I was served by Erika and Sharron today and their customer service was amazing as per usual always so friendly and kind !
Company replied
Location
Switch locationc/o Superdrug, Units 1/2 Town Wharf, 59/61 Park Street, WS1 1LY WALSALL, GB
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See what reviewers are saying
Hayley served me today and she was absolutely amazing.
Company replied
Erika was super helpful and did an amazing job at wrapping our 6 perfumes. Was super quick and allowed us to smell 10+
Company replied
Erica the sales assistant was brilliant. Very helpful, polite and informative. 5 star service... I'll be returning for sure.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
c/o Superdrug, Units 1/2 Town Wharf, 59/61 Park Street, WS1 1LY, WALSALL, United Kingdom
4.9
Excellent
167 reviews
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Great variety of excellent aftershaves…
Great variety of excellent aftershaves and perfumes
October 24, 2024
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thank you so much for your review. We appreciate you!
The Perfume Shop
I had such a fantastic experience…
I had such a fantastic experience shopping here! The perfume selection is amazing, with so many unique scents to choose from, and the whole atmosphere of the store made browsing a real pleasure.
A special thank you to Veena and Jade — they were absolutely brilliant. Both were so knowledgeable and friendly, taking the time to really understand what I was looking for and guiding me toward fragrances I never would have discovered on my own. Their customer service was outstanding and made the experience extra special.
I left not only with a perfume I love but also with the feeling that I’d been genuinely looked after. I couldn’t recommend this shop (and Veena and Jade!) highly enough.
September 5, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
We're happy to hear that you had a fantastic shopping experience! We appreciate your kind words regarding our unique perfume selection and store atmosphere. It's great to know that our team members were knowledgeable and helpful in guiding you toward a fragrance you love. Thank you for your recommendation!
The Perfume Shop
amazing customer service so kind and…
amazing customer service so kind and lovely veena and jade were so helpful
September 5, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thanks for your positive review! We appreciate you and hope you have a lovely day.
The Perfume Shop
Veena was amazing and had excellent…
Veena was amazing and had excellent customer service she was very knowledgeable and helped me the select the right gift for my mom 10/10 would recommend to anyone
August 28, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hello,
We appreciate you taking the time to share your experience. We're happy to hear that you received amazing service and found the perfect gift. Thank you for shopping with us.
Kind regards,
Jasmyn
The Perfume Shop
Veena was absently brilliant in store
Veena was absently brilliant in store! Very helpful in helping me decide the perfect perfume. She’s the best 😍
August 9, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thank you for your feedback. It's great to hear of your positive experience and thank you for choosing us to shop with.
The Perfume Shop
Erica at the Walsall branch was really…
Erica at the Walsall branch was really friendly and knowledgeable. Great customer service and so friendly!
August 4, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Wonderful staff!
Wonderful staff!! Very helpful, polite, confident and knew exactly what i needed.
August 1, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Jade was super helpful
Jade was super helpful! Showed me a lot of different perfumes for me and my husband - made sure she gave us a wide variety. Great customer service and was very patient whilst I was indecisive about which to buy
August 4, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
I didn’t purchase today and I was…
I didn’t purchase today and I was interested in a few fragrances as I’m a picky person. The lovely ladies at the till Erika and Jade helped me so well, told me the fragrance notes and gave me a good few options to pick from. I will be coming back to make my purchase.
August 4, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
My experience outstanding
My experience outstanding, Jade and Erica gave amazing recommendations and great customer service!
August 4, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thank you. We appreciate you!
Kind regards,
Sharain
Erika customer service was amazing…
Erika customer service was amazing today she sprayed us amazing spray and we had to buy straight away☺️
August 2, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thanks for your positive review! We appreciate your kind words.
Kind regards,
The Perfume Shop.
What a great customer experience I have…
What a great customer experience I have received from Hayley in Walsall, absolutely brilliant customer, sorted out my gifts an went above her call of duty. Very very happy with the service received
Well done Hayley an keep up the good work xxx
July 30, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Hayley was absolutely amazing!!
Hayley was absolutely amazing!!! Not just friendly and approachable but also knowledgeable, patient and brilliant at her job ❤️ well done and thankyou X
July 30, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Hayleigh was absolutely lovely!
Hayleigh was absolutely lovely!! Very helpful and kind to speak too!!!! X
July 27, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
Reply from The Perfume Shop - Walsall SD 518
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
Hayley
Hayley, was such a great help with me when choosing my 6 year anniversary aftershave as I was stuck on what too choose. She was such a lovely woman.
July 27, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
Amazing & helpful colleagues at the…
Amazing & helpful colleagues at the Walsall store. Big thanks to Erica and haley
July 25, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
Haley
Reviews
Review of The Perfume Shop
Haley one of the lady’s working at the…
Haley one of the lady’s working at the walsall branch the perfume shop so lovely and kind knows how to make a customer feel love her thank you
July 25, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
Hayley such a nice woman so good with…
Hayley such a nice woman so good with her customers I went in so nice polite really helpful
July 25, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thanks for your review! Thank you for your sharing your positive experience.
Kind regards,
The Perfume Shop Team
My go to store
My go to store. Erica is always great and really helpful. Awesome service.
July 23, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
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