The Perfume Shop - Uxbridge 83 Reviews 

256
TrustScore 5 out of 5

4.9

Unit 211, The Chimes Shopping Centre, UB8 1LA UXBRIDGE, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Thank you to Scarlett. She did an amazing job in helping me pick a perfume, turn it into a gift set with chocolates and personalised ribbon. All whilst sticking to my budget and helping me get a reall... See more

Rated 5 out of 5 stars

We were very happy with our experience in shop. We had Ema helping us and she was very great and lovely in assisting us with what we needed. She picked out the very best perfumes in the very best pric... See more

Company replied

Rated 5 out of 5 stars

We went to perfume shop to shop for my friends and i met with staff lady named Ayesha she was very calm and she explained everything with patience and respect. Made us very comfortable and it was a gr... See more

Company replied

Rated 5 out of 5 stars

Always good deals available for members. Most of the time they will beat competition offer but most importantly they have good knowledge and always advise on point

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 211, The Chimes Shopping Centre, UB8 1LA, UXBRIDGE, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

256 reviews

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4.9

All reviews

(256)

33,664 reviews in the last 12 months

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Rated 5 out of 5 stars

The best service and experience

The best service and experience from Ema. Recommend to all

May 17, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank your for your 5* review, we appreciate you!

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

Ema was excellent...

Ema was excellent...

May 17, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank your for your 5* review, we appreciate you!

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

Nice customer service

Nice customer service. Specially thanks to Ema for nice Wrapping and helping in choosing nice perfumes.

May 17, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Thank you for your positive review!

The Perfume Shop.

Rated 5 out of 5 stars

Brilliant service

Ema has been truly wonderful and helpful speaking over phone to my daughter so so impressed xx

May 17, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank your for your 5* review, we appreciate you!

Kind regards,
Sharain
The Perfume Shop

Rated 5 out of 5 stars

First class service today thank you Ema…

First class service today thank you Ema x

May 14, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

I am so pleased to hear you had a 5* experience with us. We appreciate you and your support, thank you for shopping with The Perfume Shop.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Tina

Tina was Brilliant service and very informative about the promotions currently they have on. And very helpful with the gift wrapping etc

May 13, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Thank you for your positive review!

The Perfume Shop.

Rated 5 out of 5 stars

The experience on this shop is great…

The experience on this shop is great always free gift thank you very much and Ema is very nice and helpful thank you

May 7, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Quick but professional service

Quick but professional service, Ema made it easy!!!🙂🙂

May 5, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

I am so happy to hear of your experience & thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Excellent customer service by Ema

Excellent customer service by Ema
Good offers too

May 5, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

I am so happy to hear of your experience & thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

We <3 Ema

Ema is so lovely, kind and helpful.
10/10 service.
Will be back :)

May 5, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

I am so happy to hear of your experience & thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

I went there to buy a gift for a…

I went there to buy a gift for a friend. Amber assisted me. Super kind and helpful. She patiently let me try many fragrances until I decided which one I wanted. Thank you Amber!

May 3, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

I loved coming inside today and I’m happy with my purchase

I loved coming inside today, i went to the Uxbridge perfume shop and I was very confused which perfume to get however tila helped me decide and was very patient, she gave me good suggestions, she is amazing.

May 3, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Great customer service by Tina!

May 3, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

5 Star Service by Paula

Great Service by Paula, kind, helpful and great customer service. Thank you for your help today and directing me to the cute little gift sets!

May 1, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you so much for your kind words! We're thrilled to hear you had a great experience.

Stay fabulous and keep spritzing joy!

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Paula was extremely friendly

Paula was extremely friendly. Kept me laughing the whole time. I really enjoyed my experience. 10/10

May 1, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you so much for your kind words! We're thrilled to hear you had a great experience.

Stay fabulous and keep spritzing joy!

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Had a very good experience lovely…

Had a very good experience lovely service

May 1, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Paula was very sweet

Paula was very sweet. excellent service

May 1, 2025
Unprompted review
The Perfume Shop - Uxbridge 83 logo

Reply from The Perfume Shop - Uxbridge 83

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

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