Popped in to the shop on a trip down from Orkney. Chatted with Abi, she was very friendly and interested in showing me the offers and what new stock was in. Was simply looking around and said id retur... See more
Company replied
K5 The Atrium, Union Square Shopping Centre, Guild Square, AB11 5PS ABERDEEN, GB
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Popped in to the shop on a trip down from Orkney. Chatted with Abi, she was very friendly and interested in showing me the offers and what new stock was in. Was simply looking around and said id retur... See more
Company replied
Viktorija is very nice and patience girl she was helping me too much and she didn’t get angry or irritating when i was taking my time to make choice . She is very friendly also i was feeling comfortab... See more
Company replied
Thank you, Ro, for helping us find the perfect fragrance for my son. You made him feel genuinely important and took the time to listen to him. Your friendly service made the whole experience very enjo... See more
Company replied
Went to self gift myself and was assisted by jamie who was very sweet and was patient till I got what I’m looking for.
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
K5 The Atrium, Union Square Shopping Centre, Guild Square, AB11 5PS, ABERDEEN, United Kingdom
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Bought a bottle of perfume. Was served by Ro couldn’t have been anymore helpful 10/10 customer service

Reply from The Perfume Shop - Union Square Aberdeen 340

Reply from The Perfume Shop - Union Square Aberdeen 340
Aimee was excellent and understood what I was looking for. Came for 1 perfume but ended up buying 4. Super customer service and understanding of client needs. Thank you Aimee

Reply from The Perfume Shop - Union Square Aberdeen 340
Victoria was amazing today thank you much appreciated

Reply from The Perfume Shop - Union Square Aberdeen 340
Victoria was very helpful in store & helped me get just what I needed.

Reply from The Perfume Shop - Union Square Aberdeen 340
Vicky was very helpful and friendly, very professional when it came to choosing my missis a perfume. If you need professional advice about fragrances and somewhere to buy them this is the place

Reply from The Perfume Shop - Union Square Aberdeen 340
Milo was absolutely amazing very helpful
Excellent customer service went above and beyond
Thank you

Reply from The Perfume Shop - Union Square Aberdeen 340
Victoria was super fun and friendly and helped me find the perfect aftershave. Highly recommend! 😀

Reply from The Perfume Shop - Union Square Aberdeen 340

Reply from The Perfume Shop - Union Square Aberdeen 340
Excellent customer service provided by Lauren. Answered all questions without fuss

Reply from The Perfume Shop - Union Square Aberdeen 340
Came in for a quick look for a new Chanel aftershave. Sadia was extremely helpful with showing different varieties of aftershaves. Great customer service

Reply from The Perfume Shop - Union Square Aberdeen 340

Reply from The Perfume Shop - Union Square Aberdeen 340
Fantastic friendly service from the brilliant team of Lauren and Ro!

Reply from The Perfume Shop - Union Square Aberdeen 340
Great experience, and great customer service by Sadia

Reply from The Perfume Shop - Union Square Aberdeen 340
It was an amazing customer service , I would definitely recommend for myself , but I won’t even tell people because i wanted for myself
Thank you RO and Kayle

Reply from The Perfume Shop - Union Square Aberdeen 340
Good customer service from Maria and Salia.

Reply from The Perfume Shop - Union Square Aberdeen 340
Sadia gave me the best advice and made me get the best gift for my daughter. I’ll come back again because of her.

Reply from The Perfume Shop - Union Square Aberdeen 340

Reply from The Perfume Shop - Union Square Aberdeen 340

Reply from The Perfume Shop - Union Square Aberdeen 340
Sadia is the best seller in shop, I felt special due to her kind and professional help.

Reply from The Perfume Shop - Union Square Aberdeen 340
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