Great experience, popped in on the off chance and ended up buying two items, as there was a great promotion on for the aftershave we were looking for. Thanks Anthony for your support and assistance, y... See more
Company replied
Location
Switch locationUnit 14, West Quay Shopping Centre, SO15 1QD Southampton, England, GB
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Anthony greeted with a big smile and friendly approach and let me look first then re approached for support and was great a recommending an alternative option as well my one I wanted to make think.... See more
Company replied
I visited your west quay store today and I received excellent customer service from a chap called Anthony he really went above and beyond to help me and being disabled I struggle with a lot of things... See more
The store didn't have the product I wanted so they arranged for it to be delivered to my home for free. It was quick, easy and at no extra cost.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 14, West Quay Shopping Centre, SO15 1QD, Southampton, England, United Kingdom
4.9
Excellent
188 reviews
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I went on the 8th of March to buy a…
I went on the 8th of March to buy a perfume for my mum and I was helped by a lovely lady called Mia she helped me find something in my budget and was extremely helpful and friendly
March 8, 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
We are so happy to hear that you had a positive experience with our team. It's wonderful to know that Mia was able to help you find the perfect perfume for your mom. We strive to provide excellent customer service and we are thrilled that Mia was able to exceed your expectations.
Kind regards,
Jasmyn
Stopped by at the store in Westquay and…
Stopped by at the store in Westquay and Angelika was really helpful today.
March 5, 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Superb customer service
I visited the Perfume Shop at West Quay last week looking for a new perfume. Emily couldn’t have been more helpful and kind. She was knowledgable about different scents and provided different samples to ensure I found the right one (based upon my taste). She was absolutely fantastic. Thank you Emily.
February 15, 2025
Unprompted review
I’m happy I was ordered online they’re…
I’m happy I was ordered online they’re delivered on time and safely
February 13, 2025
Reply from The Perfume Shop - Southampton West Quay 375
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
Amazing customer services
"I would like to sincerely thank Mariola and Alishia for their wonderful service at the perfume shop in Southampton-Westquay. Both ladies demonstrate great professionalism and attentiveness to customers' needs. It’s truly a pleasure to shop with such exceptional individuals. They definitely deserve praise for providing top-notch service."
February 10, 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Amazing service
I came to the shop today to get present for my nephew and I got amazing surprise galentine presents.Thank you very much Mandy and Brad for excellent service
February 10, 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Mariola in Southampton (West Quay)
Visited your store in West Quay, Southampton, to get a valentines gift for my girlfriend. Mariola helped me straight away and was very attentive. Helped me sign up as a member so I could get discount on the gift I bought. She wrapped my present before I left as well. Very good customer service and she is an asset to the store. Thank you.
February 9, 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
We're thrilled to hear about your positive experience at our West Quay store. It's wonderful to know that Mariola provided such exceptional service, going above and beyond to help you find the perfect Valentine's Day gift for your girlfriend. We appreciate your kind words and will be sure to share your feedback with Mariola.
Kind regards,
Sharain
Had a very warm reception by Mariola at…
Had a very warm reception by Mariola at the Southampton westquay branch. She was professional, friendly and very helpful. I am very pleased with the customer service and my purchase
January 11, 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi there,
Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
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