I had such a lovely experience thanks to Andrea! She provided fantastic customer service and was so friendly, helpful, and attentive. The gift wrapping was beautifully done and added such a special to... See more
Company replied
Location
Switch location141 New Street, Telford Shopping Centre, TF3 4BP TELFORD, GB
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See what reviewers are saying
Had a wonderful experience at the perfume shop thanks to Hardeep and Jude. They were both incredibly friendly, helpful and professional, and made the whole experience enjoyable from start to finish.... See more
Company replied
I was able to buy the perfume I wanted but I found the staff member who serves me to be rather disinterested. I had a look at a gift box that was on special offer but when I put it down she sighed at... See more
Company replied
Me & My partner both went to the Perfume Shop today in Telford as we wanted to test some new perfume scents as we had gotten used to our usual scents, so wanted to try something new. Andrea went above... See more
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
141 New Street, Telford Shopping Centre, TF3 4BP, TELFORD, United Kingdom
4.8
Excellent
83 reviews
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I have visited the store in Telford and…
I have visited the store in Telford and Hardeep was excellent in the customer service, she knows how to sell a product and convince me of buying the perfume I have never used and I actually like the perfume.
October 18, 2026
Unprompted review
Reply from The Perfume Shop - Telford 65
Hello,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Emma was very helpful with my choice of…
Emma was very helpful with my choice of aftershaves
Thank you very much
October 17, 2026
Unprompted review
Reply from The Perfume Shop - Telford 65
Hi Alan,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Amazing experience
Amazing experience. Customer service is 11/10. Very attentive. Thank you so much Kayla! (Telford town centre)
October 16, 2026
Unprompted review
Reply from The Perfume Shop - Telford 65
Hi,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Amazing service form Hardeep and Jude
Had a wonderful experience at the perfume shop thanks to Hardeep and Jude. They were both incredibly friendly, helpful and professional, and made the whole experience enjoyable from start to finish. Their knowledge of the perfumes and their genuine customer service really stood out.
Thank you, Hardeep and Jude, for making me feel so welcome and helping me choose the perfect fragrance. Excellent service — highly recommended! 👏😊
September 25, 2026
Unprompted review
Reply from The Perfume Shop - Telford 65
Hello Sandeep,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Been there couple of times and the…
Been there couple of times and the services is amazing staff are really nice . Had Hardeep to assist me to choose my perfume and she was absolutely lovely always got what I’m looking for.
September 21, 2026
Unprompted review
Reply from The Perfume Shop - Telford 65
Hello Margaret,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I had such a lovely experience thanks…
I had such a lovely experience thanks to Andrea! She provided fantastic customer service and was so friendly, helpful, and attentive. The gift wrapping was beautifully done and added such a special touch. Andrea really went above and beyond to make everything perfect. Thank you so much Andrea! ❤️
September 19, 2026
Unprompted review
Reply from The Perfume Shop - Telford 65
Hi Tara,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
The staff at the shop I visit are lovely
The staff at the shop I visit are so helpful and friendly. The shop is bright, clean and well set out. They helped me do a delivery of a birthday present sent direct to the recipient from the shop.
September 6, 2026
Reply from The Perfume Shop - Telford 65
Hi,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Telford 65
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Andrea was exceptionally helpful today…
Andrea was exceptionally helpful today helping me choose my wedding perfume and husband to be aftershave. I was feeling very overwhelmed and she really helped! Thank you!
August 8, 2026
Unprompted review
Reply from The Perfume Shop - Telford 65
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Today I received a great service from…
Today I received a great service from Mr Scott he was soo friendly great customer service, I recommend him if you ever unsure about your perfume selection
August 6, 2026
Unprompted review
Reply from The Perfume Shop - Telford 65
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Thank you Andrea!! 🫶
Came into the store to buy a nice EDT on a budget for my husbands birthday. Andrea helped me choose and packaged it up so lovely! She has such a happy vibe and is so chatty & friendly. I promised her I’d leave a nice review so here I am. Will definitely be back xx
August 4, 2026
Unprompted review
Reply from The Perfume Shop - Telford 65
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Andrea was very helpful and very…
Andrea was very helpful and very friendly and lovley to talk to
August 1, 2026
Unprompted review
Reply from The Perfume Shop - Telford 65
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Sarah was extremely patient and helped…
Sarah was extremely patient and helped me find the best perfume. Andrea was very friendly and wrapped my presents beautifully, thank you both! This is at the Telford store
July 26, 2026
Unprompted review
Reply from The Perfume Shop - Telford 65
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great service, lovely staff
Andrea was amazing at the Telford perfume shop, she was so helpful picking out a perfume for my mum in law’s birthday and so friendly. Thank you for a great experience!!
July 15, 2026
Unprompted review
Reply from The Perfume Shop - Telford 65
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Telford 65
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service
Great service, friendly and very helpful
Served by Sarah at Telford store
July 11, 2026
Unprompted review
Reply from The Perfume Shop - Telford 65
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Hardeep was very helpful with choice of…
Hardeep was very helpful with choice of perfume
July 11, 2026
Unprompted review
Reply from The Perfume Shop - Telford 65
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Andrea at the Telford store
Andrea at the Telford store was absolutely fantastic sorting out a gift for my husbands 30th birthday. Thank you so much for your help you are amazing!!
July 1, 2026
Unprompted review
Reply from The Perfume Shop - Telford 65
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Telford 65
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jude is very friendly and…
Jude is very friendly and knowledgeable. Thanks lovely 😘
June 13, 2026
Unprompted review
Reply from The Perfume Shop - Telford 65
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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