I don’t often shop perfumes and initially came in looking for a gift. Both Lucinda & Connie proved to be extremely informative and patient without any pushy sales. I was also given space to mull over... See more
Company replied
Location
Switch location7 Mill Lane Arcade, Touchwood, B91 3GS SOLIHULL, GB
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See what reviewers are saying
I was greeted very well Carla and helped picking a perfume… I was told that there was 20% off goods as long as over £60 so looked and found a women’s gift set that was reduced from Xmas and at £50... See more
Company replied
Lucinda served me today and she could not have been more helpful . Showed me lots of different options. Was very patient and accommodating to me . Sabrina gift wrapped it for me and again was lovely,... See more
Company replied
The ladies in Solihull were fab Tiabah & Connie were polite and friendly they both were able to help me even though the ultimate needed wasn’t in store however helped me use that online store to do de... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
7 Mill Lane Arcade, Touchwood, B91 3GS, SOLIHULL, United Kingdom
4.9
Excellent
143 reviews
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Shop purchase and home delivery
Extremely helpful in the shop and ordered the product they didn’t have in store to be delivered to my home which it was. I also received a free gift.
March 1, 2026
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ella gave me perfect service today and…
Ella gave me perfect service today and was very helpful and welcoming !
March 1, 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ryan was so helpful and kind!
Ryan was so helpful and kind!! Helped me pick out the perfect vanilla smelling gift set and was very patient. Will be coming back :)
February 21, 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ryan was wonderful in helping me…
Ryan was wonderful in helping me purchase the new Miss dior perfume, he spent a lot of time with us, didn’t rush us one bit and was absolutely lovely!! Great customer service!
February 21, 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tiabah was at the store with a warm…
Tiabah was at the store with a warm welcome and smile which made my day. She made the whole decision process a lot easier of choosing the correct perfume. Absolutely helpful!
February 18, 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tiabah & Carla were very helpful with…
Tiabah & Carla were very helpful with recommendations and excellent service.
February 2, 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Quick easy transaction as always
Quick easy transaction as always, staff was helpful, good price
January 21, 2026
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Tiahbas service was amazing extremely…
Tiahbas service was amazing extremely helpful and gave me the best advice she went above and beyond, will be coming back, thankyou!
January 27, 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great experience
Great experience with friendly staff that accommodated. Thanks to Nora for all her help.
January 26, 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
ELucinda served me today and she could…
Lucinda served me today and she could not have been more helpful . Showed me lots of different options. Was very patient and accommodating to me . Sabrina gift wrapped it for me and again was lovely, friendly and helpful. She wrapped it absolutely beautiful with personalised ribbon . Won’t hesitate going back to this shop .
January 22, 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Noora and Taibah were great
Noora and Taibah were great. I enjoyed my time at the store and they picked the perfect gift for me.
January 22, 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had a fantastic experience in store…
Had a fantastic experience in store with Tiabah. She was super professional and friendly, and helped me choose the perfect gift for my husband. Would highly recommend this store!
January 19, 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went into the store today and I was…
I went into the store today and I was greeted by such a lovely angle kind lady called Carla. I was I two minds about purchasing anything, but she was so helpful and willing to go the extra mile that I ended up buying a gift set. She was giving advice about smells and met my budget. Lovely lady to speak to and be served by. Thank you Carla, after a long day at work, it definitely was so lovely to be served by you.
January 8, 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you for your 5* review. We appreciate you and thank you for choosing us to shop with.
The Perfume Shop
Amazing service
Amazing service, Ryan acknowledged me as soon as i came in, with a wonderful attitude, I will definitely be shopping here again
January 7, 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your review. It's lovely to hear of your 5* experience and thank you so much for shopping with us.
The Perfume Shop
I was served by Tiabah …she was amazing…
I was served by Tiabah …she was amazing and very helpful
January 3, 2026
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you for your feedback. We appreciate you and thank you for choosing us to shop with.
The Perfume Shop.
Reply from The Perfume Shop - Solihull 293
Hi,
Thank you so much for your feedback and kind words. Have a great new year.
The Perfume Shop.
Excellent service in-store from lovely…
Excellent service in-store from lovely tyber (I hope I spelt it correctly) Great recommendations enough I came back in to get her recommendations and gave me such a great offer 5 stars and the manager was also extremely helpful definitely recommend 🙂
December 30, 2025
Unprompted review
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your feedback. Thank you so much for choosing us to shop with.
Happy New Year.
The Perfume Shop
Always fantastic staff from miss click and collect and you use the store same amount of times which is a lot 👍😀
Always fantastic staff
December 13, 2025
Reply from The Perfume Shop - Solihull 293
Hi,
Thanks for your 5* feedback!
The Perfume Shop
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