Popped in to the shop on a trip down from Orkney. Chatted with Abi, she was very friendly and interested in showing me the offers and what new stock was in. Was simply looking around and said id retur... See more
Company replied
K5 The Atrium, Union Square Shopping Centre, Guild Square, AB11 5PS ABERDEEN, GB
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Popped in to the shop on a trip down from Orkney. Chatted with Abi, she was very friendly and interested in showing me the offers and what new stock was in. Was simply looking around and said id retur... See more
Company replied
Viktorija is very nice and patience girl she was helping me too much and she didn’t get angry or irritating when i was taking my time to make choice . She is very friendly also i was feeling comfortab... See more
Company replied
Thank you, Ro, for helping us find the perfect fragrance for my son. You made him feel genuinely important and took the time to listen to him. Your friendly service made the whole experience very enjo... See more
Company replied
Went to self gift myself and was assisted by jamie who was very sweet and was patient till I got what I’m looking for.
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
K5 The Atrium, Union Square Shopping Centre, Guild Square, AB11 5PS, ABERDEEN, United Kingdom
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Great service from Skye. I wanted a more 'oily' aftershave than the more alcohol variety.
I was trying to explain a Dior aftershave that I hadn't been able to buy for nearly 25 years. She pointed to the Dior display and said "It isn't that one is it?" And there it was, after all this time, sat at the bottom of the Dior display! Pricy but worth it.

Reply from The Perfume Shop - Union Square Aberdeen 340
Abi and Mariia were so helpful and kind.

Reply from The Perfume Shop - Union Square Aberdeen 340
Abi and Mariia are exceptional customer service team. They offered quintessential service to myself and a friend during a short visit to the store. Very impressive and excellent.

Reply from The Perfume Shop - Union Square Aberdeen 340

Reply from The Perfume Shop - Union Square Aberdeen 340
Fab customer service from Viktorija and Ro at union square today ! Even done at a gift wrap 🩷 x

Reply from The Perfume Shop - Union Square Aberdeen 340
Great staff, very lovely and so helpful.
Thank you Lauren, Ro at Aberdeen Branch were fabulous

Reply from The Perfume Shop - Union Square Aberdeen 340
I was served by Lauren, she was very polite, knowledgeable and provided great friendly customer service, Lauren was very helpful and was willing to help with any query I had,

Reply from The Perfume Shop - Union Square Aberdeen 340
I had an amazing experience with Lauren today she was so welcoming and kind in union square

Reply from The Perfume Shop - Union Square Aberdeen 340
I was served by Lauren.
She was very respectful and willing to help without hassles.

Reply from The Perfume Shop - Union Square Aberdeen 340
Saffa was very helpful in picking out the perfume I wanted and helped out with wrapping up the perfume. Was very satisfied with the service.

Reply from The Perfume Shop - Union Square Aberdeen 340

Reply from The Perfume Shop - Union Square Aberdeen 340
Super excited and satisfied with the service received today at The Perfume Shop, Union Square. Lauren and Nilo have excellent customer service skills. With both here, the company have great hands to deliver the expected results. I'll recommend the shop any time, any day.......Sam

Reply from The Perfume Shop - Union Square Aberdeen 340
Went in to buy a birthday present for my dad, Lauren and Ro were very helpful when picking scents.

Reply from The Perfume Shop - Union Square Aberdeen 340
When asking staff about a perfume fragrance, both members were very helpful in giving their opinion. My server Viktorija was incredibly helpful, going out of her way to find a gift set at a lower price giving me a steal of a deal. She was amazing friendly and very polite :)

Reply from The Perfume Shop - Union Square Aberdeen 340
Was in this morning and served by Viktorija, she was absolutely amazing. Quick and professional! Well done

Reply from The Perfume Shop - Union Square Aberdeen 340
Lauren, she was an excellent sales representative very soft spoken and good sense of humor.💋💋💋

Reply from The Perfume Shop - Union Square Aberdeen 340

Reply from The Perfume Shop - Union Square Aberdeen 340

Reply from The Perfume Shop - Union Square Aberdeen 340
Lauren was so helpful and knowledgeable helped me find the perfect gift for my boyfriend

Reply from The Perfume Shop - Union Square Aberdeen 340

Reply from The Perfume Shop - Union Square Aberdeen 340
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