The Perfume Shop - Walthamstow 154 Reviews 60

TrustScore 4.5 out of 5

4.6

Unit 37A, Selbourne Walk Shopping Centre, E17 7JR WALTHAMSTOW, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Staff name: Yasmin Location: Walthamstow, 17 & Central Shopping Centre Yasmin was amazing - thank you so much. She was incredibly patient while I tried different scents, as I wasn’t sure what I... See more

Company replied

Rated 5 out of 5 stars

Staff name: Nelly Location: Walthamstow, 17& central shopping center. Amazing selection of unique scents! The staff was super helpful and knew their stuff. Definitely found my new signature fr... See more

Company replied

Rated 5 out of 5 stars

The staff at the walthamstow store are really friendly! I would like to especially thank Hannah - she was incredibly patient with me, even when I was hesitant and struggling to find something i like.... See more

Company replied

Rated 5 out of 5 stars

My shopping experience was exceptional. Heather the sales assistant is amazing she knows exactly what I'm looking for as she has assisted me several times before. She cares and her love and kn... See more


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 37A, Selbourne Walk Shopping Centre, E17 7JR, WALTHAMSTOW, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

60 reviews

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Rated 5 out of 5 stars

Yasmin

Staff name: Yasmin
Location: Walthamstow, 17 & Central Shopping Centre

Yasmin was amazing - thank you so much. She was incredibly patient while I tried different scents, as I wasn’t sure what I wanted. She genuinely cared about helping me find the right one, and I left feeling really happy with my choice.

Thank you again, Yasmin - you really made my day :)

June 6, 2026
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Great staff

Great staff

May 22, 2026
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Nejma is a wonderful person very…

Nejma is a wonderful person very helpful and understanding. She made feel great with her wonderful advice

May 23, 2026
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Trisha was lovely

Trisha was lovely, patient and very knowledgeable about the product. Would back again as usual. Amazing service.

May 21, 2026
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent service from Trish.

Excellent service from Trish.
I appreciate the help you gave me today!

Peter Pan

May 10, 2026
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Jasmin and Hannah they serve me very…

Jasmin and Hannah they serve me very good and they were very helping

May 2, 2026
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Thank you Heather Hannah and Yasmin. I will be back to buy more. Always a delight to come to TPS!!!

May 2, 2026
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I got served by amazing lady Trish at…

I got served by amazing lady Trish at Walthamstow branch. I had amazing experience. She is so kind and amazing lady. Will definitely go there again.
Thanks Trish 💕

May 2, 2026
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Very lovely staff very professional…

Very lovely staff very professional people and customer service was good I am very happy

April 30, 2026
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Alejna thank You so much lovely

Alejna thank You so much lovely

April 27, 2026
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 1 out of 5 stars

I had a disappointing experience at the…

I had a disappointing experience at the perfume shop. The sales assistant had very long nails, and when she first wrapped my birthday gift, she accidentally tore the wrapping paper with them. I politely asked if she could rewrap it, but she responded in a very irritated and unprofessional manner. Although she did replace the wrapping, her attitude was quite unpleasant and made the whole interaction uncomfortable. Overall, I didn’t get a positive vibe from her and felt the customer service could have been much better.

April 25, 2026
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hello Tina,

Thank you for sharing your feedback. We’re truly sorry to hear about your experience, we take your concerns seriously and would appreciate the opportunity to learn more and make this right. Please reach out to our customer service department through our website, we’re here to listen and improve.

Sincerely,
Jasmyn
The Perfume Shop Customer Services

Rated 1 out of 5 stars

Very bad service with this branch

Very bad service with this branch. Am not buying from you guys again.

April 1, 2026
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hello Kwame,

Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. We take your concerns seriously and would appreciate the opportunity to learn more and make this right. Please reach out to our customer service department through our website, we’re here to listen and improve.

Sincerely,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Happy customer with great experience with staff

The staff at the walthamstow store are really friendly! I would like to especially thank Hannah - she was incredibly patient with me, even when I was hesitant and struggling to find something i like. Her customer service is amazing, and i am happy with how patient she had been, and understanding. Both Hannah, and the other staff at the walthamstow location are amazing. My experience has reassured me that there are still nice people in this world!

March 7, 2026
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Always a pleasure to shop with the team…

Always a pleasure to shop with the team the Parfume shop Walthamstow. The best people in communication, advice and professionalism. Wish them a brighter future ✨️ 💛 💕

January 26, 2026
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Adeel

Staff name: Nelly
Location: Walthamstow, 17& central shopping center.

Amazing selection of unique scents! The staff was super helpful and knew their stuff. Definitely found my new signature fragrance here.
Great prices and a wide variety of brands. I was able to find a classic perfume I've been searching for ages. Highly recommend!
The store is beautiful and well-organized. It's a pleasure just to browse. I appreciate the samples they offer so you can try before you buy.

October 9, 2025
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hi,

Thanks for your lovely words, we appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Tali was amazing

Tali was amazing, very quick on her feet and lovely

September 17, 2025
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hi,

Thank you for your feedback, we appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Quickly delivery

Quickly delivery, quickly order
Thank you team Walthamstow

September 1, 2025
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hi,

Thanks for your lovely review!

The Perfume Shop

Rated 5 out of 5 stars

Nejama was absolutely wonderful!

Nejama was absolutely wonderful. I only had a short time and a specific brief and she made great suggestions. All with a smile! Thank you! 😊

September 5, 2025
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hi,

Thank you so much for your review. We appreciate you!

The Perfume Shop

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