I walked in to my local Perfume shop with a fragrance in mind, it wasn’t available in the store but the assistant promptly ordered it for me to be delivered to my house free of charge and I also took... See more
Company replied
Location
Switch location96 High Street, SS1 1JN SOUTHEND, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a beautiful time in the shop today in Southend. I was served by Charlotte and yes she knew exactly what she was doing. Saw me browsing and offered to help, told her not sure what I want and she as... See more
Company replied
I would like to praise Charlotte for her patience and help with finding me a new perfume today and buying a gift, she made me feel like more than just a transaction, greeting me warmly and not rushing... See more
Company replied
You have Amazing Staff at your Southend Shop who are always very helpful. The Perfume I wanted was not available in 100ml so the lady looked on line and ordered it for me. When I collected the Perfu... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
96 High Street, SS1 1JN, SOUTHEND, United Kingdom
4.6
Excellent
55 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Perfume Shop - Southend On-Sea 191
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Terrible
Terrible. Paid for item and for delivery. Item never turned up. Contacted customer service who said they would call me but nothing.
May 10, 2026
Reply from The Perfume Shop - Southend On-Sea 191
Hello Denise,
We are sincerely sorry to hear about your experience and completely understand your disappointment at not receiving your order.
Please rest assured that we are here to help. Having looked into this for you, I can see that a member of our team has been in contact and is currently awaiting your response to the resolution that has been offered.
We appreciate your patience whilst this matter is being resolved and look forward to hearing from you so that we can bring this to a conclusion as quickly as possible.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
I Birthday present walked in to my local Perfume shop…
I walked in to my local Perfume shop with a fragrance in mind, it wasn’t available in the store but the assistant promptly ordered it for me to be delivered to my house free of charge and I also took advantage of the buy one get the second one 1/2 price. Win win for me!
May 3, 2026
Reply from The Perfume Shop - Southend On-Sea 191
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I bought perfume today and the service…
I bought perfume today and the service was excellent from Diane.
April 16, 2026
Unprompted review
Reply from The Perfume Shop - Southend On-Sea 191
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good and patient staff
Good and patient staff. Service was excellent.
April 16, 2026
Unprompted review
Reply from The Perfume Shop - Southend On-Sea 191
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Outstanding customer service and…
Outstanding customer service and friendly environment. Staff are always extremely helpful and accommodating; they never rush you.
Caroline was extremely helpful during my last visit.
April 10, 2026
Unprompted review
Reply from The Perfume Shop - Southend On-Sea 191
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Southend On-Sea 191
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was in the shop last week looking for…
I was in the shop last week looking for a present for my friend and i was helped by a young lady called Charlotte. Very approachable and helpful. Charlotte was very knowledgeable and helped me with the right choice. Would definitely recommend this store and in particular Charlotte.
March 3, 2026
Unprompted review
Reply from The Perfume Shop - Southend On-Sea 191
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Helpful staff
Helpful staff, Charlotte In the southend branch, helped me find the right perfume for a friend. Would recommend, Great prices too
March 3, 2026
Unprompted review
Reply from The Perfume Shop - Southend On-Sea 191
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Easy to use amd faast delivery
February 9, 2026
Reply from The Perfume Shop - Southend On-Sea 191
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Knowledgeable and friendly staff.
Knowledgeable and friendly staff.
Helped me find and order a specific product which I could then collect from the store.
Much appreciated 😊
February 4, 2026
Reply from The Perfume Shop - Southend On-Sea 191
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Southend On-Sea 191
Hello Menzies,
We appreciate your feedback and are glad that you had great service and fast delivery. Look out for our ever changing offers as during certain times we have offers on our delivery costs!
Kind regards,
Jasmyn
The Perfume Shop Customer Services
The perfume shop always delivers the…
The perfume shop always delivers the best quality at the best prices.
November 29, 2025
Reply from The Perfume Shop - Southend On-Sea 191
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Really helpful with selecting a scent…
Really helpful with selecting a scent for a novice and very knowledgeable
December 15, 2025
Unprompted review
Reply from The Perfume Shop - Southend On-Sea 191
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Reply from The Perfume Shop - Southend On-Sea 191
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Big Thank you to Charlotte
Big Thank you to Charlotte sales assistant, excellent service! Was very worried as daughter bought me the wrong Jadore perfume for my birthday which irritated my skin. Charlotte was very understanding and we was allowed to change perfume for the correct Jadore perfume that was ok for my skin
December 10, 2025
Unprompted review
Reply from The Perfume Shop - Southend On-Sea 191
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Thank you Charlotte
I would like to praise Charlotte for her patience and help with finding me a new perfume today and buying a gift, she made me feel like more than just a transaction, greeting me warmly and not rushing me while I was deciding what to purchase. Thank you to Charlotte.
November 25, 2025
Unprompted review
Reply from The Perfume Shop - Southend On-Sea 191
Hi,
Thanks for lovely response and we are happy you had a 5* experience with us.
The Perfume Shop
Reply from The Perfume Shop - Southend On-Sea 191
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
When i came in to the store today…
When i came in to the store today sunday the 2nd of November Katie was so helpful. And gave excellent first impression and so much knowledge about all the fragrance.
Best customer service I have ever had in any store.
Would definitely recommend coming in to the store in Southend.
You won't regret it.
Hats off to katie for being so helpful. Thank you.
November 2, 2025
Unprompted review
Reply from The Perfume Shop - Southend On-Sea 191
Hi,
Thank you for your kind feedback.
Kind regards,
Sharain - The Perfume Shop
Best
Staff name is Katie really helped me out to choose the perfume for the best gift for my friend.. It's was amazing experience..
October 17, 2025
Unprompted review
Reply from The Perfume Shop - Southend On-Sea 191
Thanks for your review!
It's great to hear your positive feedback. We value you.
Kind regards,
Sharain - The Perfume Shop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.