I like to say many thank to Walthamstow team special to Andreea ,she always give a good costumer service.always she is ready to help and help my to find the right present for my family .thank you Andr... See more
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Location
Switch locationUnit 37A, Selbourne Walk Shopping Centre, E17 7JR WALTHAMSTOW, GB
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See what reviewers are saying
Staff name: Yasmin Location: Walthamstow, 17 & Central Shopping Centre Yasmin was amazing - thank you so much. She was incredibly patient while I tried different scents, as I wasn’t sure what I... See more
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Staff name: Nelly Location: Walthamstow, 17& central shopping center. Amazing selection of unique scents! The staff was super helpful and knew their stuff. Definitely found my new signature fr... See more
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Had an amazing experience with tally, great and fast service with honest opinions. Best worker there by far! ❤️
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 37A, Selbourne Walk Shopping Centre, E17 7JR, WALTHAMSTOW, United Kingdom
4.7
Excellent
67 reviews
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Thank you Kaira, you are amazing! 🥳🙌🏾
We had such a fantastic experience at the perfume shop in Walthamstow shopping centre, all thanks to Kaira!!
My boyfriend is incredibly fussy when it comes to choosing fragrances, but Kaira was so patient, enthusiastic, and genuinely helpful throughout the whole process.
Her product knowledge is outstanding she clearly knows her stuff and took the time to understand what he was looking for, making thoughtful suggestions without any pressure. Thanks to her, he ended up choosing Dior Homme Parfum, and he’s absolutely happy with it.
As fragrance collectors, great service and expertise mean a lot to us, and Kaira really delivered on both.
We’ll definitely be returning for future purchases, I highly recommend visiting and asking for Kaira if you're looking for guidance and a friendly, knowledgeable approach!
May 24, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Nejma is a very good sales consultant
Nejma is a very good sales consultant. ✨ Thank so much ❤️
May 20, 2025
Unprompted review
Reply from The Perfume Shop - Walthamstow 154
Hi,
I am so happy to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
Reply from The Perfume Shop - Walthamstow 154
Hello,
Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Excellent Service from Neely
Excellent Service from Neely – Highly Recommended!
I visited the perfume shop in Selborne Walk, Walthamstow to buy Eid gifts for my family, and I was served by a lovely lady named Neely. She was incredibly helpful, knowledgeable, and patient throughout the entire experience. Neely took the time to guide us through different options, listened to what we were looking for, and gave honest recommendations without being pushy.
Thanks to her, we found the perfect gifts – and the whole experience felt smooth and personal. It’s rare to come across such genuine customer service these days. She truly went above and beyond, and it made a real difference.
Thank you, Neely! You made our Eid shopping special.
Highly recommend this store – and especially her!
March 29, 2025
Unprompted review
Reply from The Perfume Shop - Walthamstow 154
Hello,
We are so happy to hear about your positive experience! It's wonderful to know that you were so well taken care of by our team member. We strive to provide exceptional customer service, and it's heart-warming to hear that you found the perfect gifts for your family. We will certainly share your kind words with the team member you mentioned. Thank you for your kind words and for taking the time to share your experience. We hope to see you again soon!
Many thanks,
Jasmyn
I had an amazing experience with Trisli…
I had an amazing experience with Trisli at the branch of Walthamstow she was very friendly and professional, she took her time to show us and try different parfumes I am very happy with her customer service. Thank you 🙏🏼
March 26, 2025
Unprompted review
Reply from The Perfume Shop - Walthamstow 154
Hello,
Thank you for your kind words! We are so happy to hear that you had such a positive experience. We strive to provide excellent customer service and are delighted that you were so pleased with the assistance you received. We appreciate your feedback and hope to see you again soon.
Kind regards,
Jasmyn
I won’t get perfumes from anywhere else!
I visited the store today for some last minute Mother’s Day shopping and from start to finish, I was very pleased with my experience. The 20% off fragrances for Mother’s Day and Eid proved to be very helpful as I left the store with two high end perfumes and a big smile on my face.
Nejma was very helpful and lovely, not to mention, she was very patient whilst I tested a variety of their products. She recommended the perfect perfume and gift wrapped both of them beautifully, offering great customer service.
To anyone reading this review, stop doubting and check it out!
March 28, 2025
Unprompted review
Reply from The Perfume Shop - Walthamstow 154
Hello,
Thank you for taking the time to share your positive experience. We are thrilled to hear that you had a wonderful shopping experience at our store. It's heart-warming to know that you were pleased with the Mother's Day and Eid promotions and that you found the perfect perfumes for your loved ones.
We are delighted to hear about your positive interaction with Nejma. Her dedication to providing exceptional customer service and her ability to guide you towards the perfect fragrance are truly commendable. We will be sure to share your feedback with her. We appreciate your kind words and are happy to hear that you left our store with a smile on your face.
