I would like to sincerely thank Naila for her wonderful customer service. She is an incredibly kind, friendly, and welcoming person. She perfectly understood the fragrances I was looking for, both f... See more
Company replied
Unit 40, St. John�s Centre, PH1 4UX PERTH, GB
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I would like to sincerely thank Naila for her wonderful customer service. She is an incredibly kind, friendly, and welcoming person. She perfectly understood the fragrances I was looking for, both f... See more
Company replied
Popped into the perfume shop perth today and was served by the lovely Naila, she was so helpful and full of good banter that made our experience so much fun such a lovely lady 🥰
Company replied
Friendly face, great personality- served by Naila. Helped us find bargains, sampled plenty, pointed us in right direction to qualify for free gift and a little mini perfume with any choice. Left ver... See more
Company replied
Hi was served by Naila and bought perfume for my daughters birthday. She was very helpful and cheery she even gave my husband some samples for being so patient .
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 40, St. John�s Centre, PH1 4UX, PERTH, United Kingdom
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I was served by Debbie.
Polite and very knowledgeable.
Help with my full purchase and with gift wrapping.
Thank you again

Reply from The Perfume Shop - Perth 47
Wasn’t sure what aftershave to buy for my husband Christmas but with Debbie’s knowledge she helped me decide, thank you Debbie.

Reply from The Perfume Shop - Perth 47
Shopping for perfume for my wife is like a dark art, a bit of hit or a miss! But with Debbie’s assistance, I found my recent experience to be easy and stress free.
Debbie is a credit to the local store and the wider Perfume Shop brand. Highly professional and incredibly knowledgeable about the various perfumes she stocks.
Great service and I will be a returning customer!

Reply from The Perfume Shop - Perth 47
Great service from start to finish. Naila was very helpful when i was making my purchases. When the store didn't have an article I wanted they order it for me to be delivered. Which saved me from having to go home and order on-line. Thank you.

Reply from The Perfume Shop - Perth 47
Visited the Perth store and was pleasantly surprised by all the offers! Was served by chloe who was a great help and wrapped my purchase beautifully!

Reply from The Perfume Shop - Perth 47
Very helpful and friendly service from Naila, who served me as well as the other staff. Clearly a very happy team. In short good service and good price. Would recommend.

Reply from The Perfume Shop - Perth 47
I was served by Naila, she was amazing and made our shopping experience extremely fun and left with a smile on our faces, also perfume smells amazing

Reply from The Perfume Shop - Perth 47
I had a great experience thanks to Chloe she was lovely and very helpful I will definitely be back!!

Reply from The Perfume Shop - Perth 47
Chloe was so mega. Mega perfume, mega good service. Nothing but pure mega

Reply from The Perfume Shop - Perth 47
Great help in this store to find new products, staff are so friendly and always keen to help you with whatever you need

Reply from The Perfume Shop - Perth 47
the staff were lovely and very helpful, recommend great products. great customer service

Reply from The Perfume Shop - Perth 47
the performance of ordering through the Perfume Shop PERTH was excellent )))
Raising the order -SIMPLE
Confirming delivery 'SPOT ON'
Arrival of products well packaged
'

Reply from The Perfume Shop - Perth 47
I was buying early Christmas presents, I had no idea what to get but the staff were very helpful. Morven helped me buy gifts and even wrapped them for me! She was very helpful and helped me get ahead of the Christmas rush!

Reply from The Perfume Shop - Perth 47
Chloe and Morven served me and they were great! Amazing service will definitely be back !! 🩷

Reply from The Perfume Shop - Perth 47
I was served by a young girl named Morven on Tuesday she was so delightful and extremely helpful.

Reply from The Perfume Shop - Perth 47
Had the best experience in the perfume shop the other day!! Morven served me and she was so lovely and patient with me! She helped me chose a perfume as I was struggling to decide what I wanted. She took her time to explain the different fragrances and i left very happy with my choice! Thank you for a wonderful experience from such a lovely girl! I will definitely be back and hope to see Morven there🥰🥰🥰

Reply from The Perfume Shop - Perth 47
I was served again by morven in Perth today. She had such a smile was happy to help. A joy to be served by. I will be back, only place I buy my perfume. 👍

Reply from The Perfume Shop - Perth 47
Morven made sure to help me with selecting a perfume for my friends birthday. I went in without any ideas on what to purchase and she was able to help me with this :)

Reply from The Perfume Shop - Perth 47
Did have exceptional service by staff , handled queries and cleared all confusion and did spend some time explaining certain brands, was served by a lady named Morven .

Reply from The Perfume Shop - Perth 47
Naila helped us choose perfumes and she was a lovely lady. Very cheerful and a credit to your company.

Reply from The Perfume Shop - Perth 47
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