I was served by Anthony and he was extremely helpful and very knowledgeable. He told me the benefits of having a membership card and I left feeling that I had got a good deal.
Company replied
Location
Switch locationUnit 14, West Quay Shopping Centre, SO15 1QD Southampton, England, GB
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See what reviewers are saying
Went into the perfume store in westquay looking for a new scent, the lady was really helpful and went out of her way to help and recommend a few, one of them i purchased. Later ordered some perfume on... See more
Company replied
Anthony was very friendly and helpful. He gave me time to look around first and then offered support when needed. He was great at recommending alternative options to the one I was considering, whi... See more
Company replied
Was great visiting The perfume shop like always. And thanks to Anthony who provides the best service. So friendly and very co operative. Thank you Anthony for your lovely suggestions.
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 14, West Quay Shopping Centre, SO15 1QD, Southampton, England, United Kingdom
4.9
Excellent
223 reviews
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I have served by Tania and Brad
I have served by Tania and Brad, they are very professional, very good customer service. I am so impressed. Huge thank you to both of them 🤲🤲
January 27, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service by lovely Brad who…
Amazing service by lovely Brad who helped us choose the perfect gift for our son. Gift wrapped beautifully with a personalised ribbon! Thank you Brad, cant wait to visit again
January 20, 2026
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Southampton West Quay 375
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Staff are fantastic
Staff are fantastic! Very knowledgeable and had everything I needed and a lovely little touch at the end offering the personal gift wrap
December 24, 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your feedback. Thank you so much for choosing us to shop with.
Happy New Year.
The Perfume Shop
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your lovely feedback & for choosing us to shop with us.
The Perfume Shop
The customer service is outstanding
The customer service is outstanding, amazing staff who are so friendly. I had to ask for the manager to deliver my compliments in person
December 22, 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your lovely feedback & for choosing us to shop with us.
The Perfume Shop
Brad 5stars
Brad was amazing! He went above and beyond and made our visit to the store a very pleasant and smooth sailing experience during a very very busy Saturday! Told my friends and family if they ever visit the store to go see Brad as he’s your guy. Thank you and Merry Christmas
December 20, 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your lovely feedback & for choosing us to shop with us.
The Perfume Shop
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
My perfume was ordered in Southampton…
My perfume was ordered in Southampton store with an 20% discount and delivered by post quickly but unfortunately we saw the same product much cheaper on line at Amazon. Very very disappointing. Probably buy from Amazon next time.
December 1, 2025
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Not received my order and no updates…
Not received my order and no updates given 6 days from the day of order.
November 24, 2025
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
I am so sorry to hear you have not received your order. Please pop in touch via email at reviews@theperfumeshop.com so we can help locate this issue for you.
Kind regards,
Sharain - The Perfume Shop
Kartę selection,friendly service grom…
Kartę selection,friendly service grom Mrs.Mariola
October 9, 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for lovely response and we are happy you had a 5* experience with us.
The Perfume Shop
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
Hadiza had excellent service 5 start…
Hadiza had excellent service 5 start review
November 21, 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
Ava May was amazing!!
Ava May was amazing!!! So helpful! Would recommend to anyone. Patients of a saint as have a very indecisive teenager.
November 20, 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
The staff were excellent
The staff were excellent. Knowledgeable and approachable. A breath of fresh air compared to other stores I visited yesterday.
You could tell they were truly happy to be there and were a good team. What a difference it makes to a shopping experience.
November 14, 2025
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
Their complaints department are an…
Their complaints department are an absolute joke,
October 31, 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi
We regret that you had a negative experience with our team. We'll look into this to see how we can improve. if you need this discussed with our customer service, please contact at reviews@theperfumeshop.com.
Thank you.
The Perfume Shop
Staff were exceptional
Staff were exceptional, in helping and understanding our requirements, very friendly and clearly they enjoy their working environment. Felt very comfortable in the shopping arena! Very nice to feel welcomed! What's more one of our items required was out os stock and we ordered it, this item arrived the very next day, unbelievable service - thank you
November 4, 2025
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thank you for your feedback we appreciate you!
Sharain - The Perfume Shop
Emily and Brad was so helpful and they…
Emily and Brad was so helpful and they try they best
October 29, 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Wedding Day Perfume!
We came into The Perfume Shop the day before our wedding and were helped by Brandon — he was absolutely lovely! My now husband is super fussy and had no idea what he wanted, but Brandon was so friendly and patient. He gave honest advice, wasn’t pushy at all, and encouraged us to try scents properly on the skin and come back once they’d settled.
Thanks to him, we found our perfect fragrance — Dior Homme — which was just lovely. It’s now our signature wedding scent and will always take us back to that special day. Couldn’t recommend Brandon enough!
October 9, 2025
Unprompted review
Reply from The Perfume Shop - Southampton West Quay 375
Hi,
Thank you for a lovely review, we appreciate you and thank you for shopping with us.
Kind regards,
Sharain - The Perfume Shop
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