The Perfume Shop - Westfield Stratford Lower Ground Floor 289 Reviews 

120
TrustScore 5 out of 5

4.9

35a LG Floor, Stratford Westfield, 2 Stratford Place, E20 1EJ LONDON, GB


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Rated 5 out of 5 stars

I went to the Stratford branch one and met Usman . He was extremely patient and professional In assisting me make my payment as my card chose the day I decided to get my dad his favourite perfume f... See more

Company replied

Rated 5 out of 5 stars

I had an absolutely amazing experience! The service was exceptional from start to finish. Not only did they help me find the perfect gift, but they truly went the extra mile to make sure everything... See more

Company replied

Rated 5 out of 5 stars

Super polite and kind, every worker was openly willing to help out and remind us of ways that we can save with getting more! Picked something out for my girlfriend and went to pay, whilst in queue I s... See more

Rated 5 out of 5 stars

The customer service is brilliant at this store I was clueless about perfumes. I felt like an expert and connoisseur in the end. Both Nazifa and Georgia provide excellent customer service and are fri... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • 35a LG Floor, Stratford Westfield, 2 Stratford Place, E20 1EJ, LONDON, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

120 reviews

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4.9

All reviews

(120)

35,098 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Georgina was absolutely amazing great service went above and beyond lovely girl x

May 19, 2025
Unprompted review
The Perfume Shop - Westfield Stratford Lower Ground Floor 289 logo

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289

Thank you for your positive review!

The Perfume Shop.

Rated 5 out of 5 stars

Nish was super helpful

Nish was super helpful. Will always pass by when I come shopping for perfumes

May 17, 2025
Unprompted review
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Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289

Thank you for your positive review!

The Perfume Shop.

Rated 5 out of 5 stars

Thank you so much Bushra

Thank you so much Bushra, so patient and kind you really helped me decide what to get
You picked an amazing choice
I am very happy and will be sure to come again just because of you.

May 14, 2025
Unprompted review
The Perfume Shop - Westfield Stratford Lower Ground Floor 289 logo

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289

Hi,

Thank you for your lovely 5-star review! We appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Very good service

Very good service Mahdi

May 13, 2025
Unprompted review
The Perfume Shop - Westfield Stratford Lower Ground Floor 289 logo

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289

Thank you for your positive review!

The Perfume Shop.

Rated 5 out of 5 stars

Yaqub at Stratford 3 helped me pick out…

Yaqub at Stratford 3 helped me pick out a lot of perfumes to gift to my siblings and I could not have asked for better help, he showed me the best perfumes and advised me on the perfumes that wouldn't be recommended for the summer that is coming. Thank you for your help Yaqub 1

May 12, 2025
Unprompted review
The Perfume Shop - Westfield Stratford Lower Ground Floor 289 logo

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289

Thank you for your positive review!

The Perfume Shop.

Rated 5 out of 5 stars

Yaqub

Yaqub, Fiona, Nazifa and Nabilah were very kind to me and my friend in the store approaching us as soon as we entered the store. Yaqub stayed with us for around 30-40 minutes helping us to find the best products to take back home to India and working to give me the best deal. i will be returning for Yaqub and the others as they have shown me the best service than any other store I have been to. Thank you so much for everything

May 10, 2025
Unprompted review
The Perfume Shop - Westfield Stratford Lower Ground Floor 289 logo

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289

Hi,

Thank you so much for your kind review, we truly appreciate your support.

Stay fabulous and fragrant,
The Perfume Shop

Rated 5 out of 5 stars

Kay is so nice and so hardworking

Kay is so nice and so hardworking. Keep up the good work. I hope all of the sales lady like her is nice as her. Thank you again!

May 8, 2025
Unprompted review
The Perfume Shop - Westfield Stratford Lower Ground Floor 289 logo

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289

Hi,

Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

The customer service is brilliant at…

The customer service is brilliant at this store
I was clueless about perfumes. I felt like an expert and connoisseur in the end. Both Nazifa and Georgia provide excellent customer service and are friendly and welcoming. I tested many perfumes but they remained passionate. They worked out what I was after. Thanks alot. I'll be visiting again.

May 4, 2025
Unprompted review
The Perfume Shop - Westfield Stratford Lower Ground Floor 289 logo

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289

Hi,

Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.

Kind regards,
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

Excellent service

Excellent service, so helpful and polite. The perfume shop - Stratford 3 (Mahdi). Please give him a promotion

April 26, 2025
Unprompted review
The Perfume Shop - Westfield Stratford Lower Ground Floor 289 logo

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289

Hello,

Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Nish gave excellent customer service

Nish gave excellent customer service. She was great at helping me today.
Thank you Nish.

