I visited the perfume shop at the metrocentre and was served by Ayesha and Melissa. They were both so patient with me when I was trying to decide what to buy. I came out with so many bargains and free... See more
Company replied
Location
Switch locationUnit U1.257, 28 Redpath Way, Metro Centre,, NE11 9HX GATESHEAD, GB
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I visited the Perfume Shop at the Metrocentre and spent around 30 minutes trying to decide which perfume to buy. Melissa and Olivia were both incredibly helpful, patient, and knowledgeable throughou... See more
Company replied
Two really lovely girls in store, Olivia & Gabs. Was served by Olivia who was particularly helpful. Got a great deal on my perfume and some free testers! Great customer service & lovely staff
Went into store today to pick out scents for our wedding and Gabriella was so helpful, taking the time to let us sample different scents and also recommending scents based on our preferences. Thank yo... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit U1.257, 28 Redpath Way, Metro Centre,, NE11 9HX, GATESHEAD, United Kingdom
4.9
Excellent
102 reviews
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First class service!
Two really lovely girls in store, Olivia & Gabs. Was served by Olivia who was particularly helpful. Got a great deal on my perfume and some free testers! Great customer service & lovely staff
June 10, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The staffs are very helpful and…
The staffs are very helpful and resilient. They know the products well. Excellent job! Happy costumer ever. ❤️❤️❤️
June 5, 2026
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great shop
Served by Olivia, really polite and very helpful - an asset to the company
June 6, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic service
I visited the perfume shop at the metrocentre and was served by Ayesha and Melissa. They were both so patient with me when I was trying to decide what to buy. I came out with so many bargains and free gifts that came with various aftershaves. Thank you ladies, I will definitely be back!
June 6, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fast delivery and such good pricing
June 1, 2026
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I visited the Perfume Shop at the…metro centre
I visited the Perfume Shop at the Metrocentre and spent around 30 minutes trying to decide which perfume to buy. Melissa and Olivia were both incredibly helpful, patient, and knowledgeable throughout my visit. They took the time to understand what I was looking for and offered great recommendations without any hesitation.
Their customer service was outstanding, and they assisted me with a genuine smile the entire time, making the experience enjoyable and stress free. Thanks to their help, I was able to find the perfect fragrance. A big thank you to Melissa and Olivia for their excellent service. I would highly recommend this store because of staff like them!
June 4, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service from Beth
Amazing customer service from Beth. Really patient as she helped me pick out a gift and also gift wrapped for me too.
June 3, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing Customer Service
Everything from walking in the door of the metro centre branch, Olivia was lovely and welcoming. Looked after me totally, came away with the next size up in the fragrance for my husband. 10 out of 10 you are so lucky to have an employee like Olivia. 😊
June 1, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Caiden was so lovely and helpful
Caiden was so lovely and helpful. Will definitely be coming back and hope he serves me again!!!
May 29, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kaiden was amazing service extremely…
Kaiden was amazing service extremely helpful thanks so much to him for helping me find the scent I was looking for listened and engaged
May 29, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Gabrielle in the Metrocentre was so…
Gabrielle in the Metrocentre was so lovely and very helpful! She went above and beyond for us. Highly recommend! Thankyou!!
May 29, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
One of the best seller Lauren she’s a…
One of the best seller Lauren she’s a lovely girl very helpful
May 23, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Gabriella was excellent!
Went into store today to pick out scents for our wedding and Gabriella was so helpful, taking the time to let us sample different scents and also recommending scents based on our preferences. Thank you very much, such a great experience!
May 20, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Alex was so friendly and showed us a…
Alex was so friendly and showed us a variety of perfumes and helped us choose the best ones also put in an extra gift in the bag excellent service!
May 16, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Absolutely fantastic service from…
Absolutely fantastic service from Lauren at the Metro Centre. She was so patient, kind and chatty.
May 9, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Would like to thank Auvola for her…
Would like to thank Auvola for her fantastic customer service whilst working at Metrocentre.
Always happy to help with a smile.
May 3, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The lady that attended to me was really…
The lady that attended to me was really patient and helpful. The online experience too was smooth and fast
April 20, 2026
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic customer service!
Wonderful customer service experience and a big thanks to Lauren for helping me to navigate my way from having no idea to choosing something perfect for my girlfriend.
April 30, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
They were really helpful.
April 24, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Melissa helped me choose a perfume and…
Melissa helped me choose a perfume and was amazing , gift wrap was lovely
April 23, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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