The Perfume Shop - Scunthorpe 132 Reviews 

72
TrustScore 5 out of 5

4.8

Unit 25, Southgate Mall, The Foundry Shopping Centre, DN15 6SU SCUNTHORPE, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Purchased the new Moschino Yummy and Gummy fragrances which compliment one another really well when used together surprisingly. Joanna at the store provided me with the advice I needed to make the ri... See more

Company replied

Rated 5 out of 5 stars

Attended today, served by sales assistant called Joanne. Extremely helpful and informative allowing me to make a purchase. Store was very clean with staff actively keeping the store frontage presentab... See more

Company replied

Rated 5 out of 5 stars

It is an absolute pleasure for me to visit this store as the saff are very helpful and friendly. I have been served many times by Beci and she is always happy, helpfull, with excellent costumer servi... See more

Company replied

Rated 3 out of 5 stars

The "in shop" experience was excellent - the staff knew exactly what they were doing and the customer service was excellent. My problem was that I had an email to say my order had arrived at the store... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 25, Southgate Mall, The Foundry Shopping Centre, DN15 6SU, SCUNTHORPE, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

72 reviews

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4.8

All reviews

(72)

35,423 reviews in the last 12 months

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Rated 5 out of 5 stars

Joanna was really helpful today helping…

Joanna was really helpful today helping me choose fragrances

March 12, 2026
Unprompted review
The Perfume Shop - Scunthorpe 132 logo

Reply from The Perfume Shop - Scunthorpe 132

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

5* Customer Service

Myself and my partner visited store today, looking to sample some fragrances. Michelle was very attentive towards myself and the fragrances I use. Michelle allowed me to sample some fragrances and even recommended some that I may like before finally making a purchase. Joanna whom served my partner also supported him with his purchase, even offering to order the fragrance he wanted online to be delivered due to it being out of stock (before the last on being found). Joanna remembered the fragrances that I personally bought and those my partner bought on our last visit which we was both pleasantly surprised and impressed about.

March 11, 2026
Unprompted review
The Perfume Shop - Scunthorpe 132 logo

Reply from The Perfume Shop - Scunthorpe 132

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great deals and Service

Great deals and Joanna really looked after me taking care of mothers day for my wife :)

March 11, 2026
Unprompted review
The Perfume Shop - Scunthorpe 132 logo

Reply from The Perfume Shop - Scunthorpe 132

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

A very pleasant reception and…

A very pleasant reception and diligently friendly marketing/selling skill from the staff personnel (Joanna)

March 7, 2026
Unprompted review
The Perfume Shop - Scunthorpe 132 logo

Reply from The Perfume Shop - Scunthorpe 132

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Message in a bottle

The lady who served us, who I believe to be "Joanna", I found to be very knowledgeable and a pleasure to deal with from the word go. I even purchased another bottle of aftershave she recommended. Some healthy banter too which made a refreshing change. Very happy all round!

March 5, 2026
Unprompted review
The Perfume Shop - Scunthorpe 132 logo

Reply from The Perfume Shop - Scunthorpe 132

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Joanna always gives me amazing service…

Joanna always gives me amazing service wne is very professional xx

March 3, 2026
Unprompted review
The Perfume Shop - Scunthorpe 132 logo

Reply from The Perfume Shop - Scunthorpe 132

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Joanna was absolutely amazing ,

Joanna was absolutely amazing ,
she couldn’t have done any more for me. Nothing was too much trouble.
She is a credit to your team.
I will always use this shop again when I need perfume etc.
Absolutely Fantastic service.

February 23, 2026
Unprompted review
The Perfume Shop - Scunthorpe 132 logo

Reply from The Perfume Shop - Scunthorpe 132

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very good

Very good , I appreciate that you can buy now and pay later
Good communication and delivery quick

February 7, 2026
The Perfume Shop - Scunthorpe 132 logo

Reply from The Perfume Shop - Scunthorpe 132

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent customer service.

My visit to the Scunthorpe store was on a very wet, windy, and cold day. I entered your Scunthorpe store to a beaming welcoming smile from your store assistant who was wrapping a gift for another customer. Your assistant was extremely helpful, knowledgeable of your products and assisted in completing my in store purchases by organising home delivery of an out of stock item too. The shop was well presented, your staff welcoming and friendly, well done Scunthorpe Perfume Shop.

January 22, 2026
The Perfume Shop - Scunthorpe 132 logo

Reply from The Perfume Shop - Scunthorpe 132

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

amazing service

Joanne was very helpful and so was the other lady

February 12, 2026
Unprompted review
The Perfume Shop - Scunthorpe 132 logo

Reply from The Perfume Shop - Scunthorpe 132

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Better shop then bigger shops

The perfume shop is very and cheaper then boot the lady Joanne was very helpful and friendly

February 12, 2026
Unprompted review
The Perfume Shop - Scunthorpe 132 logo

Reply from The Perfume Shop - Scunthorpe 132

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Really helpful store assistant

Really helpful store assistant

January 19, 2026
The Perfume Shop - Scunthorpe 132 logo

Reply from The Perfume Shop - Scunthorpe 132

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

My go to for aftershaves

Always my go to for aftershaves, the team are great, wonderful customer service.

Many thanks to Michelle and the team!

January 30, 2026
Unprompted review
The Perfume Shop - Scunthorpe 132 logo

Reply from The Perfume Shop - Scunthorpe 132

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Joanna was absolutely amazing

Joanna was absolutely amazing
I had a problem getting a product and she couldn’t have done any more for me. Nothing was too much trouble.
She is a credit to your team.
I will always use this shop again when I need perfume etc.
Absolutely Fantastic service.

January 28, 2026
Unprompted review
The Perfume Shop - Scunthorpe 132 logo

Reply from The Perfume Shop - Scunthorpe 132

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Joanna was super helpful

Joanna was super helpful , great service

January 21, 2026
Unprompted review
The Perfume Shop - Scunthorpe 132 logo

Reply from The Perfume Shop - Scunthorpe 132

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Extremely helpful

Nicola was extremely helpful and helped me choose the right product. Definitely will go back to the shop again.

January 19, 2026
Unprompted review
The Perfume Shop - Scunthorpe 132 logo

Reply from The Perfume Shop - Scunthorpe 132

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Perfume shop Scunthorpe

I purchased from the perfume shop in Scunthorpe on the the 16th of January 2026 the service was outstanding and I got all the fragrances I wanted at a great price. Would recommend

January 16, 2026
Unprompted review
The Perfume Shop - Scunthorpe 132 logo

Reply from The Perfume Shop - Scunthorpe 132

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing service by Becky very patient

Amazing service by Becky very patient
With quite demanding costumer and got perfectly what we needed in the end

January 16, 2026
Unprompted review
The Perfume Shop - Scunthorpe 132 logo

Reply from The Perfume Shop - Scunthorpe 132

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very good service

Very good service

December 27, 2025
The Perfume Shop - Scunthorpe 132 logo

Reply from The Perfume Shop - Scunthorpe 132

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The people in the shop were very…

The people in the shop were very helpful. They listened to me and explained everything l wanted to know. Very good service.

November 28, 2025
The Perfume Shop - Scunthorpe 132 logo

Reply from The Perfume Shop - Scunthorpe 132

Hi,

Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.

The Perfume Shop.

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