The Perfume Shop - Perth 47 Reviews 138

TrustScore 5 out of 5

4.9

Unit 40, St. John�s Centre, PH1 4UX PERTH, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I had an email about an offer, but when I went into the shop, they didn't have it, but they checked to see if I could have it delivered instead so I got my 150ml viva est belle perfume. Great servi... See more

Company replied

Rated 5 out of 5 stars

Friendly face, great personality- served by Naila. Helped us find bargains, sampled plenty, pointed us in right direction to qualify for free gift and a little mini perfume with any choice. Left ver... See more

Company replied

Rated 5 out of 5 stars

Came in to the Perth store for an aftershave for my husband. Naila was very helpful and gave us a range of samples to smell. Although we ended up with his usual choice, she was still very friendly and... See more

Company replied

Rated 4 out of 5 stars

Hi was served by Naila and bought perfume for my daughters birthday. She was very helpful and cheery she even gave my husband some samples for being so patient .

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 40, St. John�s Centre, PH1 4UX, PERTH, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

138 reviews

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1-star

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Rated 5 out of 5 stars

Great service.

I had an email about an offer, but when I went into the shop, they didn't have it, but they checked to see if I could have it delivered instead so I got my 150ml viva est belle perfume. Great service from Perth branch.

June 1, 2026
The Perfume Shop - Perth 47 logo

Reply from The Perfume Shop - Perth 47

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

SR Morven was really helpful and…

SR Morven was really helpful and diligent. Very patient and knowledgeable about perfumes.

June 6, 2026
Unprompted review
The Perfume Shop - Perth 47 logo

Reply from The Perfume Shop - Perth 47

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

very good and kind and she was very…

very good and kind and she was very helpful

June 4, 2026
Unprompted review
The Perfume Shop - Perth 47 logo

Reply from The Perfume Shop - Perth 47

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The ladies were great & helped me find…

The ladies were great & helped me find the perfume I wanted. I knew the brand but couldn't remember the name of the perfume. They had alot of patience for me which I really appreciated.

May 21, 2026
The Perfume Shop - Perth 47 logo

Reply from The Perfume Shop - Perth 47

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Perth store

Came in to the Perth store for an aftershave for my husband. Naila was very helpful and gave us a range of samples to smell. Although we ended up with his usual choice, she was still very friendly and made our experience a lovely one. So refreshing to see good customer service.

May 29, 2026
Unprompted review
The Perfume Shop - Perth 47 logo

Reply from The Perfume Shop - Perth 47

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Joan

Absolutely loved my experience at this perfume shop! The staff Naila were friendly, knowledgeable, and helped me find the perfect fragrance. Amazing collection with long-lasting scents and beautiful packaging. Highly recommend to anyone looking for quality perfumes!

May 27, 2026
Unprompted review
The Perfume Shop - Perth 47 logo

Reply from The Perfume Shop - Perth 47

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Friendly face

Friendly face, great personality- served by Naila. Helped us find bargains, sampled plenty, pointed us in right direction to qualify for free gift and a little mini perfume with any choice.
Left very happy customers x

May 22, 2026
Unprompted review
The Perfume Shop - Perth 47 logo

Reply from The Perfume Shop - Perth 47

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The staff were very helpful and quick…

The staff were very helpful and quick to set up and wrap up a set for a birthday present. Very polite staff and great customer service.

May 18, 2026
Unprompted review
The Perfume Shop - Perth 47 logo

Reply from The Perfume Shop - Perth 47

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Naila and Debbie were very helpful and…

Naila and Debbie were very helpful and fun to be in the shop with. Got what I needed. Fantastic service. 🤩🤩🤩

May 8, 2026
Unprompted review
The Perfume Shop - Perth 47 logo

Reply from The Perfume Shop - Perth 47

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lovely Service

I walked into my local Perfume Shop to check if they had a perfume in stock and I was greeted by Naila who was full of life, very bubbly and extremely helpful. She let me try the perfume and signed me up for Rewards Scheme. She put a smile on my face and had lovely customer service.

April 28, 2026
Unprompted review
The Perfume Shop - Perth 47 logo

Reply from The Perfume Shop - Perth 47

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Assistants very cheerful and happy to…

Assistants very cheerful and happy to help especially Naila. As well as refilling my bottle of Alien, she managed to sell me something I didn't know I needed! Enjoyable experience, I'll be back!

April 28, 2026
Unprompted review
The Perfume Shop - Perth 47 logo

Reply from The Perfume Shop - Perth 47

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very helpful staff and very friendlies

Very helpful staff and very friendlies

April 25, 2026
Unprompted review
The Perfume Shop - Perth 47 logo

Reply from The Perfume Shop - Perth 47

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

Great service and very helpful from naila and Debbie

April 23, 2026
Unprompted review
The Perfume Shop - Perth 47 logo

Reply from The Perfume Shop - Perth 47

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

First class service.....and fun!

What a delight to be served by Naila when in the perfume shop Perth today. Friendly, knowledgeable and fun, great customer service and I will definitely be a return customer, a credit to the company

April 22, 2026
Unprompted review
The Perfume Shop - Perth 47 logo

Reply from The Perfume Shop - Perth 47

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great service

Was served by Naila today absolutely lovely she showed us nice fragrance ended up getting myself something she recommended and showed my partner some aswell, great customer service.

April 15, 2026
Unprompted review
The Perfume Shop - Perth 47 logo

Reply from The Perfume Shop - Perth 47

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Birthday Fragrance's

When selecting a fragrance for my husband for a special birthday, Emily helped me, she was so patient as I went through most of the men's section of fragrance's. I bought two in the end, as well as joining up as a member so I got 20 percent off, I also bought a little bottle for myself to take on holiday, which can be filled with most perfume choices. To my surprise, when I got home there were a few beautiful little testers put in my bag from the other store assistant. Both Emily and the other lady were so kind, patient and efficient. I have only been in the shop once, but I shall definitely pop in again soon, for myself.

April 10, 2026
Unprompted review
The Perfume Shop - Perth 47 logo

Reply from The Perfume Shop - Perth 47

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Naila was really good with us and gave…

Naila was really good with us and gave my sister a free perfume for a wedding coming up.

April 7, 2026
Unprompted review
The Perfume Shop - Perth 47 logo

Reply from The Perfume Shop - Perth 47

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Was unsure of what to buy for Aunty

Was unsure of what to buy for Aunty. Abi the assistant recommended a few and found the perfect perfume. Also wrapped brilliantly. Outstanding service

April 4, 2026
Unprompted review
The Perfume Shop - Perth 47 logo

Reply from The Perfume Shop - Perth 47

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ms. Morven

Ms. Morven helped me today with my inquiries and order. she was so professional, fantastic and she knows her job well. She gave me a lot of freebies.

March 27, 2026
Unprompted review
The Perfume Shop - Perth 47 logo

Reply from The Perfume Shop - Perth 47

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Staff made my day

The staff Naiila and Debbie are amazingly happy, knowledgeable and friendly, made the experience enjoyable x

March 26, 2026
Unprompted review
The Perfume Shop - Perth 47 logo

Reply from The Perfume Shop - Perth 47

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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