Just popped in to get my usual perfume (usually order it online) but was greeted with huge smiles and completely exceeded my expectations. Kiana was lovely and attentive, she made me aware of the disc... See more
Location
Switch locationUnit U1.257, 28 Redpath Way, Metro Centre,, NE11 9HX GATESHEAD, GB
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See what reviewers are saying
10/10 for Isla. I went in knowing what I wanted... or so I thought. After changing my mind about 47 times, she somehow stayed patient, knew exactly what she was talking about, and helped me pick the p... See more
Company replied
Visited the perfume shop today for my wedding scents (his & hers) the lovely Isla went above and beyond for me and made the whole thing a breeze. Customer service is at a million % absolute credit to... See more
Company replied
melissa and girl working with her was amazing, went to buy a birthday gift and didnt have a clue, finally chose the ysl mens, changed my mind about 10 times and their patience was amazing
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit U1.257, 28 Redpath Way, Metro Centre,, NE11 9HX, GATESHEAD, United Kingdom
4.9
Excellent
141 reviews
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Recommended
I bought a great perfume at Metro 2, Ornita helped me choose a perfume according to my preferences with patience and attention. Thank you for your care.
September 6, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
Thank you so much for your review. We appreciate you!
The Perfume Shop
Bargain
Was looking for Insolence by Guerlain, saw this amazing offer and Ornita ( metro2) found the perfume for me online, at an amazing price and free delivery. Very friendly service from this lovely girl *****thankyou Ornita
September 4, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
Thank you so much for your review. We appreciate you!
The Perfume Shop
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
The Manager was very good showing me…
The Manager was very good showing me the new Jimmy Choo perfumes. And staff looked up other notes in other perfumes. They had time for you not rushed. The new fragrance fillers are brilliant too as well as staff
September 3, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
great customer service
lovely lady named Katie helped me to pick out some back to college samples and we ended up getting a lovely perfume of her recommendation. amazing customer service i felt attended to and cared for.
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
We're happy to hear that you enjoyed your experience and appreciate the assistance you received in selecting your perfume. Thank you for your positive feedback and for shopping with us.
Sincerely,
Jasmyn
The Perfume Shop
Great service
Great service . Gabrielle was so helpful trying different smells for our wedding . Xx
July 26, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
Always shop here staff always helpful…
Always shop here staff always helpful and friendly
July 21, 2025
Reply from The Perfume Shop - Metro 140
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
Gabrielle served me and she has looked…
Gabrielle served me and she has looked after me as she always has best service I’ve ever had I’ll be back!
July 11, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
Thanks for your review! Thank you for choosing us to shop with, we appreciate you.
The Perfume Shop
Excellent store
Lauren from Metro centre 2 was an absolute star, great customer service. Thanks again.
July 4, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
Thanks for your kind words! We appreciate you.
Kind regards,
Sharain
The Perfume Shop
Reply from The Perfume Shop - Metro 140
Thank you so much for your review!
The Perfume Shop.
Absolutely amazing experience
Absolutely amazing experience, the staff were so friendly and genuine,Katie was soo helpful and patient and nice,left with 2 perfumes and great price as well
June 8, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Had a fantastic customer service by Melissa
Had a fantastic customer service by Melissa at Perfume shop metro centre. She really guided us for a choice of fragrance and gift set was amazing
Highly recommend . Very good experience.
Thanks ahain
June 7, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Reply from The Perfume Shop - Metro 140
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Advertising discounts you can’t get
Went into the Metrocentre store today and was not allowed to use my 15% Blue light card discount even though the sign is right next to the till. The staff member said that when she scans the item on the till it takes 10% off, so you can’t use Blue light
May 25, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
I am sorry to hear this. Please can you pop in touch via email at reviews@theperfumeshop.com so we can look into this for you?
Kind regards,
Sharain
Amazing service from Katie and Melissa…
Amazing service from Katie and Melissa at metrocentre 2. Go to this store for your fragrances as they knew what I wanted before I even knew I wanted it. Top service
May 20, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Really good store
The two staff in store were really pleasant, they were also really helpful and patient helping us get the fragrances we wanted.
May 2, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your wonderful 5* review! We are so pleased to know you had a great experience shopping with us, your feedback means so much.
Warm regards,
Jasmyn
Melissa was wonderful
Melissa was wonderful! She helped me a lot to choose the perfume I like 🤍
April 14, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Lauren was really nice and welcoming
Lauren was really nice and welcoming, and I had no plans to buy a perfume today but she helped me pick a perfume that was perfect for me. Thank you so much for you service Lauren
April 10, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
Great customer service from Lauren
Great customer service from Lauren, will definitely come again
April 10, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hi,
Thanks for your positive review! It's great to hear your kind words and great to know that you had a 5* experience with us. Thank you so much for shopping with The Perfume Shop and we hope to see you again soon.
Kind regards,
Sharain
The Perfume Shop Team
A huge thank you to Ornita at Metro 2…
A huge thank you to Ornita at Metro 2 today for her excellent advice and outstanding customer service.
March 10, 2025
Unprompted review
Reply from The Perfume Shop - Metro 140
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
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