I popped in to get a gift for my daughter for passing her exams. Both Naila and Morven were so kind helping choose a perfume and advising on offers available. They told me about the personalised ribbo... See more
Company replied
Unit 40, St. John�s Centre, PH1 4UX PERTH, GB
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I popped in to get a gift for my daughter for passing her exams. Both Naila and Morven were so kind helping choose a perfume and advising on offers available. They told me about the personalised ribbo... See more
Company replied
As I was buying for someone else I needed help and advice. I was served by Naila. She was so patient, helpful, p leasant and friendly. I was not rushed and when I didn't like the perfumes she just k... See more
Company replied
My granddaughter and I were served by Abi. She was very helpful and had a lovely manner towards me and my granddaughter, (aged 10), who was buying perfume for her mum. She gift wrapped our purchase be... See more
Company replied
Hi was served by Naila and bought perfume for my daughters birthday. She was very helpful and cheery she even gave my husband some samples for being so patient .
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 40, St. John�s Centre, PH1 4UX, PERTH, United Kingdom
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As I was buying for someone else I needed help and advice. I was served by Naila. She was so patient, helpful, p
leasant and friendly. I was not rushed and when I didn't like the perfumes she just kept going until she found one that I liked. She gift wrapped the perfume for me and it was put in a lovely little gift bag. Naila also pointed out the personalised ribbon which, at £1.99 was a lovely addition to the gift and finished it off beautifully.
Naila is a credit to your company. I hope you appreciate just how good she is at the job.

Reply from The Perfume Shop - Perth 47
I popped in to get a gift for my daughter for passing her exams. Both Naila and Morven were so kind helping choose a perfume and advising on offers available. They told me about the personalised ribbon and wrapped everything to make it an extra special gift. They both made this a fantastic, relaxed shopping experience, and I’ll definitely return here for more gifts and something for myself 😊

Reply from The Perfume Shop - Perth 47

Reply from The Perfume Shop - Perth 47
My granddaughter and I were served by Abi. She was very helpful and had a lovely manner towards me and my granddaughter, (aged 10), who was buying perfume for her mum. She gift wrapped our purchase beautifully. Thank you Abi

Reply from The Perfume Shop - Perth 47
Naila was extremely friendly, efficient and helpful when serving us. Fantastic customer service thanks.

Reply from The Perfume Shop - Perth 47
I would like to sincerely thank Naila for her wonderful customer service. She is an incredibly kind, friendly, and welcoming person. She perfectly understood the fragrances I was looking for, both for myself and for my son, and helped us find the perfect perfumes. Her professionalism, knowledge, and warm approach made our shopping experience truly enjoyable. This was one of the best customer service experiences I have ever had. Thank you, Naila!❣️

Reply from The Perfume Shop - Perth 47
Served by naila , she was so kind and helpful! Even wrapped my chosen scent up and gave me a wee card to go along with it too ! Thank youuu !

Reply from The Perfume Shop - Perth 47
Popped into the perfume shop perth today and was served by the lovely Naila, she was so helpful and full of good banter that made our experience so much fun such a lovely lady 🥰

Reply from The Perfume Shop - Perth 47
I had an email about an offer, but when I went into the shop, they didn't have it, but they checked to see if I could have it delivered instead so I got my 150ml viva est belle perfume. Great service from Perth branch.

Reply from The Perfume Shop - Perth 47
SR Morven was really helpful and diligent. Very patient and knowledgeable about perfumes.

Reply from The Perfume Shop - Perth 47
very good and kind and she was very helpful

Reply from The Perfume Shop - Perth 47
The ladies were great & helped me find the perfume I wanted. I knew the brand but couldn't remember the name of the perfume. They had alot of patience for me which I really appreciated.

Reply from The Perfume Shop - Perth 47
Came in to the Perth store for an aftershave for my husband. Naila was very helpful and gave us a range of samples to smell. Although we ended up with his usual choice, she was still very friendly and made our experience a lovely one. So refreshing to see good customer service.

Reply from The Perfume Shop - Perth 47
Absolutely loved my experience at this perfume shop! The staff Naila were friendly, knowledgeable, and helped me find the perfect fragrance. Amazing collection with long-lasting scents and beautiful packaging. Highly recommend to anyone looking for quality perfumes!

Reply from The Perfume Shop - Perth 47
Friendly face, great personality- served by Naila. Helped us find bargains, sampled plenty, pointed us in right direction to qualify for free gift and a little mini perfume with any choice.
Left very happy customers x

Reply from The Perfume Shop - Perth 47
The staff were very helpful and quick to set up and wrap up a set for a birthday present. Very polite staff and great customer service.

Reply from The Perfume Shop - Perth 47
Naila and Debbie were very helpful and fun to be in the shop with. Got what I needed. Fantastic service. 🤩🤩🤩

Reply from The Perfume Shop - Perth 47
I walked into my local Perfume Shop to check if they had a perfume in stock and I was greeted by Naila who was full of life, very bubbly and extremely helpful. She let me try the perfume and signed me up for Rewards Scheme. She put a smile on my face and had lovely customer service.

Reply from The Perfume Shop - Perth 47
Assistants very cheerful and happy to help especially Naila. As well as refilling my bottle of Alien, she managed to sell me something I didn't know I needed! Enjoyable experience, I'll be back!

Reply from The Perfume Shop - Perth 47
Very helpful staff and very friendlies

Reply from The Perfume Shop - Perth 47
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