The Perfume Shop - Union Square Aberdeen 340 Reviews 

210
TrustScore 5 out of 5

4.9

K5 The Atrium, Union Square Shopping Centre, Guild Square, AB11 5PS ABERDEEN, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Popped in to the shop on a trip down from Orkney. Chatted with Abi, she was very friendly and interested in showing me the offers and what new stock was in. Was simply looking around and said id retur... See more

Company replied

Rated 5 out of 5 stars

Viktorija is very nice and patience girl she was helping me too much and she didn’t get angry or irritating when i was taking my time to make choice . She is very friendly also i was feeling comfortab... See more

Company replied

Rated 5 out of 5 stars

Thank you, Ro, for helping us find the perfect fragrance for my son. You made him feel genuinely important and took the time to listen to him. Your friendly service made the whole experience very enjo... See more

Company replied

Rated 4 out of 5 stars

Went to self gift myself and was assisted by jamie who was very sweet and was patient till I got what I’m looking for.

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • K5 The Atrium, Union Square Shopping Centre, Guild Square, AB11 5PS, ABERDEEN, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

210 reviews

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4.9

All reviews

(210)

35,106 reviews in the last 12 months

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Rated 5 out of 5 stars

Great staff

Great staff

May 23, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Aimee was excellent and understood what…

Aimee was excellent and understood what I was looking for. Came for 1 perfume but ended up buying 4. Super customer service and understanding of client needs. Thank you Aimee

May 21, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Victoria was amazing today thank you…

Victoria was amazing today thank you much appreciated

May 21, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Victoria was very helpful in store &…

Victoria was very helpful in store & helped me get just what I needed.

May 19, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Vicky was very helpful and friendly

Vicky was very helpful and friendly, very professional when it came to choosing my missis a perfume. If you need professional advice about fragrances and somewhere to buy them this is the place

May 18, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Milo was absolutely amazing very…

Milo was absolutely amazing very helpful
Excellent customer service went above and beyond
Thank you

May 13, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Victoria was super fun and friendly and…

Victoria was super fun and friendly and helped me find the perfect aftershave. Highly recommend! 😀

May 11, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Good service

Good service

May 11, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent customer service provided by…

Excellent customer service provided by Lauren. Answered all questions without fuss

May 9, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great customer service

Came in for a quick look for a new Chanel aftershave. Sadia was extremely helpful with showing different varieties of aftershaves. Great customer service

May 8, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

birthday gift

great service

May 8, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Fantastic service from Lauren and Ro!

Fantastic friendly service from the brilliant team of Lauren and Ro!

April 23, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great experience

Great experience, and great customer service by Sadia

April 20, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

It was an amazing customer service

It was an amazing customer service , I would definitely recommend for myself , but I won’t even tell people because i wanted for myself
Thank you RO and Kayle

April 18, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 4 out of 5 stars

Good customer service from Maria and…

Good customer service from Maria and Salia.

April 16, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your thoughtful 4⭐review! We're so glad to hear you had a positive experience and truly appreciate you taking the time to share your feedback. Your support means a lot and we look forward to welcoming you back again soon!

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Sadia gave me the best advice and made…

Sadia gave me the best advice and made me get the best gift for my daughter. I’ll come back again because of her.

April 4, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Skye was very friendly and helpful

Lovely environment

March 29, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Lovey service today from Safa

March 28, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Sadia is the best seller in shop

Sadia is the best seller in shop, I felt special due to her kind and professional help.

March 28, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

What a find!

Great service from Skye. I wanted a more 'oily' aftershave than the more alcohol variety.

I was trying to explain a Dior aftershave that I hadn't been able to buy for nearly 25 years. She pointed to the Dior display and said "It isn't that one is it?" And there it was, after all this time, sat at the bottom of the Dior display! Pricy but worth it.

March 27, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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