldn’t ask for better service. Natalie wrapped my gift so beautifully I left smiling from ear to ear thank you ladies!
July 5, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hey,
Thanks for your review. I am pleased to hear you had a 5* experience with us.
Thank you!
The Perfume Shop.
I had such a lovely experience with…
I had such a lovely experience with Millie! She was incredibly patient, kind, and genuinely helpful throughout she took the time to answer all my questions with a smile and made me feel comfortable Millie also gave me amazing recommendations, including a beautiful perfume I ended up loving her customer service was top tier you can tell she really cares. Thank you so much, Millie!
July 1, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hi,
I am thrilled to hear of your experience. Thank you for supporting us, we appreciate you.
The Perfume Shop
Great place to shop
I love shopping in the perfume
Shop and it’s great when u get discounts online.
June 12, 2025
Reply from The Perfume Shop - Merry Hill 38
Hi,
Thank you so much for your 5* review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop
Amazing service from Natalie gift…
Amazing service from Natalie gift wrapped my Sons Aftershave with personalised Ribbon so beautiful
She was so helpful & Pleasant x
June 13, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
I was served by Kathy today who greeted…
I was served by Kathy today who greeted me was very helpful, providing excellent customer service and helped me choose the right fragrances.
June 6, 2025
Unprompted review
Reply from The Perfume Shop - Merry Hill 38
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
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