Just popped in to get my usual perfume (usually order it online) but was greeted with huge smiles and completely exceeded my expectations. Kiana was lovely and attentive, she made me aware of the disc... See more
Location
Switch locationUnit U1.257, 28 Redpath Way, Metro Centre,, NE11 9HX GATESHEAD, GB
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See what reviewers are saying
10/10 for Isla. I went in knowing what I wanted... or so I thought. After changing my mind about 47 times, she somehow stayed patient, knew exactly what she was talking about, and helped me pick the p... See more
Company replied
Visited the perfume shop today for my wedding scents (his & hers) the lovely Isla went above and beyond for me and made the whole thing a breeze. Customer service is at a million % absolute credit to... See more
Company replied
melissa and girl working with her was amazing, went to buy a birthday gift and didnt have a clue, finally chose the ysl mens, changed my mind about 10 times and their patience was amazing
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit U1.257, 28 Redpath Way, Metro Centre,, NE11 9HX, GATESHEAD, United Kingdom
4.9
Excellent
141 reviews
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Great customer service from ornita and…
Great customer service from ornita and katie had a lovely time shopping at metro 2
September 30, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
Thank you so much for your feedback. We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Top customer service from ornita Katie…
Top customer service from ornita Katie and Mel very helpful while helping me pick which perfume I wanted
September 30, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
Thank you so much for your feedback. We appreciate you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Lauren Carroll gives the best customer…
Lauren Carroll gives the best customer service, she always goes above and beyond and I never leave the shop without an amazing perfume to try 😊
I will be back!
She is a credit to her team.
Thank you
September 29, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi there,
I am so happy to hear you have had a 5* experience with us. Thank you for your review. Enjoy your purchase.
Kind regards,
Sharain - The Perfume Shop
Got soo much help from Caden
Got soo much help from Caden, he was a star. Thank you. Got out a lot of perfumes so I could smell them all, went over and beyond.
September 27, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
Thanks for your 5* review, we appreciate you! Have a great day.
The Perfume Shop.
Reply from The Perfume Shop - Metro 140
Hi,
Thanks for your review and kind words. We appreciate you.
The Perfume Shop
Great customer service
Was served by Lauren today and nothing was a bother! Brilliant customer service. Will certainly be back. 😊
September 25, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
Thanks for your review and kind words. We appreciate you.
The Perfume Shop
Lauren was so helpful
Lauren was so helpful. I was looking for a certain scent and she spent a long time finding just the right one for me.
September 25, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
I am so pleased to hear of your 5* experience. Thanks so much for choosing us to shop with.
The Perfume Shop.
I was served of a girl called Katie…
I was served of a girl called Katie from the metro store she was such a lovely girl very pleasant and such a good sales person she helped me with all my perfumes she was great
September 23, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
Thanks for your review and kind words. We appreciate you.
The Perfume Shop
Attended to by Gabs(metro2) got me what…
Attended to by Gabs(metro2) got me what I needed and served with a smile 😊
September 20, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
Thanks for your review! I am so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
Reply from The Perfume Shop - Metro 140
Hi,
Thanks for your lovely words and for choosing us to shop with. We appreciate you.
The Perfume Shop.
Olivia was amazing with customer…
Olivia was amazing with customer service and was very helpful with choosing out the desired purfume I was looking for.
September 18, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
Thanks for your lovely words and for choosing us to shop with. We appreciate you.
The Perfume Shop.
Great customer service lovey lass
Great customer service lovey lass
September 18, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
Thanks for your lovely words and for choosing us to shop with. We appreciate you.
The Perfume Shop.
Absolutely brilliant service …
Absolutely brilliant service from Ornita in the metro centre 2 shop . Will be back . 5 star
September 16, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
We're so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
Orniat at metro centre made the sale…
Ornita at metro centre made the sale really easy. No pressure, no fuss, was a good experience
September 14, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
Thanks for your feedback. It's great to hear you have had a positive experience with us. We appreciate you.
The Perfume Shop.
Very helpful and knowledgeable
Aurora (hope we’ve spelled her name correctly) was fantastic today. She helped us find our wedding perfumes and was so knowledgable about the different scents. We both picked something we likely would not have typically looked at and are so pleased with the choices made. She was fab!
September 14, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
Thanks for your feedback. It's great to hear you have had a positive experience with us. We appreciate you.
The Perfume Shop.
I am a regular customer in the Metro 2…
I am a regular customer in the Metro 2 store and Ornita has always been very helpful and delivered amazing customer service making me want to come back to that store
September 13, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
Thanks for your kind words, we really appreciate you! Thanks for choosing us to shop with.
The Perfume Shop.
Olivias help was great!!
September 12, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
Thanks for your kind words and thank you so much for shopping with us.
The Perfume Shop.
Olivia was super helpful
Olivia was super helpful! I really enjoyed visiting the store! Amazing experience! Store is metro 2140
September 12, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
Thanks for your kind words and thank you so much for shopping with us.
The Perfume Shop.
Great help today from Lauren choosing a…
Great help today from Lauren choosing a perfume for my wife. Thanks!
September 12, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
Thanks for your lovely review!
The Perfume Shop.
Very helpful Melissa
Very helpful Melissa , very nice & friendly 😀
September 9, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
Thanks for your review! We appreciate you.
The Perfume Shop
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