The Perfume Shop - Union Square Aberdeen 340 Reviews 

211
TrustScore 5 out of 5

4.9

K5 The Atrium, Union Square Shopping Centre, Guild Square, AB11 5PS ABERDEEN, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Popped in to the shop on a trip down from Orkney. Chatted with Abi, she was very friendly and interested in showing me the offers and what new stock was in. Was simply looking around and said id retur... See more

Company replied

Rated 5 out of 5 stars

Viktorija is very nice and patience girl she was helping me too much and she didn’t get angry or irritating when i was taking my time to make choice . She is very friendly also i was feeling comfortab... See more

Company replied

Rated 5 out of 5 stars

Thank you, Ro, for helping us find the perfect fragrance for my son. You made him feel genuinely important and took the time to listen to him. Your friendly service made the whole experience very enjo... See more

Company replied

Rated 4 out of 5 stars

Went to self gift myself and was assisted by jamie who was very sweet and was patient till I got what I’m looking for.

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • K5 The Atrium, Union Square Shopping Centre, Guild Square, AB11 5PS, ABERDEEN, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

211 reviews

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4.9

All reviews

(211)

35,330 reviews in the last 12 months

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Rated 5 out of 5 stars

Lauren & Saffa were brilliant

Lauren & Saffa were brilliant, can't fault the experience ❤️🐸 Lil' sick me got to sort the V-day present effortlessly.

February 14, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Abi and Mariia were so nice and…

Abi and Mariia were so nice and helpful!! Helping me pick the right perfume!

February 7, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Maria and Nilo very nice staff and…

Maria and Nilo very nice staff and lovely xxx ❤️❤️

February 5, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amy and Lauren have been such lovely…

Amy and Lauren have been such lovely help. Wonderful customer experience, would recommend purchasing here again ❤️❤️

February 3, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Maria and Saffa were lovely with great…

Maria and Saffa were lovely with great customer service. Good marketers.

February 1, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Really good service from Sadia at the…

Really good service from Sadia at the Union Square Aberdeen's store

January 29, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Nilo helped me pick out a great perfume…

Nilo helped me pick out a great perfume for a gift, went in clueless and came out with everything I wanted! Thank you!

January 28, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Nilo and Ro gave a great service and…

Nilo and Ro gave a great service and helped me get a great deal on my purchase. Would definitely recommend the perfume shop because of these two

January 26, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing service

Amazing service! From Aimee and Saffa.

January 24, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 1 out of 5 stars

I found the staff rude

Delivery to the shop was quick but when I went to collect it and had forgotten my id I found the staff rude. I actually at one point said cancel the order then. It was a 60 mile round trip to collect the perfume.Won’t shop The Perfume Shop in Union Square Aberdeen again. Your staff need training in how to treat your customers.

January 22, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello Jackie,

We’re really sorry to hear about your experience, this is certainly not the standard of service we aim to provide and we completely understand how frustrating this must have been, especially after such a long trip.

Please be assured that we will raise this with our area managers so we can review and improve staff training. We’re always here to listen and learn from feedback like yours to make sure every customer feels welcomed and respected.

Thank you for bringing this to our attention.

Warm regards,
Jasmyn

Rated 5 out of 5 stars

Such a lovely lady Ro is and so helpful…

Such a lovely lady Ro is and so helpful xx

January 21, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent service.

Excellent service.

Nilo is so lovely. She really worked on us well.

January 20, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Good experience

Good experience. Thanks to Abi.

January 18, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Fab experience

Fab experience, Ro was brilliant at helping us find what we wanted

January 15, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Ro was very helpful and a lovely person

Ro was very helpful and a lovely person

January 11, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Abi was very informative and helpful

Abi was very informative and helpful

January 7, 2026
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hi,

Thanks for your review. It's lovely to hear of your 5* experience and thank you so much for shopping with us.

The Perfume Shop

Rated 5 out of 5 stars

My experience went well as always and…

My experience went well as always and Maria provided really good service :)

December 30, 2025
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hi,

Thanks for your feedback. It's great to hear of your 5* experience, have a lovely New Year.

The Perfume Shop

Rated 5 out of 5 stars

The Service was excellent!

The Service was excellent! Nilo and Abi were very helpful in us finding the right scent for My dad’s gift. Especially when wrapping the gift Abi was very warm and engaging!
Would recomend for finding the right perfume as a gift!

December 17, 2025
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

HI,

Thank you for your lovely feedback. It's great to hear of your 5* experience with us.

Thank you.
The Perfume Shop

Rated 5 out of 5 stars

Very nice experience!

Very nice experience!! The girls have been very helpful. Thank you Nilo and Abi!! We will come back for sure.

December 17, 2025
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hi,

Thanks for your 5* feedback!

The Perfume Shop

Rated 5 out of 5 stars

Excellent service

Excellent service, specific perfume required was not in stock in the shop, Skye went out of her way to track down the items which were fortunately available in another branch nearby. Skye arranged for the items to be put on hold for me until I could collect them, as they were the last two in town it saved me a lot of hassle. Friendly, efficient service, certainly encourages revisiting the shop.

December 17, 2025
Unprompted review
The Perfume Shop - Union Square Aberdeen 340 logo

Reply from The Perfume Shop - Union Square Aberdeen 340

Hi,

Thanks for your 5* feedback!

The Perfume Shop

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