The Perfume Shop - Southend On-Sea 191 Reviews 

57
TrustScore 4.5 out of 5

4.6

96 High Street, SS1 1JN SOUTHEND, GB


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Rated 5 out of 5 stars

Amazing shop in southend on sea down high street. Caroline was amazing at helping and supporting my needs in chosing the correct purfume. Highly recommend

Company replied

Rated 5 out of 5 stars

Had a beautiful time in the shop today in Southend. I was served by Charlotte and yes she knew exactly what she was doing. Saw me browsing and offered to help, told her not sure what I want and she as... See more

Company replied

Rated 5 out of 5 stars

I would like to praise Charlotte for her patience and help with finding me a new perfume today and buying a gift, she made me feel like more than just a transaction, greeting me warmly and not rushing... See more

Company replied

Rated 5 out of 5 stars

I walked in to my local Perfume shop with a fragrance in mind, it wasn’t available in the store but the assistant promptly ordered it for me to be delivered to my house free of charge and I also took... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • 96 High Street, SS1 1JN, SOUTHEND, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

57 reviews

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4.6

All reviews

(57)

36,376 reviews in the last 12 months

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Rated 5 out of 5 stars

Served by Hayley and the team are great

Served by Hayley and the team are great

May 8, 2025
Unprompted review
The Perfume Shop - Southend On-Sea 191 logo

Reply from The Perfume Shop - Southend On-Sea 191

Hi,

Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Lovely service from Emma

Lovely service from Emma

May 8, 2025
Unprompted review
The Perfume Shop - Southend On-Sea 191 logo

Reply from The Perfume Shop - Southend On-Sea 191

Hi,

We appreciate your kind words and are so glad you had a good experience!

The Perfume Shop

Rated 5 out of 5 stars

Thanks Diane for all your help today

Thanks Diane for all your help today! Such an awesome shopping experience. Extremely knowledgeable and friendly and an excellent gift wrapper. Helped me get all my presents!

May 3, 2025
Unprompted review
The Perfume Shop - Southend On-Sea 191 logo

Reply from The Perfume Shop - Southend On-Sea 191

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Absolutely amazing experience

Absolutely amazing experience, Hayley was extremely kind and very knowledgeable, she went out of her way to help especially when the shop closed.

May 3, 2025
Unprompted review
The Perfume Shop - Southend On-Sea 191 logo

Reply from The Perfume Shop - Southend On-Sea 191

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Went into the Southend shop today to…

Went into the Southend shop today to have my perfume bottles refilled. Hayley served me. Herself and the other member of staff was very friendly, informative and professional. Well done ladies!!! I will be back in a couple of months.
Regards Bea

May 2, 2025
Unprompted review
The Perfume Shop - Southend On-Sea 191 logo

Reply from The Perfume Shop - Southend On-Sea 191

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Wonderful helpful

Wonderful helpful

April 30, 2025
Unprompted review
The Perfume Shop - Southend On-Sea 191 logo

Reply from The Perfume Shop - Southend On-Sea 191

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Beautiful service from Southend by Chalotte…

Had a beautiful time in the shop today in Southend. I was served by Charlotte and yes she knew exactly what she was doing. Saw me browsing and offered to help, told her not sure what I want and she asked what type of perfumes I usually like and she found a few according to my description to try out and choose and she was on point 💯. She even convinced me to buy 2 instead of one as originally planned and the complimentary testers given where lovely. I'm gonna go back and buy the real thing because she choose good complimentary testers.

April 28, 2025
Unprompted review
The Perfume Shop - Southend On-Sea 191 logo

Reply from The Perfume Shop - Southend On-Sea 191

Hello,

Thank you for your wonderful review! We are so happy to hear that you had such a positive experience in our Southend shop. We are delighted that you were impressed with the service you received from Charlotte. It sounds like she really went above and beyond to help you find the perfect scents. We are thrilled that you found two perfumes that you loved and that you were happy with the complimentary testers she chose for you. We hope you enjoy your new perfumes and we look forward to welcoming you back to our shop soon.

Many thanks,
Jasmyn

Rated 5 out of 5 stars

I purchased from Southend on Sea high…

I purchased from Southend on Sea high street. Charlotte was brilliant. She helped us to go through various fragrance. Finally we bought 220 worth perfumes. She gave us a great discount too.

April 26, 2025
Unprompted review
The Perfume Shop - Southend On-Sea 191 logo

Reply from The Perfume Shop - Southend On-Sea 191

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Had an amazing experience

Had an amazing experience, special thanks to Katie for assisting us with our best buys and amazing offers!

Do check out the place! :)

April 26, 2025
Unprompted review
The Perfume Shop - Southend On-Sea 191 logo

Reply from The Perfume Shop - Southend On-Sea 191

Hello,

Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

I always ask for Charlotte!

The experience in the perfume shop far exceeds everyone else. I specifically ask for Charlotte, she’s personable and professional, remembers me every time I go in, she even remembers exactly what I like and always smashing suggestions based on my likes.
Charlotte is my go to person for perfume. If you want the best experience and knowledge, go and ask for her.

April 18, 2025
Unprompted review
The Perfume Shop - Southend On-Sea 191 logo

Reply from The Perfume Shop - Southend On-Sea 191

Hi,

Thank you so much for your kind words! We're thrilled to hear you had a great experience.

Stay fabulous and keep spritzing joy!

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Hailey was so helpful and friendly

Hailey was so helpful and friendly! Very good customer service. Made spending too easy

April 16, 2025
Unprompted review
The Perfume Shop - Southend On-Sea 191 logo

Reply from The Perfume Shop - Southend On-Sea 191

Hello,

Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Warm regards,
Jasmyn

Rated 5 out of 5 stars

The lady that served me Emma was…

I went to the Southend store and the lady that served me Emma was extremely helpful. Although the shop was super busy she still took the time to go through the aftershaves I was debating to buy for my Dad. It was two days before Christmas and I needed help deciding. Thanks again for your help

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Perfume and advice

I went to the Southend branch for the second time today got greeted with a smile I got served by the same young lady who’s name was Charlotte just wanted to say thank you so much for your service you really are a credit to this company I will definitely be coming back and wouldn’t hesitate to recommend this shop to anyone looking for perfumes and good advice many thanks Steve 🙂

December 24, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you Caroline in the Southend…

Thank you Caroline in the Southend Perfume Shop. Didn’t know what to buy my friend for Christmas, you came up to me, friendly, helpful and excellent customer service. Thank you again and well done. Keep up the good work!0)

December 12, 2024
Unprompted review

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