The Perfume Shop - Walsall SD 518 Reviews 

168
TrustScore 5 out of 5

4.9

c/o Superdrug, Units 1/2 Town Wharf, 59/61 Park Street, WS1 1LY WALSALL, GB


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Rated 5 out of 5 stars

Just wana say Maxine absolute star. Real assett to the perfume shop. Very patient answered all my queries highly recommend this store. They sell 150ml in ur favourite perfumes where other retailers do... See more

Company replied

Rated 5 out of 5 stars

Popped in to purchase a men's fragrance for my son's upcoming birthday, and also a gift for myself. The girl that assisted us through everything, Hayley, absolutely went above and beyond to help me... See more

Company replied

Rated 5 out of 5 stars

The staff today were absolutely amazing, they helped me massively with all my needs and went above and beyond.. Hayley and Veena were very professional and amazing 👏 will definitely be coming back wh... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • c/o Superdrug, Units 1/2 Town Wharf, 59/61 Park Street, WS1 1LY, WALSALL, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

168 reviews

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4.9

All reviews

(168)

34,742 reviews in the last 12 months

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Rated 5 out of 5 stars

Extremely friendly and helpful

Staff were extremely helpful in helping me choose a “nighttime” perfume for a special occasion at the Walsall store. Especially Erika who recommended me her personal favourites and helped me choose the Prada Intense for myself. Super efficient and friendly! Thanks x

March 29, 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Hello,

Thank you for your lovely review! We are so happy to hear that you had such a positive experience at our Walsall store. We are proud of our team and their dedication to providing excellent customer service. We will be sure to pass along your compliments to Erika. We appreciate your feedback and look forward to seeing you again soon!

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Veena from the perfume shop Walsall was…

Veena from the perfume shop Walsall was brilliant. Helped me find the perfect fragrance thank you

March 18, 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Hello,

Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!

Many thanks,
Jasmyn

Rated 5 out of 5 stars

Lovely customer service by Erika

I went into the Walsall branch of Perfume shop today and was assisted by the lovely Erika. Erika's expert knowledge made choosing a perfume seamless. Despite the busy environment, her patience with customers shone through.

March 11, 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Hey,

Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.

Kind regards,
Sharain

Rated 5 out of 5 stars

Fantastic customer service recieved by…

Fantastic customer service recieved by Ericia I believe her name is . Welcoming smile and was very happy to help with my purchase 😊

March 5, 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Hello,

Thank you for your kind words! We're delighted to hear you had such a positive experience with our team. It's wonderful to know that you received such great customer service. We appreciate you taking the time to share your feedback. We strive to provide excellent service to all our customers and your review is a testament to our team's dedication.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Great service as always from Erica in…

Great service as always from Erica in the walsall superdrug branch. Alwaya goes out her way to find a scent you like.

February 28, 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Hello,

Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!

Many thanks,
Jasmyn

Rated 5 out of 5 stars

Erika & Veena at Perfume Shop Walsall review

The perfume shop in Walsall which is located within the Superdrug is just the best! No infact the ladies behind that counter are the absolute best and we will never use any other store now 🤩 Erika and Veena go above and beyond each and every time to provide excellent service, they are both super friendly and it's been an absolute pleasure getting to know them both on a more personal level now too 😊 they are both an asset to the company and they definitely deserve the praise and 5 star review! Keep up the amazing work ladies, you are fabulous! ❤️

February 13, 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

We are so happy to hear about your positive experience at our Walsall shop! It's wonderful to know that you've had such great interactions with Erika and Veena. Their dedication to providing excellent customer service is truly appreciated. We're thrilled that you've enjoyed getting to know them and that you've found their expertise helpful. We will be sure to pass along your kind words to them. Thank you for your review and for choosing our store!

Kind regards,
Sharain

Rated 5 out of 5 stars

Great experience this morning Veena was…

Great experience this morning Veena was very helpful and friendly

February 13, 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.

Best regards,
Sharain

Rated 5 out of 5 stars

Veena walsall store

Very polite individual. Great service. My go to store . Veena

February 11, 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.

Best regards,
Sharain

Rated 5 out of 5 stars

Veena walsall Store

My go to person for when I need perfume is Veena in the walsall store she always knows exactly what im Looking for and let's me know the latest trends in fragrance and the newest perfume out. Always nice to leave feeling happy with my purchase thanks again Veena

February 6, 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.

Best regards,
Sharain

Rated 5 out of 5 stars

I don’t usually write reviews but…

I don’t usually write reviews but had such a good experience in the shop. A lady called Veena served me and was very knowledge about the perfumes they sold. I was able to find the perfect gift with ease and I usually really struggle with this. Glad that the staff took the time to talk me through many perfumes because I was so indecisive. Make such a difference and thanks

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Veena walsall

Was served by Berna in the Walsall store she was so amazing and helpful will definitely be backs thanks again Veena

January 24, 2025
Unprompted review
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Hi there,

Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.

Kind regards,
Sharain

Rated 5 out of 5 stars

Very friendly staff,who were very quick…

Very friendly staff,who were very quick to make the whole process went as smooth as it could be.great bargain ,quick safe delivery.would not hesitate to buy from again.

January 11, 2025
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Hi there,

Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.

Kind regards,
Sharain

Rated 5 out of 5 stars

TPS IS THE ONE!!!!

The sample I received with my fragrance was honestly so thoughtful it really helped me predict if I liked the scent without I packaging incase I had to return which I think is lovely. The delivery was exceptionally well at arriving and had arrived in pristine and beautiful condition which I was very content about💞

January 17, 2025
The Perfume Shop - Walsall SD 518 logo

Reply from The Perfume Shop - Walsall SD 518

Hi there,

Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.

Kind regards,
Sharain

Rated 5 out of 5 stars

I brought perfumes from this shop…

I brought perfumes from this shop before. Fast delivery. Never any issues. Will order again. Got my eye on more perfumes. To my husbands annoyance. I must have sround 50 in Total. But a girl can never has enough perfume. Thst what I say.

December 5, 2024

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