I visited the perfume shop today to find the perfect fragrance for my wedding day. We were greeted by Beth, who was incredibly helpful. She helped me choose the perfect perfume and even offered to g... See more
Location
Switch locationUnit U1.257, 28 Redpath Way, Metro Centre,, NE11 9HX GATESHEAD, GB
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Me and partner came in to both buy a new fragrance for our upcoming wedding. We had some ideas of what we wanted but wanted to try some recommendations. Beth and Caiden were really welcoming, helpful... See more
Just popped in to get my usual perfume (usually order it online) but was greeted with huge smiles and completely exceeded my expectations. Kiana was lovely and attentive, she made me aware of the disc... See more
Company replied
10/10 for Isla. I went in knowing what I wanted... or so I thought. After changing my mind about 47 times, she somehow stayed patient, knew exactly what she was talking about, and helped me pick the p... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit U1.257, 28 Redpath Way, Metro Centre,, NE11 9HX, GATESHEAD, United Kingdom
4.9
Excellent
143 reviews
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They were really helpful.
April 24, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Melissa helped me choose a perfume and…
Melissa helped me choose a perfume and was amazing , gift wrap was lovely
April 23, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent Service💯
Went to the red mall store at the Metrocentre to buy our favourite perfume. Caiden at the store, recommended us a great deal. He had a very pleasant and approachable manner. Waited patiently until our daughter came to pay. Great Customer Care.
April 16, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Outstanding experience
I had been avoiding this store in the Metro centre due to a negative experience some time ago. However, today completely changed my perspective thanks to Aurora.
From the moment I walked in, her attitude was outstanding,professional, friendly, and genuinely helpful without being pushy. I initially planned to buy just one perfume for my wife, but her recommendations were so well thought out and tailored that I ended up purchasing three high-end perfumes with full confidence.
Aurora is an exceptional seller who clearly understands both the products and the customer. Her approach made the entire experience enjoyable and trustworthy.
Because of her, I will definitely return to this store. Highly recommended. Thanks Aurora!
April 15, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Caiden was a great help!
Caiden was a great help!. Went through a few different bottles to make sure I got the right aftershave to suit me.
Thanks mate
April 13, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We went to store today and Gabrielle…
We went to store today and Gabrielle and caiden helped us a lot and made our visit easy and wonderful. He was easy to work with and gave us a good discount. Keep up the good work
April 9, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service as always.
Great service as always.
Kiana was extremely helpful.
Will certainly be back :)
April 4, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Aurora was amazing
Aurora was amazing, great customer service & very knowledgeable about offers & scents.
April 3, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kiana was so unbelievably helpful and…
Kiana was so unbelievably helpful and she was also really lovely!
Best experience walked away with an unreal Gucci perfume!
March 28, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Such lovely staff
Such lovely staff, nothing was a problem and they made us we got exactly what we wanted. I didn’t know what sort of smell I wanted and they went above and beyond to find what I like. Thank you Mel, Emma and Chloe! We felt very comfortable in your presence
March 27, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lauren was so helpful
Lauren was so helpful. Will definitely be going back. Thank you!
March 27, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great Service
Melissa at Metrocentre was so kind and helpful with my purchase.
She even chatted with me while they were busy, which was lovely.
There was no rush or pressure at all.
Thank you for your lovely service.
March 13, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very helpful and friendly I will return
March 14, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Like to say thanks to Lauren who served…
Like to say thanks to Lauren who served me and my partner. She was very helpful and kind she had great customer service skills so I would like to again thank you so muc.
March 9, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
It was a good experience with Ayesha…
It was a good experience with Ayesha who helped me figure out the right product. She was very polite and understanding. Thanks a lot to her. She is lovely
March 7, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had a very pleasant visit
Had a very pleasant visit, staff were wonderful and Aurora was most helpful with finding the right perfume
March 5, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Gabrielle was amazing
Gabrielle was amazing. I couldn't decide what perfume I want but Gabrielle had patience with me, presented different options and in the end I had purchased a perfume and a refillable perfume spray to carry with me all the time. It was a lovely experience thanks to Gabrielle .
March 4, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent customer service by Olivia at…
Excellent customer service by Olivia at Metrocentre Gateshead
March 2, 2026
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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