April 26, 2025
Unprompted review
The Perfume Shop - Westfield Stratford Lower Ground Floor 289 logo

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289

Hello,

Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Amazing gift wrapping thank you Yaqub

Amazing gift wrapping thank you Yaqub

April 24, 2025
Unprompted review
The Perfume Shop - Westfield Stratford Lower Ground Floor 289 logo

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289

Hello,

Thank you for your lovely 5* review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.

Warm regards,
Jasmyn

Rated 5 out of 5 stars

Lataya Stratford 3

Lataya Stratford 3
Amazing customer service given by lataya, she was very helpful in helping us choose perfumes for gifts.

April 18, 2025
Unprompted review
The Perfume Shop - Westfield Stratford Lower Ground Floor 289 logo

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289

Hi,

Thank you for your lovely review! We're so glad to hear you're happy with your experience. Your support means everything to us and we're excited to welcome you back again soon.

Stay fabulous and keep spritzing joy!
Sharain
The Perfume Shop Team

Rated 5 out of 5 stars

ON POINT CUSTOMER SERVICE

The sales assistant by name of Enrique though seemed fairly new on the job was very knowledgeable, listened to my request and was very willing to learn . He would go a long way cause very respectful as well

March 26, 2025
Unprompted review
The Perfume Shop - Westfield Stratford Lower Ground Floor 289 logo

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289

Hello,

We appreciate you taking the time to share your positive experience. It's wonderful to hear that you had such a great interaction with our sales assistant. We're thrilled that he was able to provide you with the information and support you needed. We're proud of our team's commitment to providing excellent customer service.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Superstaffs

Please bosses of this company, give all members of staff of this companies branch Stratford 3 Mandi, Yaqui, Nish & Manager Fiona the Simon Cowell equivalent of the Golden Buzzer for this company.

February 28, 2025
Unprompted review
The Perfume Shop - Westfield Stratford Lower Ground Floor 289 logo

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289

Hello,

We are so happy to hear that you had such a positive experience at our Stratford branch. We are incredibly proud of our team members and strive to provide excellent customer service. We will be sure to share your kind words with Mandi, Yaqui, Nish, and Fiona. Thank you for taking the time to share your experience.

Best wishes,
Jasmyn

Rated 5 out of 5 stars

Ally

Ally was very patient with us and keeps continually responding on which perfume is the best to buy she was a lovely sales assistant and beautiful human. I gave her 5 star

Kind regard
Farhana Rahman

February 14, 2025
Unprompted review
The Perfume Shop - Westfield Stratford Lower Ground Floor 289 logo

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289

Thank you for your 5* review. We're thrilled you had a great experience and appreciate the support.

Best regards,
Sharain

Rated 5 out of 5 stars

Delivery is on time and perfume smells…

Delivery is on time and perfume smells like very classy.

December 29, 2024
The Perfume Shop - Westfield Stratford Lower Ground Floor 289 logo

Reply from The Perfume Shop - Westfield Stratford Lower Ground Floor 289

Hi there,

Thank you so much for a wonderful review. We appreciate your kind words and thank you for shopping with The Perfume Shop.

Kind regards,
Sharain

Rated 5 out of 5 stars

"Had an excellent experience on this shoop and for sure i will be back thanks so mutch Fiona …

"Hi my name its Silva and Had an excellent experience at this perfume shop thanks to their outstanding employee, Fiona. She is truly a professional who knows her craft well. What impressed me most was her attentive service - she took the time to understand exactly what I was looking for and made thoughtful recommendations.
Fiona's deep knowledge of the perfume selection and her amazing customer service skills made the shopping experience memorable. She was patient, friendly, and genuinely interested in helping me find the perfect fragrance. Her professional approach and attention to detail show that she really cares about her customers.
The shop is lucky to have such a dedicated employee. I highly recommend visiting this perfume shop and asking for Fiona's assistance - you won't be disappointed!"

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Super polite and kind

Super polite and kind, every worker was openly willing to help out and remind us of ways that we can save with getting more! Picked something out for my girlfriend and went to pay, whilst in queue I spotted a fragrance that I wanted a while ago, and a young worker named Yaqub went and found it silently and raised it in the air for me to see 😂! He let me smell it and showed me the discounted price, ended up buying that one too!

December 13, 2024
Unprompted review

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