The Perfume Shop - Rushden Lakes 376 Reviews 

51
TrustScore 4.5 out of 5

4.7

The Perfume Shop, Unit GS06, Rushden Lakes Shopping Park, NN10 6FH RUSHDEN, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I visited the Rushden Lakes branch today and was helped by Emily. She was incredibly patient, kind, friendly, and welcoming. I’m quite a picky customer, but she took the time to show me a wide... See more

Company replied

Rated 5 out of 5 stars

Amber is amazing at her job! She has soooo much knowledge and is ever so kind. I’m looking forward to returning and treating myself to her recommendations ☺️ she even gave me generous samples to try o... See more

Company replied

Rated 5 out of 5 stars

Popped into the store to a warm and friendly greeting. My sister and I browsed for quite some time but didn’t feel rushed in any way. Emily was extremely chatty and helpful. We both left with our purc... See more

Company replied

Rated 5 out of 5 stars

A massive thank you to Holly. As soon as my friend and I entered the store she immediately made us feel welcome. As I asked for her advice relating to my chosen scent, she didn’t hesitate in supportin... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • The Perfume Shop, Unit GS06, Rushden Lakes Shopping Park, NN10 6FH, RUSHDEN, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

51 reviews

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4.7

All reviews

(51)

34,211 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful

Hi, the assistant in store was helpful and friendly.
He helped order in the aftershave I wanted as a gift.

August 5, 2025
The Perfume Shop - Rushden Lakes 376 logo

Reply from The Perfume Shop - Rushden Lakes 376

Hi,

Thanks for your 5* feedback! It's great to hear you had a positive experience.

The Perfume Shop

Rated 5 out of 5 stars

I feel so welcomed when I walk in the…

I feel so welcomed when I walk in the store, the staff are really friendly and helpful, they also have great discounts and the staff are always making sure we get a good deal.

August 8, 2025
Unprompted review
The Perfume Shop - Rushden Lakes 376 logo

Reply from The Perfume Shop - Rushden Lakes 376

Hi,

Thanks for your review! We appreciate your kind words and thank you so much for shopping with The Perfume Shop.

The Perfume Shop

Rated 5 out of 5 stars

Great Expeirence

Really approachable, helpful staff really attentive to customers. Stunning store, got what I was looking for & explored new fragrances too! Will return next time ☺️

August 8, 2025
Unprompted review
The Perfume Shop - Rushden Lakes 376 logo

Reply from The Perfume Shop - Rushden Lakes 376

Hi,

Thanks for your review! We appreciate your kind words and thank you so much for shopping with The Perfume Shop.

The Perfume Shop

Rated 5 out of 5 stars

Good prices and good friendly service

Good prices and good friendly service

July 23, 2025
The Perfume Shop - Rushden Lakes 376 logo

Reply from The Perfume Shop - Rushden Lakes 376

Hi,

I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.

The Perfume Shop Team.

Rated 5 out of 5 stars

Had a good collection

Had a good collection. Customer care is good. Prices are good. Discounts available

June 17, 2025
The Perfume Shop - Rushden Lakes 376 logo

Reply from The Perfume Shop - Rushden Lakes 376

Hi,

Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

The store staff excellent.

The store staff were excellent and the delivery was first class all round great company.

June 9, 2025
The Perfume Shop - Rushden Lakes 376 logo

Reply from The Perfume Shop - Rushden Lakes 376

Hey,

Thanks for your review! We are happy to hear you had a 5* experience.

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

Stunning and beautiful store

Stunning and beautiful store, all staff are friendly, welcoming and always smiling. They always go above and beyond to help.

June 11, 2025
Unprompted review
The Perfume Shop - Rushden Lakes 376 logo

Reply from The Perfume Shop - Rushden Lakes 376

Hi,

Thank you so much for your 5* review! We appreciate you.

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

friendly and knowledgeable

Super friendly and helpful staff, they were very knowledgeable about the range of fragrances and the offers available and what to recommend

June 13, 2025
Unprompted review
The Perfume Shop - Rushden Lakes 376 logo

Reply from The Perfume Shop - Rushden Lakes 376

Hi,

Thank you so much for your 5* review! We appreciate you.

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

Amazing new store

Beautiful well presented store, helpful attentive staff and great brand selection!

April 19, 2025
Unprompted review
The Perfume Shop - Rushden Lakes 376 logo

Reply from The Perfume Shop - Rushden Lakes 376

Hello,

Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Warm regards,
Jasmyn

Rated 5 out of 5 stars

Hello I just wanted to say what a great…

Hello I just wanted to say what a great member of staff you have at your rushden lakes store, her name was lisa and she was soo friendly and knowledgeable. She really helped me with choosing a perfume that I absolutely adore as I wanted to try something new and treat myself. Thank you lisa you was absolutely right I get so many compliments on my new beautiful scent x

April 2, 2025
Unprompted review
The Perfume Shop - Rushden Lakes 376 logo

Reply from The Perfume Shop - Rushden Lakes 376

Hello,

Thank you for your kind words about our Rushden Lakes store. We are thrilled to hear that you had such a positive experience and that you were so impressed with Lisa's helpfulness and expertise. It's wonderful to know that she helped you find a new perfume that you love and that you're receiving compliments on it. We strive to provide excellent customer service and it's fantastic to hear that we achieved that for you. We hope to see you again soon.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Great experience

Great to have this shop in Rushden lakes. Went in to get my wife a birthday gift.
Staff very very helpful, knowledgeable, professional and polite. Brilliant overall experience, and a happy wife.

March 11, 2025
Unprompted review
The Perfume Shop - Rushden Lakes 376 logo

Reply from The Perfume Shop - Rushden Lakes 376

Hello,

Thank you for your kind review! We are thrilled to hear that you had such a positive experience at our shop. We are committed to providing excellent customer service and are delighted that our staff was able to help you find the perfect birthday gift for your wife. We appreciate your feedback and hope to see you again soon.

Kind regards,
Jasmyn

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