I went to the Stratford branch one and met Usman . He was extremely patient and professional In assisting me make my payment as my card chose the day I decided to get my dad his favourite perfume f... See more
Company replied
Location
Switch location35a LG Floor, Stratford Westfield, 2 Stratford Place, E20 1EJ LONDON, GB
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See what reviewers are saying
I had an absolutely amazing experience! The service was exceptional from start to finish. Not only did they help me find the perfect gift, but they truly went the extra mile to make sure everything... See more
Company replied
Super polite and kind, every worker was openly willing to help out and remind us of ways that we can save with getting more! Picked something out for my girlfriend and went to pay, whilst in queue I s... See more
The customer service is brilliant at this store I was clueless about perfumes. I felt like an expert and connoisseur in the end. Both Nazifa and Georgia provide excellent customer service and are fri... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
35a LG Floor, Stratford Westfield, 2 Stratford Place, E20 1EJ, LONDON, United Kingdom
4.9
Excellent
120 reviews
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Nazifa from stratford 3
Nazifa from stratford 3
She was very knowledgeable and helpful. Great customer service. Thanks
August 16, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thanks for sharing your 5* experience. Have a fab day and thank you for choosing us to shop with.
The Perfume Shop
Very impressed with the service
Very impressed with the service. Big shout out to Georgina. She was very polite, kind & helpful, very efficient and took a lot of effort in showing me all the available Parfum options. She was very patient while I took time to select the perfume. 10 on 10 to Georgina.
Leaving a review was a hassle, as Google doesn't recognize this store, spent good amount of time on this, so had to call up store, spoke to the manager, Biky ,today on this.
August 15, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thanks for your review. It's great to hear you are pleased with our services and thanks so much for shopping with us.
The Perfume Shop
Exceptional service
Exceptional service, Ally and Kezia were so helpful and friendly.
Very good product knowledge and professional.
August 16, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thanks for your review. It's great to hear you are pleased with our services and thanks so much for shopping with us.
The Perfume Shop
Amazing customer service with so much…
Amazing customer service with so much of patience 🙌
Thanks miss Logan
August 1, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Yawn
Yawn, he’s a very good and helpful store assistant, very friendly and very polite. I would recommend going to that store not the others as I don’t think they was as helpful as him.
July 22, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Great Service at Stratford Branch
Great Service at Stratford Branch , Thank you to Zahra for all the beautiful recommendations
July 26, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Mahdi ,been the best .
Mahdi ,been the best .
Such a blessing to have him as a employee,hus customer service us the best .
Please don't let him go ..never ,he deserves to he promoted.
Thank.you Nahdi fir you kindness .
I had beautiful brilliant experience
You make my day.
Thank.you for everything from Geanina.
July 19, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
Amazing Service!
Fiona - “Thank you so much for your outstanding customer service! Your patience and understanding have been truly amazing—I really appreciate it!”
July 16, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thanks for your review! Thank you for choosing us to shop with, we appreciate you.
The Perfume Shop
I had a wonderful experience at the…
I had a wonderful experience at the perfume shop, thanks to the exceptional service provided by Shakib. From the moment I walked in, he was welcoming, attentive, and incredibly knowledgeable about the fragrances available.
Shakib took the time to understand my preferences and patiently guided me through a range of scents, offering helpful suggestions without ever being pushy. His friendly demeanor and genuine passion for perfumes made the whole experience enjoyable and personal. I truly appreciated his honesty and how he made sure I left with a fragrance that suited me perfectly.
Excellent customer service like this is rare to find — Shakib is a true asset to the store. I’ll definitely be coming back and recommending this place to others, largely because of how well he took care of me. Thank you, Shakib!
July 4, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thanks for your review. We appreciate you and thank you so much for choosing us to shop with.
The Perfume Shop.
Nazifa and Kayy gave me the best…
Nazifa and Kayy gave me the best customer service I've ever had
June 26, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thanks for your review. I am so happy to hear you have had a 5* experience. We appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
I had a wonderful experience at the…
I had a wonderful experience at the perfume shop due to Yaqub and Georgia they helped me create a jadore hamper for my loved one i was so satisfied with my experience they even were doing charity for cancer and really accomodated my needs thank you Yaqub and Georgia!
June 25, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Thank you so much for your review!
The Perfume Shop.
Amazing service by Georgina
I was served by Georgina on Monday morning, she was really friendly when approaching me and really knows what she’s doing. She went above and beyond with her service and I will definitely be coming back when I need to buy more perfume in hopes to get this great customer service again!
June 16, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
I had the absolute pleasure of being…
I had the absolute pleasure of being helped by Nabilah from Stratford, 3 Lower A Group, and I honestly can't say enough good things about her. From the moment I walked in, she greeted me with such warmth and professionalism—it instantly made the experience enjoyable.
I was looking for a new perfume and wasn’t entirely sure what I wanted, but Nabilah was so patient, knowledgeable, and genuinely attentive. She asked the right questions, really listened to my preferences, and guided me through different options without ever making me feel rushed or overwhelmed.
Thanks to her expertise and incredible sense of what works for each individual, I ended up finding two perfect perfumes that I absolutely love. Her recommendations were spot on!
Nabilah truly went above and beyond, and her passion for helping customers shines through in everything she does. If you're ever in Stratford and need fragrance advice, make sure you speak to Nabilah—you won’t regret it!
June 8, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
We're happy to hear that you had such a positive experience! It's wonderful to know that you felt welcomed and supported in finding your perfect perfumes. We appreciate you taking the time to share your kind words.
The Perfume Shop
Zarah .
Zarah .
Many thanks for The lovely customer service today. Big hugs.💐
June 3, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thanks for your review. I am happy to hear of your recent experience.
Sharain
The Perfume Shop Team
Yawn at Stratford 3 helped me to…
Yawn at Stratford 3 helped me to deliver a perfume to another store he was very helpful
June 2, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thanks for your review. I am pleased to hear of your recent experience!
Kind regards,
Sharain
The Perfume Shop Team
lataya was amazing she was very…
lataya was amazing she was very patience and understanding and had amazing customer service skills one of the most sweetest girls I’ve encountered
May 26, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Amazing gift wrapping and very smooth…
Amazing gift wrapping and very smooth engraving even with next day delivery. The perfume shop has always been my go to!!!
May 19, 2025
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Shakib was a great host at the…
Shakib was a great host at the Stratford 3 store! Paid attention to details and tried his best to accommodate what I was looking for.
May 23, 2025
Unprompted review
Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
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