I was served by Erika and Sharron today and their customer service was amazing as per usual always so friendly and kind !
Company replied
Location
Switch locationc/o Superdrug, Units 1/2 Town Wharf, 59/61 Park Street, WS1 1LY WALSALL, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hayley served me today and she was absolutely amazing.
Company replied
Erika was super helpful and did an amazing job at wrapping our 6 perfumes. Was super quick and allowed us to smell 10+
Company replied
Erica the sales assistant was brilliant. Very helpful, polite and informative. 5 star service... I'll be returning for sure.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
c/o Superdrug, Units 1/2 Town Wharf, 59/61 Park Street, WS1 1LY, WALSALL, United Kingdom
4.9
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service ordered online and…
Excellent service ordered online and was delivered with no problem
March 6, 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Erika in Walsall was so happy to help…
Erika in Walsall was so happy to help and spent time with me, very good staff, i will definitely be back 😊
March 13, 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
It was brilliant Erica who served me so…
It was brilliant Erica who served me so friendly and kind and very helpful
March 13, 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Erika was an absolute delight and…
Erika was an absolute delight and helped me and my sister with the perfect gift for our father. An overall brilliant customer service.
March 6, 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had to go to shop to process order
Had to go to shop to process order , has there was no option for using my gift cards online. So shop was very helpful. Proceed the order for me. Very friendly women, was in Walsall. Delivery was prompt. Many thanks.
February 9, 2026
Reply from The Perfume Shop - Walsall SD 518
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
SHARON was Amazing she wrapped my gift…
SHARON was Amazing she wrapped my gift so nicely and made my time special in Superdrug she was so helpful
February 10, 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Really good experience here with Kayleigh
Really good experience here with Kayleigh, she was amazing and helped pick our wedding fragrance!
January 29, 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kayley is an asset to your branch
Kayley is an asset to your branch. Can’t thank her enough for helping find our perfect wedding frangrances
January 29, 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Such a beautiful place and the service…
Such a beautiful place and the service providers are warm and friendly. It’s my best place to shop quality perfumes.
January 21, 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
amazing and lovely staff
amazing and lovely staff, my favourite superdrug store!!!
January 21, 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great experience thanks to Hailey
I had a wonderful experience at Superdrug thanks to Hailey. She was extremely kind, patient, and genuinely helpful. From the moment I walked in, she made me feel welcome and really took the time to understand what I was looking for.
I was trying to find the perfect gift for my friend, and Hailey went above and beyond to help me choose something suitable. Her product knowledge and honest advice made the whole experience easy and enjoyable.I am very satisfied with the service I received, and I truly believe Superdrug is lucky to have employees like Hailey. I’m very grateful for her help and professionalism she made my visit a pleasure.
Thank you, Hailey!
January 14, 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello,
We're happy to hear that you had a wonderful experience. We appreciate you mentioning how kind, patient, and helpful our team member was. It's great to know that their product knowledge and advice made your visit enjoyable. Thank you for your positive feedback!
Kind regards,
Jasmyn
The Perfume Shop
Hailey has been really helpful at…
Hailey has been really helpful at helping me find great perfumes to try, she's really good at her work and she did help me find one of my new favourites
January 14, 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Hailey from the Walsall branch helped…
Hailey from the Walsall branch helped my daughter pick her fragrance, she is very picky but Hailey was very calm nothing was a problem, thank you.
January 14, 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Was saved by the lady called Hayley she…
Was saved by the lady called Hayley she was fantastic. She has The right attitude this January. Thank you
January 14, 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
went to look at perfumes
went to look at perfumes, the worker who helped me (hayley i dont know if i spelt that righttt) was absolutely lovely and helped me so much
January 8, 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thanks for your review. It's lovely to hear of your 5* experience and thank you so much for shopping with us.
The Perfume Shop
Veena and hayley
Veena and hayley. Great service. Perfect Service. Absolute gift-wrapping experts. Very sweet people. Sweet and good wrapping = M&m
January 6, 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thanks for your review. It's great to hear your kind words and recent experience.
The Perfume Shop
Again another good visit to The perfume…
Again another good visit to The perfume shop, service was excellent from my good friend from Erika, I’ll soon be back 😎
January 4, 2026
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thank you for your feedback. We appreciate you and thank you for choosing us to shop with.
The Perfume Shop.
Hayley was good she gave great customer…
Hayley was good she gave great customer service
December 27, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thanks for your feedback. Thank you so much for choosing us to shop with.
Happy New Year.
The Perfume Shop
Hayley was lovely
Hayley was lovely. Really good customer service.
December 27, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thanks for your feedback. Thank you so much for choosing us to shop with.
Happy New Year.
The Perfume Shop
Hayley was absolutely amazing and so…
Hayley was absolutely amazing and so helpful
December 27, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thanks for your feedback. Thank you so much for choosing us to shop with.
Happy New Year.
The Perfume Shop
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.