The Perfume Shop - Rushden Lakes 376 Reviews 

51
TrustScore 4.5 out of 5

4.7

The Perfume Shop, Unit GS06, Rushden Lakes Shopping Park, NN10 6FH RUSHDEN, GB


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Rated 5 out of 5 stars

I visited the Rushden Lakes branch today and was helped by Emily. She was incredibly patient, kind, friendly, and welcoming. I’m quite a picky customer, but she took the time to show me a wide... See more

Company replied

Rated 5 out of 5 stars

Amber is amazing at her job! She has soooo much knowledge and is ever so kind. I’m looking forward to returning and treating myself to her recommendations ☺️ she even gave me generous samples to try o... See more

Company replied

Rated 5 out of 5 stars

Popped into the store to a warm and friendly greeting. My sister and I browsed for quite some time but didn’t feel rushed in any way. Emily was extremely chatty and helpful. We both left with our purc... See more

Company replied

Rated 5 out of 5 stars

A massive thank you to Holly. As soon as my friend and I entered the store she immediately made us feel welcome. As I asked for her advice relating to my chosen scent, she didn’t hesitate in supportin... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • The Perfume Shop, Unit GS06, Rushden Lakes Shopping Park, NN10 6FH, RUSHDEN, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

51 reviews

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4.7

All reviews

(51)

34,115 reviews in the last 12 months

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Rated 5 out of 5 stars

Holly from rushden lakes was absolutely…

Holly from rushden lakes was absolutely wonderful today, told me about all the special offers and even gave me a freebie. She was so helpful and kind and I left with some really good deals for Christmas.

December 13, 2025
Unprompted review
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Reply from The Perfume Shop - Rushden Lakes 376

Hi,

Thanks for your feedback, we appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Satisfied with my experience

Went to visit The Perfume Shop at Rushden Lakes to get a brand in for Christmas this year. While I couldn't remember what brand I was asked to get, the girl who served me really helped me out in taking a chance on what to get. Very serious about her job for the time she worked, dedicating time and resourcefulness to help me find the Perfume that sits the best with me. Kudos to you Ember!

Eitherway it was a great environment there and with the help of their customer service, I walked out with something I am sure is within my best interest.

December 3, 2025
Unprompted review
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Reply from The Perfume Shop - Rushden Lakes 376

Hi,

Thank you for your lovely feedback. It's great to hear about your 5* experience.

The Perfume Shop

Rated 5 out of 5 stars

Excellent Service

I ordered Prada Paradigme online; it's Quick and easy, and delivery is fast. Very satisfied.

November 29, 2025
The Perfume Shop - Rushden Lakes 376 logo

Reply from The Perfume Shop - Rushden Lakes 376

Hi,

Thanks for your feedback. We appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Cheap and good quality

Every time I go in, cheap prices, lovely staff, always get freebies. Whats not to love 🤗

November 29, 2025
The Perfume Shop - Rushden Lakes 376 logo

Reply from The Perfume Shop - Rushden Lakes 376

Hi,

Thanks for your review! It's great to hear you are happy with your recent experience.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Holly was excellent....extremely…

Holly was excellent....extremely friendly and found the products we wanted instantly, whilst recommending others to try.

November 28, 2025
Unprompted review
The Perfume Shop - Rushden Lakes 376 logo

Reply from The Perfume Shop - Rushden Lakes 376

Hi,

Thanks for your review! It's great to hear you are happy with your recent experience.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Was assisted by Holly who was a delight…

Was assisted by Holly who was a delight in helping choose gifts.

November 22, 2025
Unprompted review
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Reply from The Perfume Shop - Rushden Lakes 376

Hi,

Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish! I was served by Amber, I believe she’s the store manager, and she made my experience in store wonderful! Definitely will visit again a great addition to the lakes!

November 18, 2025
Unprompted review
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Reply from The Perfume Shop - Rushden Lakes 376

Hi,

Thanks for your review.
It's great to hear your feedback. We appreciate you!

The Perfume Shop.

Rated 5 out of 5 stars

Great service

Great service with excellent sales skills highly recommend, went in with no idea what to get, came out with two great deals for my husband and son for Christmas, will be back

November 11, 2025
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Reply from The Perfume Shop - Rushden Lakes 376

Hi,

Thanks for your feedback. We appreciate your kind words.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Emily at the Rushden Lakes shops was…

Emily at the Rushden Lakes shops was absolutely amazing, helping us find the best birthday present for my sister of a mini perfume set and the gift wrap was amazing. Big thank you!!

