Anne Marie helped us today and was very friendly. She helped us with prices and was incredibly generous. Definitely recommend coming here :)
Company replied
Kiosk 6, Whitewater Shopping Centre, W12 D268 NEWBRIDGE, IE
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Anne Marie helped us today and was very friendly. She helped us with prices and was incredibly generous. Definitely recommend coming here :)
Company replied
Customer service is amazing. All the workers are so kind and are really helpful and give great tips when it comes to fragrances and perfumes. Great prices and is my go- to number 1 shop for fragrances... See more
Company replied
Suzanne from the Newbridge store was nothing short of spectacular. She was incredibly patient and kind and all of her added finishing touches made purchasing a 75th birthday gift for my grandmother so... See more
Company replied
Hit and miss with the staff. First experience was bad during busy Christmas period but last experience was amazing. She went out of her way to explain savings and provided free gift. My advice is go w... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Kiosk 6, Whitewater Shopping Centre, W12 D268, NEWBRIDGE, Ireland
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Suzanne in the Whitewater store had exceptional customer service and really helped me with my purchases! She wrapped my gift beautifully. Thanks so much to the girls!

Reply from The Perfume Shop - Newbridge 171
Great service by a lovely lady called Susan.

Reply from The Perfume Shop - Newbridge 171
Suzanne was extremely helpful & gave excellent customer service. I will recommend The Perfume shop in Newbridge to everyone.

Reply from The Perfume Shop - Newbridge 171
Very good customer service from Suzanne

Reply from The Perfume Shop - Newbridge 171
Suzanne from the Newbridge store was nothing short of spectacular. She was incredibly patient and kind and all of her added finishing touches made purchasing a 75th birthday gift for my grandmother so simple and personal. She went above and bottoms. Will definitely be asking for her in store upon my next visit. 5 stars all the way

Reply from The Perfume Shop - Newbridge 171
Had the most amazing experience with Suzanne. The selection of perfumes is outstanding and Suzanne had amazing knowledge on each perfume and was able to help me find a perfume to suit my style. Left with an amazing perfume and will definitely be coming back!

Reply from The Perfume Shop - Newbridge 171
Suzan and Olivia in the newbridge store had excellent customer service and were extremely considerate !

Reply from The Perfume Shop - Newbridge 171
Suzanne and Olivia were great help
Took there time to find a fragrance I wanted were very welcoming

Reply from The Perfume Shop - Newbridge 171
Suzanne was amazing, helped us get the perfect present and went above and beyond for the experience to be pleasant! Great experience, shop was immaculate too!

Reply from The Perfume Shop - Newbridge 171
Was in with Susan and she was absolutely amazing so helpful and so kind, did exactly what I wanted and just outstanding, thank you again Susan ❤️

Reply from The Perfume Shop - Newbridge 171
A huge thank you to Suzanne at The Perfume Shop in Newbridge!
My mom and I visited your store yesterday, and we were extremely impressed by the service we received. We were looking for a new scent for my mom, and Suzanne was an absolute superstar. She was patient, listened carefully to what we wanted, provided genuinely insightful advice, and made the entire process enjoyable. Thanks to her amazing help, we found the perfect fragrance.

Reply from The Perfume Shop - Newbridge 171
Suzanne was very helpful today and in helping us choose the best perfumes to buy ! I will definitely be returning !

Reply from The Perfume Shop - Newbridge 171

Reply from The Perfume Shop - Newbridge 171
Susan was a fabulous help to me today and gift wrapped my purchase beautifully,thank you for a great customer service experience

Reply from The Perfume Shop - Newbridge 171
I was buying a birthday present for my friend and Suzanne was so helpful. Made sure we took a box without a price sticker on it as to not damage the box when taking it off and gift wrapped it with a bow. Also offered up some samples and was super helpful and friendly. Made the experience of buying a present less stressful.

Reply from The Perfume Shop - Newbridge 171

Reply from The Perfume Shop - Newbridge 171
My experience at the perfume shop was very good as Suzanne was very polite and helpful as I learned a lot from this and I’m really happy

Reply from The Perfume Shop - Newbridge 171
Suzanne gave me a very pleasant experience educating me in the world of fragrance,she taught me the 4 levels of fragrance intensity from eau de toilete to elixir and also showed me how to find the prices of the fragrances online

Reply from The Perfume Shop - Newbridge 171
Hi I was blessed today by Susanne for helping me to choose the perfect present for a dear friend .

Reply from The Perfume Shop - Newbridge 171
Awesome fragrance,delivered on time,loved the communication keeping me informed.

Reply from The Perfume Shop - Newbridge 171
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