Thank you to Scarlett. She did an amazing job in helping me pick a perfume, turn it into a gift set with chocolates and personalised ribbon. All whilst sticking to my budget and helping me get a reall... See more
Location
Switch locationUnit 211, The Chimes Shopping Centre, UB8 1LA UXBRIDGE, GB
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See what reviewers are saying
Aisha was super helpful and lovely! I came in wanting a smaller perfume to take travelling and I didn’t even realise the travel size bottles were an option! Really good customer service thank you!
We were very happy with our experience in shop. We had Ema helping us and she was very great and lovely in assisting us with what we needed. She picked out the very best perfumes in the very best pric... See more
Company replied
i had a great experience with ema today, she was super helpful and very polite with her service buying a perfume for my sister’s birthday ! probably the greatest customer service i’ve had in a long ti... See more
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 211, The Chimes Shopping Centre, UB8 1LA, UXBRIDGE, United Kingdom
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The experience on this shop is great…
The experience on this shop is great always free gift thank you very much and Ema is very nice and helpful thank you

Reply from The Perfume Shop - Uxbridge 83
Quick but professional service
Quick but professional service, Ema made it easy!!!🙂🙂

Reply from The Perfume Shop - Uxbridge 83
Excellent customer service by Ema
Excellent customer service by Ema
Good offers too

Reply from The Perfume Shop - Uxbridge 83
We <3 Ema
Ema is so lovely, kind and helpful.
10/10 service.
Will be back :)

Reply from The Perfume Shop - Uxbridge 83
I went there to buy a gift for a…
I went there to buy a gift for a friend. Amber assisted me. Super kind and helpful. She patiently let me try many fragrances until I decided which one I wanted. Thank you Amber!

Reply from The Perfume Shop - Uxbridge 83
I loved coming inside today and I’m happy with my purchase
I loved coming inside today, i went to the Uxbridge perfume shop and I was very confused which perfume to get however tila helped me decide and was very patient, she gave me good suggestions, she is amazing.

Reply from The Perfume Shop - Uxbridge 83
Great customer service by Tina!

Reply from The Perfume Shop - Uxbridge 83
5 Star Service by Paula
Great Service by Paula, kind, helpful and great customer service. Thank you for your help today and directing me to the cute little gift sets!

Reply from The Perfume Shop - Uxbridge 83
Paula was extremely friendly
Paula was extremely friendly. Kept me laughing the whole time. I really enjoyed my experience. 10/10

Reply from The Perfume Shop - Uxbridge 83
Had a very good experience lovely…
Had a very good experience lovely service

Reply from The Perfume Shop - Uxbridge 83

Reply from The Perfume Shop - Uxbridge 83
Had a good experience
Had a good experience, Ema was great. Gave me plenty of samples and good complimentary gifts. She deserves all the overtime she’s asking for!

Reply from The Perfume Shop - Uxbridge 83
Amber was very helpful with helping me…
Amber was very helpful with helping me find the perfect perfume for my partner and also was very patient

Reply from The Perfume Shop - Uxbridge 83
Excellent experience
Paula was amazing! She was very helpful and had a range of recommendation for me. The gift wrap was lovely too!

Reply from The Perfume Shop - Uxbridge 83
Paula was very nice and helpful
Paula was very nice and helpful, she helped me with two perfumes, she understood what I wanted and helped me with it. The service was amazing.

Reply from The Perfume Shop - Uxbridge 83
This shop is outstanding
This shop is outstanding, and the experience is made even better by the lovely and helpful seller, Ema.

Reply from The Perfume Shop - Uxbridge 83
I’m very happy with Madalina
I’m very happy with Madalina , she’s was very nice and helpful

Reply from The Perfume Shop - Uxbridge 83
Very nice,very friendly and helpfull in…
Very nice,very friendly and helpfull in everything in special Ema is goldest gold always with good dispozition and able to help straight away.

Reply from The Perfume Shop - Uxbridge 83
Thank you very much for your service Mehak
Thank you very much for your service, a lovely service specially Mehak she is very kind and supportive thank you!

Reply from The Perfume Shop - Uxbridge 83
Amazing Service Ema
Ema is very warm and patient. She took the time to test some of the fragrances with me. Very polite. Will definitely visit again.

Reply from The Perfume Shop - Uxbridge 83
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