Lisa was excellent she was kind and really helpful for what I was looking for and even signed me up and gave me advice for the future would recommend
Company replied
36 The Gallery The Mander Centre, WV1 3NJ WOLVERHAMPTON, GB
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Lisa was excellent she was kind and really helpful for what I was looking for and even signed me up and gave me advice for the future would recommend
Company replied
I was served by Lisa at Wolverhampton branch, a service with a smile, very helpful and helped with my blue light card for discount, thank you.
Company replied
Absolute angel of a sales lady, Lisa helped us find a perfect scent and knew the range so well and what to recommend. She helped with her own personal recommendations and what other customers buy too!... See more
Company replied
Lisa was extremely welcoming, helpful and patient. Her customer skills are amazing and smile infectious. I walked away feeling really happy with my purchase. Thank you Lisa
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
36 The Gallery The Mander Centre, WV1 3NJ, WOLVERHAMPTON, United Kingdom
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I was served by Lisa at Wolverhampton branch, a service with a smile, very helpful and helped with my blue light card for discount, thank you.

Reply from The Perfume Shop - Wolverhampton 44
Nicki from the wolverhampton was lovely customer service was excellent today thank you for a great experience.

Reply from The Perfume Shop - Wolverhampton 44
Amazing customer service from Nikki (Wolverhampton branch).Instant response and great advice from her.

Reply from The Perfume Shop - Wolverhampton 44
Lisa was extremely helpful, she beautifully gift wrapped my purchases and nothing was too much trouble.

Reply from The Perfume Shop - Wolverhampton 44

Reply from The Perfume Shop - Wolverhampton 44
Ordered this aftershave for part of my son's Easter Presents, he absolutely 💯 love's it it's classic & smells amazing, had it on offer so a win win for me. i had a few free samples aswel in the box, came well packed aswel so very pleased with the service & will order again..

Reply from The Perfume Shop - Wolverhampton 44
Just been to wolverhampton store and was served by Claire,what service we had,she was very pleasant and knew all about her scents.
Thankyou claire

Reply from The Perfume Shop - Wolverhampton 44
Came to the Wolverhampton store today and Claire served me..what a wonderful lady. Very knowledgeable and helpful, I’ll be back next payday for some more perfume :) thank you!

Reply from The Perfume Shop - Wolverhampton 44
I had an amazing experience today at the Wolverhampton store. I have been assisted by Claire who was very helpful and knowledgeable about the fragrances that the store offers and helped me chose a perfume that suits me best.
Thank you :)

Reply from The Perfume Shop - Wolverhampton 44
Lisa was brilliant and gave great customer service

Reply from The Perfume Shop - Wolverhampton 44
The assistant Nickie was very polite and helpful. Excellent service and great experience

Reply from The Perfume Shop - Wolverhampton 44
Leanne was amazing. Very knowledgeable and great interpersonal skills. She understood what I was asking and catered towards what I was looking for.

Reply from The Perfume Shop - Wolverhampton 44
Sarah was really helpful and attentive when serving me today. She listened to my favourite perfumes and helped me to decide on a new one to try. Excellent customer service.

Reply from The Perfume Shop - Wolverhampton 44
Server by Lisa, excellent knowledge and catered to my previous aftershaves purchased with a different brand.
Highly recommend

Reply from The Perfume Shop - Wolverhampton 44
Excellent service from lisa thank you so much

Reply from The Perfume Shop - Wolverhampton 44
Nikki at the Wolverhampton Mander Centre branch was absolutely lovely. Told her I had Autism and she took her time with me, informed me of everything I wanted to know and was just calm and understanding. Real asset to your team. Thank you Nikki.

Reply from The Perfume Shop - Wolverhampton 44
Was served by Nikki today, she was so kind, helpful and approachable. She was brilliant in her recommendations of perfume and introduced me to a new fragrance that I loved. Thank you Nikki for your amazing customer service.

Reply from The Perfume Shop - Wolverhampton 44
I was served by Sarah today very lovely and approachable her laughter is infectious. Customer service assistants like her are an invaluable asset

Reply from The Perfume Shop - Wolverhampton 44
Lisa the shop assistant was extremely helpful. Very bright and pleasant she deserves the 5 stars.

Reply from The Perfume Shop - Wolverhampton 44
Lovely friendly member of staff Lisa was very accommodating

Reply from The Perfume Shop - Wolverhampton 44
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