The Perfume Shop - Walthamstow 154 Reviews 

67
TrustScore 4.5 out of 5

4.7

Unit 37A, Selbourne Walk Shopping Centre, E17 7JR WALTHAMSTOW, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I like to say many thank to Walthamstow team special to Andreea ,she always give a good costumer service.always she is ready to help and help my to find the right present for my family .thank you Andr... See more

Company replied

Rated 5 out of 5 stars

Staff name: Yasmin Location: Walthamstow, 17 & Central Shopping Centre Yasmin was amazing - thank you so much. She was incredibly patient while I tried different scents, as I wasn’t sure what I... See more

Company replied

Rated 5 out of 5 stars

Staff name: Nelly Location: Walthamstow, 17& central shopping center. Amazing selection of unique scents! The staff was super helpful and knew their stuff. Definitely found my new signature fr... See more

Company replied

Rated 5 out of 5 stars

Had an amazing experience with tally, great and fast service with honest opinions. Best worker there by far! ❤️

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit 37A, Selbourne Walk Shopping Centre, E17 7JR, WALTHAMSTOW, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

67 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(67)

34,846 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always a pleasure to shop with the team…

Always a pleasure to shop with the team the Parfume shop Walthamstow. The best people in communication, advice and professionalism. Wish them a brighter future ✨️ 💛 💕

January 26, 2026
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Adeel

Staff name: Nelly
Location: Walthamstow, 17& central shopping center.

Amazing selection of unique scents! The staff was super helpful and knew their stuff. Definitely found my new signature fragrance here.
Great prices and a wide variety of brands. I was able to find a classic perfume I've been searching for ages. Highly recommend!
The store is beautiful and well-organized. It's a pleasure just to browse. I appreciate the samples they offer so you can try before you buy.

October 9, 2025
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hi,

Thanks for your lovely words, we appreciate you!

Kind regards,
Sharain - The Perfume Shop

Rated 5 out of 5 stars

Tali was amazing

Tali was amazing, very quick on her feet and lovely

September 17, 2025
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hi,

Thank you for your feedback, we appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Quickly delivery

Quickly delivery, quickly order
Thank you team Walthamstow

September 1, 2025
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hi,

Thanks for your lovely review!

The Perfume Shop

Rated 5 out of 5 stars

Nejama was absolutely wonderful!

Nejama was absolutely wonderful. I only had a short time and a specific brief and she made great suggestions. All with a smile! Thank you! 😊

September 5, 2025
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hi,

Thank you so much for your review. We appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Tali has perfect customer service

Tali from Walthamstow mall has been amazing. Showing patience and kindness. She went through soo many perfumes and helped us narrow one down. Her knowledge on perfumes infinite. Also she’s very welcoming and smiling. Keep up the good work.

September 2, 2025
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hello,

We appreciate your wonderful feedback! It's great to hear that our team member in Walthamstow was so helpful and knowledgeable. We value their dedication to providing excellent service and are happy you had a positive experience.

Jasmyn
The Perfume Shop

Rated 5 out of 5 stars

Awesome staff is very friendly and…

Awesome staff is very friendly and willing to help they have perfect training nothing is too hard for them

August 11, 2025
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hello,

Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Best kristiana

I had the absolute pleasure of being assisted by Kristiana at the perfume shop, and I must say, her service was exceptional. She greeted me with a genuine smile and made me feel welcome right away. Karistiana patiently listened to my preferences, guided me through different options, and shared her deep knowledge of fragrances in such a friendly, professional manner. She truly went above and beyond to help me find the perfect perfume that suited my personality. It wasn’t just a purchase—it felt like a personalised experience. Thank you, Karistiana, for making my visit so enjoyable. You’ve gained a loyal customer!
From Imaan Rehman

August 12, 2025
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hi,

Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.

The Perfume Shop

Rated 5 out of 5 stars

Great experience at The Perfume Shop in…

Great experience at The Perfume Shop in Walthamstow branch. In this three days I went twice and I was served both times by Nelly. She was very helpful and kind in every possible way,with a beautiful smile and ready to advise to make the right choice.
Thank you! Lola

August 1, 2025
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hi,

Thanks for your review! We appreciate you and thank you so much for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

5 Star Service

Great customer service. Helpful, patient, informative and polite - Served by Teli

July 31, 2025
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hi,

Thanks for your review! We appreciate you and thank you so much for shopping with us.

The Perfume Shop.

Rated 5 out of 5 stars

Went to get a last minute birthday…

Went to get a last minute birthday fragrance from their Walthamstow branch. The assistances were all very helpful and friendly even thought it was a bit busy they were pleasantly trying to be helpful to each customer. I was assisted by Trish who was so nice and helpful she was just great. She help me chose the fragrance which my daughter really loves and even nicely wrap it up for her. Thanks for the great customer service Trish keepIt up. I left a happy and satisfied customer who will definitely be back soon

July 16, 2025
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hi,

I am so pleased to hear you are happy with your recent experience. Thank you!

The Perfume Shop

Rated 5 out of 5 stars

Amazing service Walthamstow

This was definitely one of the greatest experiences i’ve had in a perfume shop, usually staff are very rushed on their feet or get quite irritable if wanting to try different perfumes but thanks to Tali she made this experience great, I was very very indecisive with what I wanted but she continually reassured me, let me smell the perfume I wanted however many times I needed and was very patient, that even after my purchase I came back to exchange as I done my research and found a better result I liked, I ended leaving with two perfumes instead of one due to her amazing sales skills and her bright energy. Absolutely lovely worker Tali was hope she goes far in life x

June 26, 2025
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hi,

It's lovely to hear your kind words on your recent visit. Thank you!

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

my experience with kristiana was…

my experience with kristiana was absolutely amazing she put me on a very nice perfume and she was very sweet and kind loved my experience because of her

June 19, 2025
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hi,

It's lovely to hear of your recent experience and thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Great choices

Excellent service, lots of choices, great value, fast delivery.

June 6, 2025
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hi,

It's lovely to hear of your recent experience and thank you so much for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Heather Patel from the walthamstow…

Heather Patel from the walthamstow branch is an absolute diamond. Provided a great service and made me feel at ease when buying for my sister. Would definitely come back again. 5*

June 10, 2025
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hi,

Thanks for your positive review! We appreciate you.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Lovely gift wrapping from Nejma and…

Lovely gift wrapping from Nejma and very helpful thank you for the lovely gift wrapping

June 10, 2025
Unprompted review
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hi,

Thanks for your positive review! We appreciate you.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Online order was easy and delivery prompt.

Online order was easy and delivery was prompt.
All orders included free samples.
The sales person in the shops are also perticularly helpful.

June 2, 2025
The Perfume Shop - Walthamstow 154 logo

Reply from The Perfume Shop - Walthamstow 154

Hi,

Thanks for your positive review! We appreciate you.

Kind regards,
Sharain
The Perfume Shop Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look