Best wishes,
Jasmyn
Perfect....
March 26, 2025
Unprompted review
Reply from The Perfume Shop - Walthamstow 154
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Good customer service from nelly and…
Good customer service from nelly and trish and andreea . I always buy from their shop . Such good staff and friendly to everyone. I hope i will soon again . Thanks
March 20, 2025
Unprompted review
Reply from The Perfume Shop - Walthamstow 154
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Very friendly and helpful staff (…
Very friendly and helpful staff ( Andreea, Nely and Nejma), here in Walthamstow. I always buy my perfumes from here. Highly recommend!
March 21, 2025
Unprompted review
Reply from The Perfume Shop - Walthamstow 154
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Nelly from Walthamstow was just…
Nelly from Walthamstow was just amazing!!! Well done Nelly !!!
March 20, 2025
Unprompted review
Reply from The Perfume Shop - Walthamstow 154
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Very nice the Nelly she was very nice…
Very nice the Nelly she was very nice with my
March 18, 2025
Unprompted review
Reply from The Perfume Shop - Walthamstow 154
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
I was served today by Trish at the…
I was served today by Trish at the Walthamstow Mall branch, and I had a fantastic experience. I wasn’t sure which perfume I wanted, but I had a set budget in mind. Trish was incredibly patient, attentive, and professional as she assisted me. She took the time to understand my budget and allowed me to browse comfortably without any pressure. In the end, she provided me with a selection of perfumes that fit my budget, helping me find the perfect one. In addition, she gave me a couple of sample perfumes which turned out to be amazing and I'll definitely be going back to purchase one.
We need more people like Trish—her exceptional customer service, patience, and genuine willingness to help make the shopping experience enjoyable and stress-free. She made me feel valued as a customer, and her approach created a welcoming and positive atmosphere.
March 16, 2025
Unprompted review
Reply from The Perfume Shop - Walthamstow 154
Hello,
We truly appreciate your kind words and detailed review. It's wonderful to hear about your positive experience with Trish at our Walthamstow Mall branch. We strive to provide exceptional customer service, and it's heart-warming to know that Trish went above and beyond to ensure you had a pleasant shopping experience.
We're delighted that Trish's patience, attentiveness and professionalism helped you find the perfect perfume within your budget. It's also great to hear that she provided you with sample perfumes that you enjoyed. We're thrilled that Trish's efforts made your shopping experience enjoyable and stress-free. We're proud to have employees like Trish who embody our commitment to customer satisfaction.
Best wishes,
Jasmyn
I hav very good service from Nelly no I…
I hav very good service from Nelly no I am regular customer when I come on Waze I’m looking for manager and this mutable lady because she rang me very well this reason I’ve read my friend here as well
March 12, 2025
Unprompted review
Reply from The Perfume Shop - Walthamstow 154
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
Excellent Service
NELLY at shopping mall Walthamstow , excellent customer service with smile and professional. Very knowledgeable with the prices and products and great help of choosing what i was looking for.
March 1, 2025
Reply from The Perfume Shop - Walthamstow 154
Hello,
Thank you for your kind words! We are delighted to hear that you had a positive experience with our team. We appreciate your feedback and are glad you found our staff to be helpful and knowledgeable. We strive to provide excellent customer service and we're happy to hear that you were satisfied with your visit.
Best wishes,
Jasmyn
The staff it was amazing and they help…
The staff it was amazing and they help me to choose The right parfume for my husband The staff name Talibha and Andreea
February 28, 2025
Unprompted review
Reply from The Perfume Shop - Walthamstow 154
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
I’m very happy with the service Neli
I’m very happy with the service Neli
February 22, 2025
Unprompted review
Reply from The Perfume Shop - Walthamstow 154
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
The best customer service from Nelly
The best customer service from Nelly
Thank you so much
She help me to choose perfect product for me
February 22, 2025
Unprompted review
Reply from The Perfume Shop - Walthamstow 154
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
Reply from The Perfume Shop - Walthamstow 154
Hey,
Thank you for your 5* review! We're so happy to hear you had a great experience with us. Your support means a lot, and we look forward to hearing from you again soon!
Kind regards,
Sharain, The Perfume Shop Team
Amazing customer service from Neli…
Amazing customer service from Neli thank you so much 🤩🤩🤩🤩
Walthamstow
February 12, 2025
Unprompted review
Reply from The Perfume Shop - Walthamstow 154
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
Experience was absolutely wonderful…
Experience was absolutely wonderful from the Bulgarian lady she helped me chose the perfect gift
February 12, 2025
Unprompted review
Reply from The Perfume Shop - Walthamstow 154
Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.
Best regards,
Sharain
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