I went to the Stratford branch one and met Usman . He was extremely patient and professional In assisting me make my payment as my card chose the day I decided to get my dad his favourite perfume f... See more
Company replied
Location
Switch location35a LG Floor, Stratford Westfield, 2 Stratford Place, E20 1EJ LONDON, GB
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I had an absolutely amazing experience! The service was exceptional from start to finish. Not only did they help me find the perfect gift, but they truly went the extra mile to make sure everything... See more
Company replied
Super polite and kind, every worker was openly willing to help out and remind us of ways that we can save with getting more! Picked something out for my girlfriend and went to pay, whilst in queue I s... See more
The customer service is brilliant at this store I was clueless about perfumes. I felt like an expert and connoisseur in the end. Both Nazifa and Georgia provide excellent customer service and are fri... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
35a LG Floor, Stratford Westfield, 2 Stratford Place, E20 1EJ, LONDON, United Kingdom
4.9
Excellent
120 reviews
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Mahdi has made my made day
Mahdi has made my made day! Super cool and friendly guy. Top notch salesman!!! Made me nearly buy the entire shop hahah :))))
February 21, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went in on a Friday in the evening to…
I went in on a Friday in the evening to look for a gift for a birthday present. An amazing worker called Phoebe helped me out so much. She had amazing customer service and she went above and beyond to help me find the perfect gift that was in my budget. Thank you for your staff members service she is very well trained. Will definitely be back again and hopefully get the same customer service again
January 9, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Treat people well
Very bud experience I went to collect my my delivery the manager didn’t know where my stuff send me another shop , when I get the 2 shop she was very helpful and she can’t found my order the back again to the first shop I spent more than 1:30 waiting that’s not acceptable
January 7, 2026
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
We regret your delivery experience. It is unacceptable that you were sent to multiple locations and waited so long. We appreciate your feedback and will investigate how to improve our processes.
The Perfume Shop
Kezia was very helpful
Kezia was very kind and helped me find a nice perfume.
January 10, 2026
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ellie was really helpful and provided a…
Ellie was really helpful and provided a much better service than I received in The Fragrance Shop
December 23, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thanks for your feedback. It's great to know of your 5* experience.
The Perfume Shop.
Great experience
Great experience from Yaqub, Nabilah and Nisha. Found a great gift, they were extremely helpful and nice! Communicated really well. Thank you
December 6, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
I had an absolutely amazing experience
I had an absolutely amazing experience! The service was exceptional from start to finish. Not only did they help me find the perfect gift, but they truly went the extra mile to make sure everything was just right. The gift wrapping was beautifully done and added such a special touch.
A special shout-out to Gjuliana and Nazifa, who went above and beyond your kindness and support made all the difference. Coming from overseas can feel daunting, but you both made the experience not just easy, but genuinely memorable.
I couldn’t have asked for better service. Truly outstanding and highly recommended! 🎁
December 6, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
Gjuliana, helped a lot!!!
Gjuliana helped me a lot!
I was lucky to find her twice in the shop and I am very pleased with the service from here.
Thank you 🫶🏻
December 1, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Mr Aryan is a good staff member
I was in good hands with Mr Aryan. He helped me choose what I was looking for. I am pleased to have their quick service. Overall, they are willing to give you time and make you happy, as you were always expected to be. Cheers
November 29, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
Great service from Majid
Great service from Majid. Always here to help whenever i visit store
November 19, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thanks for your review.
It's great to hear your feedback. We appreciate you!
The Perfume Shop.
Customer service on point.
It was a last minute decision to go in and I was with my 3 year old!
I knew I wanted the small perfume pod’s but didn’t know what I wanted exactly!
This is where the wonderful Georgia helped me out, she was so patient and lovely (gorgeous smile by the way) and went the extra mile of grabbing 5 things to show me even though I only (vaguely) described what I was looking for. Though she gave me loads of options and was very knowledgeable about the scents!
The perfume shop! Make sure you give her a raise or a promotion something! I will be coming back in to get some more as long as Georgia is there! I was only in there for 10 minutes but the service was impeccable I won’t be forgetting it any time soon!
Oh I bought 2 in the end!
November 15, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Westfield Stratford perfume shop
Logan was so helpful and lovely, she helped me find exactly what I wanted!
Kazia was really sweet and helped me get all the gifts I bought wrapped nicely!
Definitely recommend!
November 12, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Nazifa
Nazifa, has excellent communication skills and very professional when it comes to customer care
October 20, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Thanks for your review!
It's great to hear your positive feedback. We value you.
Kind regards,
Sharain - The Perfume Shop
I visited this branch for a 2 perfume…
I visited this branch to buy two perfume sets. Mr. Mahdi provided excellent service and gave us great advice. We ended up purchasing six sets in total. The staff are highly experienced, highly recommended!
October 12, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thanks for your positive review! It's great to hear, we appreciate you.
Kind regards,
Sharain - The Perfume Shop.
Neriah was amazing
Neriah was amazing
Good customer service and support
September 30, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thanks for your feedback! It's great to hear you have had a 5* experience.
Have a lovely weekend!
Sharain - The Perfume Shop
Whole team was very helpful
Whole team was very helpful,
advising the right perfumes and the best offers for my siblings. Smiling and very friendly which is rare these days. Came to buy 1 perfume, end up buying 3 perfume sets and 1 perfume.
Definitely top class service and they made my evening
September 8, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent customer services
Excellent customer services
Help me to choose the perfume
September 4, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thank you so much for your review. We appreciate you!
The Perfume Shop
Yaqub is the best person I’ve ever met…
Yaqub is the best person I’ve ever met in the perfume shop not only the perfume but he had the best customer service I’ve ever seen so accommodating.
August 30, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Yaqub was fantastic with his…
Yaqub was fantastic with his recommendations and he made me buy 5 perfumes omg😂
August 23, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Amazing knowledge!
Amazing knowledge!
Very helpful and great customer service.
Thank you so much Gjuliana.❤️
August 18, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thanks for your kind words and thank you for shopping with us.
The Perfume Shop
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