November 8, 2025
Unprompted review
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Reply from The Perfume Shop - Rushden Lakes 376

Hi,

Thanks for a lovely review. We value you and thank you for choosing us to shop with.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

We recently purchased perfumes worth…

We recently purchased perfumes worth £260 from the Rushden Lakes store and were assisted by Angel. She was absolutely wonderful. The atmosphere of the store was warm and welcoming, and Angel’s service made the experience even better. She was friendly, patient, and genuinely helpful. My partner and I truly appreciated the way she assisted us. Thank you for making our visit special!

November 7, 2025
Unprompted review
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Reply from The Perfume Shop - Rushden Lakes 376

Hi,

Thank you for your feedback on your recent shop with us. We appreciate you and hope to hear from you again soon.

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Great service from Holly at rushden…

Great service from Holly at rushden lakes. Great experience due to Holly’s customer service.

October 31, 2025
Unprompted review
The Perfume Shop - Rushden Lakes 376 logo

Reply from The Perfume Shop - Rushden Lakes 376

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Great customer service!

I was served by Holly who was super helpful and friendly!

October 28, 2025
Unprompted review
The Perfume Shop - Rushden Lakes 376 logo

Reply from The Perfume Shop - Rushden Lakes 376

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Really pleased with my new scent

Really pleased with my new scent. Holly was fantastic. Really thoughtful and knowledgeable & both staff members knew how to make us feel welcome. Hubby and I enjoying our scents 👍🏼

October 25, 2025
Unprompted review
The Perfume Shop - Rushden Lakes 376 logo

Reply from The Perfume Shop - Rushden Lakes 376

Hi,

Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

I had a lovely experience at the…

I had a lovely experience at the perfume shop in rushden lakes today. Holly served me today and she was so lovely and polite! She was so kind and really helped me as i need to exchange one of my items but she was so helpful!

October 17, 2025
Unprompted review
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Reply from The Perfume Shop - Rushden Lakes 376

Hi,

I am so pleased to hear of your 5* experience. Thank you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Holly approached us when we arrived in…

Holly approached us when we arrived in a very friendly manner and asked if we needed any help. She listened to what we were looking for and gave us lots of suggestions to be able to pick out the perfect gift.

October 12, 2025
Unprompted review
The Perfume Shop - Rushden Lakes 376 logo

Reply from The Perfume Shop - Rushden Lakes 376

Hi,

Thanks for your positive review! It's great to hear, we appreciate you.

Kind regards,
Sharain - The Perfume Shop.

Rated 5 out of 5 stars

Emily And Angel, Rushden Lakes Store

Emily is very good at her job, helping me to chose which cologne to buy, showing me the best deals which im thankful for. Angel was an amazing server thank you, both very polite and lovely thankyou guys xx

October 11, 2025
Unprompted review
The Perfume Shop - Rushden Lakes 376 logo

Reply from The Perfume Shop - Rushden Lakes 376

Hi,

Thanks for your positive review! It's great to hear, we appreciate you.

Kind regards,
Sharain - The Perfume Shop.

Rated 5 out of 5 stars

Excellent customer service with a smile....

On a miserable rainy day I popped into The Perfume Shop at Rushden Lakes and was delighted with how friendly, knowledgeable, helpful and the overall fab customer service I received from Eden and Amber. I commented to them how lovely they were and it makes a change compared to some shops I go into as I hate bad customer service so I always ensure I tell anyone that give me service with a smile, as it makes all the difference. Thanks girls I will be back and will recommend to all my family and friends!

October 3, 2025
Unprompted review
The Perfume Shop - Rushden Lakes 376 logo

Reply from The Perfume Shop - Rushden Lakes 376

Hi,

Thanks for your feedback! It's great to hear you have had a 5* experience.

Have a lovely weekend!
Sharain - The Perfume Shop

Rated 5 out of 5 stars

honestly the best job i’ve ever worked…

honestly the best job i’ve ever worked at, always have great offers on ! and the management is so lovely! also the team here were so welcoming and supportive

September 7, 2025
Unprompted review
The Perfume Shop - Rushden Lakes 376 logo

Reply from The Perfume Shop - Rushden Lakes 376

Hi,

Thanks for your positive review! We appreciate you and hope you have a lovely day.

The Perfume Shop

Rated 5 out of 5 stars

I was served by Emily today

I was served by Emily today, she was very honest with me and help me make the right purchase hope to be served by her again!

August 27, 2025
Unprompted review
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Reply from The Perfume Shop - Rushden Lakes 376

Hello,

Thank you so much for your kind review, we hope to serve you again soon!

Jasmyn
The Perfume Shop

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