The Perfume Shop - Stirling 122 Reviews 

57
TrustScore 5 out of 5

4.8

Kiosk Unit 3b Ochil View Mall, The Thistle Marches Centre, Goosecroft Road, FK8 2EA STIRLING, GB


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Rated 5 out of 5 stars

Visited the Stirling store today .The two ladies who were working at approx 130pm were so helpful and friendly . Going to stock room especially to find a sample for me to try .Nothing was too much tro... See more

Company replied

Rated 5 out of 5 stars

I asked Elaine at the shop for a coconut vanilla perfume, she found me exactly what I was looking for alien goddess… smells like heaven. She was so friendly and super helpful, great customer service

Company replied

Rated 4 out of 5 stars

I found it easy to decide what perfume I wanted to buy for my friend birthday. There’s plenty of selection to choose.

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Kiosk Unit 3b Ochil View Mall, The Thistle Marches Centre, Goosecroft Road, FK8 2EA, STIRLING, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

57 reviews

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4.8

All reviews

(57)

34,211 reviews in the last 12 months

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Rated 5 out of 5 stars

What a fantastic experience I have just…

What a fantastic experience I have just had here! I had no idea what I was looking for, and Elaine saved the day. She helped me pick out the most amazing scent with the best deal. She offered gift wrapping for an extra £1.99 and that included a personalised ribbon. I’m so impressed, will be recommending this store to everyone!

July 23, 2025
Unprompted review
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hi,

Thank you for your positive review. We value and appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Fantastic recommendation from Elaine

Fantastic recommendation from Elaine, very friendly and helpful - thank you!

July 22, 2025
Unprompted review
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hi,

Thanks for your review! We appreciate you and thank you so much for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

I was in Stirling so I popped in and…

I was in Stirling so I popped in and ordered Prada the young girl and the gentleman was really helpful and present we had a laugh that was Tuesday my perfume was delivered on Friday so that was quick well wrapped and in a box love it😁💕

July 8, 2025
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hi,

I am so pleased to hear you are happy with your recent experience. Thank you!

The Perfume Shop

Rated 5 out of 5 stars

Amazing customer service. Xxxxx

Amazing customer service from Elaine (manager) as allways. Love coming to her shop. Allways goes above and beyond. Much love from Diane xxxxx

June 13, 2025
Unprompted review
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hi,

Thank you so much for your 5* review! We appreciate you.

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

Carol in Stirling was brilliant!

Carol in Stirling was outstanding, She was so helpful with me picking the right aftershave for my boyfriend.

May 24, 2025
Unprompted review
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Rated 5 out of 5 stars

Carol was excellent …Very Helpful

Carol was excellent …Very Helpful

May 2, 2025
Unprompted review
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Lauren in Stirling branch was awesome

Lauren in Stirling branch was awesome. Super helpful

April 25, 2025
Unprompted review
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hello,

Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Friendly and helpful staff

I was in the Stirling store today and was served by Carole, she was extremely helpful, friendly and efficient, she took time to let me try new perfumes and introduced me to a few new perfumes. Thanks again, keep up the good work.

April 24, 2025
Unprompted review
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Very happy from start to finish

Very happy from start to finish

April 5, 2025
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hello,

Thank you so much for your lovely 5* review! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Very helpful staff in store

Very helpful staff in store, and enabled me to get the correct variant of perfume I desired to get as a gift for my partner.

March 18, 2025
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hello,

Thank you for your kind words! We're delighted to hear you had a positive experience and appreciate your recognition of our staff member's helpfulness. We strive to provide excellent customer service and are glad you enjoyed the experience.

Best wishes,
Jasmyn

Rated 5 out of 5 stars

Happy to help to the max

Went to purchase a fragrance that was not available in store, staff sourced it online, applied discount code, got it sent to my home address and also sorted an issue with my rewards card. Such a positive experience

March 12, 2025
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Hello,

Thank you for your kind review! We're thrilled to hear about your positive experience. We appreciate you highlighting our staff's dedication to sourcing the fragrance you were looking for and their helpfulness in resolving your rewards card issue. We strive to provide excellent customer service and are delighted that you had a positive experience with us.

Many thanks,
Jasmyn

Rated 4 out of 5 stars

I found it easy to decide what perfume…

I found it easy to decide what perfume I wanted to buy for my friend birthday.
There’s plenty of selection to choose.

February 19, 2025
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Thank you for your kind words! We're thrilled to hear you had a positive experience browsing our selection. We appreciate you taking the time to share your feedback.

Kind regards,
Sharain

Rated 5 out of 5 stars

The most amazing ladies always go above…

The most amazing ladies always go above & beyond excellent service always come here for all my perfume & aftershave thankyou all 💖

February 4, 2025
The Perfume Shop - Stirling 122 logo

Reply from The Perfume Shop - Stirling 122

Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.

Best regards,
Sharain

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