I visited the Rushden Lakes branch today and was helped by Emily. She was incredibly patient, kind, friendly, and welcoming. I’m quite a picky customer, but she took the time to show me a wide... See more
Company replied
The Perfume Shop, Unit GS06, Rushden Lakes Shopping Park, NN10 6FH RUSHDEN, GB
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I visited the Rushden Lakes branch today and was helped by Emily. She was incredibly patient, kind, friendly, and welcoming. I’m quite a picky customer, but she took the time to show me a wide... See more
Company replied
Amber is amazing at her job! She has soooo much knowledge and is ever so kind. I’m looking forward to returning and treating myself to her recommendations ☺️ she even gave me generous samples to try o... See more
Company replied
Popped into the store to a warm and friendly greeting. My sister and I browsed for quite some time but didn’t feel rushed in any way. Emily was extremely chatty and helpful. We both left with our purc... See more
Company replied
A massive thank you to Holly. As soon as my friend and I entered the store she immediately made us feel welcome. As I asked for her advice relating to my chosen scent, she didn’t hesitate in supportin... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
The Perfume Shop, Unit GS06, Rushden Lakes Shopping Park, NN10 6FH, RUSHDEN, United Kingdom
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Hi, the assistant in store was helpful and friendly.
He helped order in the aftershave I wanted as a gift.

Reply from The Perfume Shop - Rushden Lakes 376
I feel so welcomed when I walk in the store, the staff are really friendly and helpful, they also have great discounts and the staff are always making sure we get a good deal.

Reply from The Perfume Shop - Rushden Lakes 376
Really approachable, helpful staff really attentive to customers. Stunning store, got what I was looking for & explored new fragrances too! Will return next time ☺️

Reply from The Perfume Shop - Rushden Lakes 376

Reply from The Perfume Shop - Rushden Lakes 376
Had a good collection. Customer care is good. Prices are good. Discounts available

Reply from The Perfume Shop - Rushden Lakes 376
The store staff were excellent and the delivery was first class all round great company.

Reply from The Perfume Shop - Rushden Lakes 376
Stunning and beautiful store, all staff are friendly, welcoming and always smiling. They always go above and beyond to help.

Reply from The Perfume Shop - Rushden Lakes 376
Super friendly and helpful staff, they were very knowledgeable about the range of fragrances and the offers available and what to recommend

Reply from The Perfume Shop - Rushden Lakes 376
Beautiful well presented store, helpful attentive staff and great brand selection!

Reply from The Perfume Shop - Rushden Lakes 376
Hello I just wanted to say what a great member of staff you have at your rushden lakes store, her name was lisa and she was soo friendly and knowledgeable. She really helped me with choosing a perfume that I absolutely adore as I wanted to try something new and treat myself. Thank you lisa you was absolutely right I get so many compliments on my new beautiful scent x

Reply from The Perfume Shop - Rushden Lakes 376
Great to have this shop in Rushden lakes. Went in to get my wife a birthday gift.
Staff very very helpful, knowledgeable, professional and polite. Brilliant overall experience, and a happy wife.

Reply from The Perfume Shop - Rushden Lakes 376
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