I went to the Stratford branch one and met Usman . He was extremely patient and professional In assisting me make my payment as my card chose the day I decided to get my dad his favourite perfume f... See more
Company replied
35a LG Floor, Stratford Westfield, 2 Stratford Place, E20 1EJ LONDON, GB
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I went to the Stratford branch one and met Usman . He was extremely patient and professional In assisting me make my payment as my card chose the day I decided to get my dad his favourite perfume f... See more
Company replied
I had an absolutely amazing experience! The service was exceptional from start to finish. Not only did they help me find the perfect gift, but they truly went the extra mile to make sure everything... See more
Company replied
Super polite and kind, every worker was openly willing to help out and remind us of ways that we can save with getting more! Picked something out for my girlfriend and went to pay, whilst in queue I s... See more
The customer service is brilliant at this store I was clueless about perfumes. I felt like an expert and connoisseur in the end. Both Nazifa and Georgia provide excellent customer service and are fri... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
35a LG Floor, Stratford Westfield, 2 Stratford Place, E20 1EJ, LONDON, United Kingdom
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Georgina was absolutely amazing great service went above and beyond lovely girl x

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Nish was super helpful. Will always pass by when I come shopping for perfumes

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Thank you so much Bushra, so patient and kind you really helped me decide what to get
You picked an amazing choice
I am very happy and will be sure to come again just because of you.

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Yaqub at Stratford 3 helped me pick out a lot of perfumes to gift to my siblings and I could not have asked for better help, he showed me the best perfumes and advised me on the perfumes that wouldn't be recommended for the summer that is coming. Thank you for your help Yaqub 1

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Yaqub, Fiona, Nazifa and Nabilah were very kind to me and my friend in the store approaching us as soon as we entered the store. Yaqub stayed with us for around 30-40 minutes helping us to find the best products to take back home to India and working to give me the best deal. i will be returning for Yaqub and the others as they have shown me the best service than any other store I have been to. Thank you so much for everything

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Kay is so nice and so hardworking. Keep up the good work. I hope all of the sales lady like her is nice as her. Thank you again!

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
The customer service is brilliant at this store
I was clueless about perfumes. I felt like an expert and connoisseur in the end. Both Nazifa and Georgia provide excellent customer service and are friendly and welcoming. I tested many perfumes but they remained passionate. They worked out what I was after. Thanks alot. I'll be visiting again.

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Excellent service, so helpful and polite. The perfume shop - Stratford 3 (Mahdi). Please give him a promotion

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Nish gave excellent customer service. She was great at helping me today.
Thank you Nish.

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Amazing gift wrapping thank you Yaqub

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Lataya Stratford 3
Amazing customer service given by lataya, she was very helpful in helping us choose perfumes for gifts.

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
The sales assistant by name of Enrique though seemed fairly new on the job was very knowledgeable, listened to my request and was very willing to learn . He would go a long way cause very respectful as well

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Please bosses of this company, give all members of staff of this companies branch Stratford 3 Mandi, Yaqui, Nish & Manager Fiona the Simon Cowell equivalent of the Golden Buzzer for this company.

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Ally was very patient with us and keeps continually responding on which perfume is the best to buy she was a lovely sales assistant and beautiful human. I gave her 5 star
Kind regard
Farhana Rahman

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
Delivery is on time and perfume smells like very classy.

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289
"Hi my name its Silva and Had an excellent experience at this perfume shop thanks to their outstanding employee, Fiona. She is truly a professional who knows her craft well. What impressed me most was her attentive service - she took the time to understand exactly what I was looking for and made thoughtful recommendations.
Fiona's deep knowledge of the perfume selection and her amazing customer service skills made the shopping experience memorable. She was patient, friendly, and genuinely interested in helping me find the perfect fragrance. Her professional approach and attention to detail show that she really cares about her customers.
The shop is lucky to have such a dedicated employee. I highly recommend visiting this perfume shop and asking for Fiona's assistance - you won't be disappointed!"
Super polite and kind, every worker was openly willing to help out and remind us of ways that we can save with getting more! Picked something out for my girlfriend and went to pay, whilst in queue I spotted a fragrance that I wanted a while ago, and a young worker named Yaqub went and found it silently and raised it in the air for me to see 😂! He let me smell it and showed me the discounted price, ended up buying that one too!
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