I went to the Stratford branch one and met Usman . He was extremely patient and professional In assisting me make my payment as my card chose the day I decided to get my dad his favourite perfume f... See more
Company replied
Location
Switch location35a LG Floor, Stratford Westfield, 2 Stratford Place, E20 1EJ LONDON, GB
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See what reviewers are saying
Excellent customer service! Zaara helped me out with all the different brands, such a lovely girl, she spent a amount of time! I bought 4 perfumes. Very good sale price. Highly recommended! 🙂
Company replied
I had an absolutely amazing experience! The service was exceptional from start to finish. Not only did they help me find the perfect gift, but they truly went the extra mile to make sure everything... See more
Company replied
Manam was excellent i was waiting for someone to come and speak to me and he noticed me on an instant was very kind and helpful explained to me all the different types of perfume concentration oils in... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
35a LG Floor, Stratford Westfield, 2 Stratford Place, E20 1EJ, LONDON, United Kingdom
4.9
Excellent
118 reviews
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Big thank you to zara very kind
Big thank you to zara very kind , caring person . Good if she was a manager at the perfume shop . Zara very kind help me . Thank you to zara .
August 23, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Usman, Stratford branch .
I went to the Stratford branch one and met Usman . He was extremely patient and professional In assisting me make my payment as my card chose the day I decided to get my dad his favourite perfume for his birthday to mess up . He didn’t look furious or annoyed . He patiently assisted me get it done thoroughly and professionally. Tbh I wish he could loan me some of his calm and patient . Bless him xxx .
August 16, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Manam was excellent i was waiting for…
Manam was excellent i was waiting for someone to come and speak to me and he noticed me on an instant was very kind and helpful explained to me all the different types of perfume concentration oils in each perfume which was very interesting to learn. Top man highly recommend
August 5, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
top service by Manam
top service by Manam
amazing at klarna very patient and understanding
August 5, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Staff are very friendly.
August 4, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Bri was such great help when visiting…
Bri was such great help when visiting Westfield Stratford store.she completely saved the day for gifts I needed to get for the in-laws..ribboned and packaged up for us too! What a great asset to perfume shop, you guys are lucky to have her.
August 2, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Bro was so helpful
Bri was so helpful, Thanks to her! Stratford Westfield
August 2, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Maariya was very lovely
Maariya was very lovely, calm and attentive, I came to the store a bit confused on what to get but she gave me very good recommendations. I left happy by the way
July 30, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Nazifa offered me an amazing service
Nazifa offered me an amazing service. She was so warm and kind, patient and professional. The gift wrap was so beautiful made 😍
July 24, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent customer service
Excellent customer service! Zaara helped me out with all the different brands, such a lovely girl, she spent a amount of time! I bought 4 perfumes. Very good sale price.
Highly recommended! 🙂
July 23, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Maariya was very helpful today
Maariya was very helpful today, very happy with the service
July 22, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Bristazia you done an amazing job…
Bristazia you done an amazing job today. You were ever so patient and your customer service was epic !!!
July 22, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Amazing service from Yaqub and Nabilah…
Amazing service from Yaqub and Nabilah today in the store , what a credit to the company thank you very much
July 21, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Nazifa was very good with me
Nazifa was very good with me , it definitely make me to come back next time . I have been going a lot of places but she was the best services spot on
July 14, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I am happy with the service that l …
I am happy with the service that l nice staff
July 11, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Maariya was amazing
Maariya was amazing, she helped me so much! She’s the girl to go too
July 8, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Georgina is very friendly and…
Georgina is very friendly and professional. She communicated well with me, related excellently with customers, and provided outstanding customer service throughout our interaction.
June 22, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by Hiba today and she was…
I was served by Hiba today and she was absolutely amazing. So patient with me while I chose the gift I wanted. Excellent customer service which is rare to find these days. Thank you Hiba
June 16, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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