I went to the Stratford branch one and met Usman . He was extremely patient and professional In assisting me make my payment as my card chose the day I decided to get my dad his favourite perfume f... See more
Company replied
Location
Switch location35a LG Floor, Stratford Westfield, 2 Stratford Place, E20 1EJ LONDON, GB
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I had an absolutely amazing experience! The service was exceptional from start to finish. Not only did they help me find the perfect gift, but they truly went the extra mile to make sure everything... See more
Company replied
Super polite and kind, every worker was openly willing to help out and remind us of ways that we can save with getting more! Picked something out for my girlfriend and went to pay, whilst in queue I s... See more
The customer service is brilliant at this store I was clueless about perfumes. I felt like an expert and connoisseur in the end. Both Nazifa and Georgia provide excellent customer service and are fri... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
35a LG Floor, Stratford Westfield, 2 Stratford Place, E20 1EJ, LONDON, United Kingdom
4.9
Excellent
120 reviews
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Georgina is very friendly and…
Georgina is very friendly and professional. She communicated well with me, related excellently with customers, and provided outstanding customer service throughout our interaction.
June 22, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by Hiba today and she was…
I was served by Hiba today and she was absolutely amazing. So patient with me while I chose the gift I wanted. Excellent customer service which is rare to find these days. Thank you Hiba
June 16, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent customer service from Maariya…
Excellent customer service from Maariya highly recommended!
June 16, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Feeble in westfield stratford
Feeble in westfield stratford was so lovely and helpful, she went over an beyond to help me find the perfect scent for my husband's anniversary gift- will definitely come back as I got discounts and samples.
June 13, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent services and good customer…
Excellent services and good customer support, thank you Hannah!
June 11, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Manam very helpful
Manam very helpful. Patient with me, helped me try different fragrances and got me a good gift for my dad on father's day
June 10, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Maria she was excellent
Maria she was excellent
❤️ very professional and helpful
June 10, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service by manam i should…
Excellent service by manam i should recommend to everyone thanks for the advice about the perfumes ♥️
June 2, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Maria at the perfume shop in Stratford…
Maria at the perfume shop in Stratford Mall provided excellent customer service. She was very helpful, knowledgeable, and patient throughout my visit. She also explained the ongoing sales clearly, which made the shopping experience even better. Truly appreciated her professionalism and support.
May 29, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Maariya was amazing and helped us with…
Maariya was amazing and helped us with everything we needed!!!
May 29, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Maariya very pretty and helpful stuff…
Maariya very pretty and helpful stuff thanks 🙏
May 29, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
excellent customer service..
excellent customer service... Must try !!!I friendly staff .
May 28, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Hannah’s service was really good!
Hannah’s service was really good she was so nice!! I will be back!
May 25, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank to hannah for her help.
May 23, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service by Maariya helping me…
Great service by Maariya helping me find a perfume for my sister, she was very attentitive and patient
She will be thrilled with the choice thank you so much!
May 16, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I recently visited the store to buy a…
I recently visited the store to buy a perfume for my wife, and Nazifa made the entire experience exceptional. She was incredibly knowledgeable, patient, and genuinely interested in helping me find the perfect fragrance. She listened carefully to what I was looking for, guided me through different options, and explained each scent in a way that made the decision so much easier.
Thanks to her expertise, I left with a perfume my wife absolutely loves. Nazifa turned what could have been a confusing task into a smooth and enjoyable one. Truly outstanding service — she deserves all the appreciation.
May 14, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Maariya served me today
Maariya served me today. She showed me many perfumes and was patient when I was deciding. I bought axis gift sets and Burberry perfumes. Very good service thanks
May 13, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
A big thank you to Georgia for helping…
A big thank you to Georgia for helping me find a perfect fragrance for my birthday, her customer service is impeccable and I would recommend this store for all your fragrance needs.
May 13, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ive been served by Maariya and the…
Ive been served by Maariya and the service was great . Its like she’s knew what I was looking for and at the end I was offered a £9.99 travel spray for a perfume I also wanted. Really appreciate it
May 6, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Maariya was great
Maariya was great, fast and very efficient in helping me this morning! Very friendly too!
May 6, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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