I was served by Erika and Sharron today and their customer service was amazing as per usual always so friendly and kind !
Company replied
Location
Switch locationc/o Superdrug, Units 1/2 Town Wharf, 59/61 Park Street, WS1 1LY WALSALL, GB
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See what reviewers are saying
Hayley served me today and she was absolutely amazing.
Company replied
Erika was super helpful and did an amazing job at wrapping our 6 perfumes. Was super quick and allowed us to smell 10+
Company replied
Erica the sales assistant was brilliant. Very helpful, polite and informative. 5 star service... I'll be returning for sure.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
c/o Superdrug, Units 1/2 Town Wharf, 59/61 Park Street, WS1 1LY, WALSALL, United Kingdom
4.9
Excellent
167 reviews
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Yes Hayle was amazing 👍🏻👍🏻👍🏻
June 5, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thanks for your review. I am happy to hear of your recent experience.
Sharain
The Perfume Shop Team
Hayley at the Walsall store was…
Hayley at the Walsall store was absolutely amazing with great customer service
June 4, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Hayley has given Amazing customer…
Hayley has given Amazing customer service and really lovely to talk to. Will definitely be back
June 4, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
The ladies here are alwayssssss so…
The ladies here are alwayssssss so polite and helpful. Fab customer service. They’re always smiling and always willing to make conversation that puts a smile on peoples face. I have been served by several different ladies on the counter at different times and every encounter has been delightful! Thank you for your time and brilliant customer service !
May 30, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thanks for your review. It's great to hear about your 5* experience and thank you so much for shopping with The Perfume Shop.
Kind regards,
The Perfume Shop
Jade was so positive.
Jade was so positive.
She had amazing customer service and assistance with what I needed to buy
May 30, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hey,
Thanks for your review! We are happy to hear you had a 5* experience.
Kind regards,
Sharain
The Perfume Shop
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Would highly recommend the Walsall…
Would highly recommend the Walsall store, excellent customer service from Hayley she was super friendly top class service.
May 29, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Hailey was great and really helpful she…
Hailey was great and really helpful she was so nice and helped me a lot with my perfume
May 29, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Amazing customer service always happy…
Amazing customer service always happy to help very nice workers
May 27, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
HI,
Thank you so much for your positive review!
Kind regards,
The Perfume Shop Team
Excellent Service with a smile
I popped in yesterday on the hunt of a certain perfume. I was greeted and served by a lovely lady called Erica. I knew exactly what I wanted, she let me smell samples to make sure I had the correct one. She made sure I got value for money. Lovely experience I will return. 😊
May 24, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
hayley was kind amd attentive in…
hayley was kind amd attentive in showing us perfumes within our budget also she was very understanding
May 24, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Absolutely love coming to this perfume…
Absolutely love coming to this perfume shop and being served by a lovely lady called Erika. She is the absolute best and her customer service is exceptional. I would recommend this perfume shop to everyone. Thank you Erika for the best service keep it up your a beautiful lady !!❤️❤️
May 24, 2025
Unprompted review
Walsall
Hayley was very helpful and informative when looking for a scent loved the service we received
May 24, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Thank you Hayley
Thank you Hayley!
It’s been a pleasure to have your services ! Great conversations and felt very welcomed!
May 24, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
I was served by a lovely lady named…
I was served by a lovely lady named Veena. She was professional, friendly and happy to help. We need more people like her on the tills! Excellent customer service
May 23, 2025
Unprompted review
The customer service was out of this…
The customer service was out of this world from a very knowledgeable young lady named Jade. Going the extra mile finding the right perfume for my daughter and then wrapping it beautifully. Highly recommend.
May 19, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
I am so happy to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
Super!
Hayley and Sharon were fantastic. They were very professional and helpful. Would highly reccomend.
May 17, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Thank you for your positive review!
The Perfume Shop.
Hayley was very nice and great with…
Hayley was very nice and great with serving me she was very pleasing and helping me with picking
May 15, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Thank you for your positive review!
The Perfume Shop.
Knew their stuff
Have been in to see the ladies at the walsall branch and spoke to Hayley and Erika. They were really friendly and professional. They really knew what fragrances to recommend for what I liked. Ty both
May 15, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Kind regards,
Sharain
The Perfume Shop Team
Amazing service!
Hayley & Erika were amazing and service was brilliant. Both staff members helped us find the right perfume for our travel sets that worked well with us! 10/10 service.
May 15, 2025
Unprompted review
Reply from The Perfume Shop - Walsall SD 518
Hi,
Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Kind regards,
Sharain
The Perfume Shop Team
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