I am now on my 4th month and i was not sure if it was going to work BUT i am saying it has controlled my pugs allergies and i am now taking away Apequel. This is huge!! It has stopped my dog from lic... See more
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See what reviewers are saying
I have been using the PetLabCo. joint care chew for over five years for my ageing pug. At 15 years old, she is doing great. She does have some degenerative issues not related to joints that are givin... See more
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Jury is still out on whether the product works (only been 2 wks) but already trying to send me “my next subscription” shipment (despite buying a 3 month supply initially) Tried to change the shipm... See more
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What I have found is I will get a notice my product is out for delivery and it does not show up that day. Last three deliveries were at least three days past that initial delivery notice. Good news... See more
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Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
1145 Midland Avenue, M1k 4H2, Toronto, Ontario, Canada
- +1-873-300-6088
4.2
Great
358 reviews
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Reply from PetLab Co. - Canada
Hey there,
We're happy to hear that you appreciate our on-time deliveries. Thank you for taking the time to share your positive experience with us!
Warm regards,
PetLabCo.
I wish every delivery service was as…
I wish every delivery service was as well run as yours!!!!
February 17, 2026
Reply from PetLab Co. - Canada
Hi George,
We truly appreciate you taking the time to share this. Hearing that you wish every delivery service were as well-run as ours means a lot to our team. We work hard to make sure everything runs smoothly, and feedback like this makes it all worthwhile.
Best regards,
PetLabCo.
Reply from PetLab Co. - Canada
Hi there,
We’re thrilled to hear you found our service fast and efficient — that’s exactly the experience we aim to provide. We truly appreciate you taking the time to share your feedback, and we look forward to serving you again soon!
All the best,
PetLabCo.
Reply from PetLab Co. - Canada
Hi Patricia,
Thank you so much for your kind words! It makes us so happy to know we’re keeping your deliveries on time. We truly appreciate your trust and are so grateful to have you as part of the pack. 🐾
Warm regards,
PetLabCo.
Just the quickness and the tracking
February 25, 2026
Reply from PetLab Co. - Canada
Hi Crystal,
We're so happy to hear that you appreciate our fast service and tracking system. Thank you for your feedback! It means a lot to us.
Regards,
PetLabCo.
Package arrived as schedule
February 18, 2026
Reply from PetLab Co. - Canada
Hi Josee,
Thank you for letting us know! We’re glad your package arrived as scheduled. We hope your furbaby enjoys it! 🐾
Regards,
PetLabCo
Missing product plus delete American account
I spoke to someone to add just a single one time dental care powder to try to my regular monthly order for Gracie. I had sent them my dog's weight as asked and heard nothing so thought it would be in my monthly package but it was not.
I had also just changed my monthly order from 2 to 1 probiotic a month-that was correct as was 1 joint. Also they were supposed to delete my American account so I only have a Canadian one. Please check
February 23, 2026
Reply from PetLab Co. - Canada
Hi Linda,
We’re sorry for the confusion and frustration this has caused. After reviewing your account, we can see that a member of our team has already addressed these concerns and updated your subscriptions yesterday. This includes the adjustments to your monthly quantities.
We’ve also sent a confirmation email with the details. If you haven’t seen it yet, could you please check your inbox, including your spam or junk folder, just in case it was filtered there?
If anything still doesn’t look right, please let us know at help@thepetlabco.com we’re more than happy to double-check everything to make sure it’s exactly how you’d like it for Gracie moving forward.
Warm regards,
PetLabCo.
Reply from PetLab Co. - Canada
Hi Stephanie,
We are so happy to hear your package arrived on time. We understand just how important timely deliveries are. Thank you so much for sharing your feedback with us.
Regards,
PetLabCo.
My order arrived as promised
My order arrived as promised. Great company as per my experience.
Thank you so much.
February 23, 2026
Reply from PetLab Co. - Canada
Hi Debbie,
Thank you so much for your kind words. We are so happy to hear your order arrived as promised. Thank you for being a part of our community.
Regards,
PetLabCo.
Reply from PetLab Co. - Canada
Hi Petra,
We truly appreciate your support and are so glad you had a great experience. It means the world to us to be part of your pup’s wellness journey. If you ever need anything, we’re always here to help!
Regards,
PetLabCo.
Timely delivery and seems to be really…
Timely delivery and seems to be really helping our dog!
February 23, 2026
Reply from PetLab Co. - Canada
Hi Susan,
We are so happy to hear you are seeing the benefits for your dog. Thank you so much for allowing us to be a part of their wellness journey.
Warm regards,
PetLabCo.
My probiotics are always delivered on…
My probiotics are always delivered on time and emails are very informative. I’m very pleased with PetLab!!
February 22, 2026
Reply from PetLab Co. - Canada
Hi Sandra,
Thank you so much for the wonderful feedback. We appreciate you being a part of our community and are happy to hear you are pleased with us.
Regards,
PetLabCo.
They claim on their website that any…
They claim on their website that any products including green lipped mussels must also mention where it was sourced from. Well on their own products they don't do that, and, they still claim it is sourced from New Zealand, and, they tell you where you can find this info, which is totally not there, so they lie to customers. And when you ask again for a link to confirm their claim and where a customer can read this info, all of a sudden they can't provide any proof of that and it is written nowhere on their product page, details, ingredients, etc. They don't even follow their own advice. That's shady.
Update: I did contact your business multiple times and communicated with a couple of agents, and none could direct me to the information about the green lipped mussels origins. One said it was written on the ingredients list, which wasn't true and he couldn't send me a link to confirm his claim, and all the other ones couldn't send me a link to confirm their claim, they said they could only tell me where the green lipped mussels were sourced, but not send me a link to confirm their claim. The product is the joint care chew. Nowhere on the product page is it written the green lipped mussels are sourced from New Zealand, and no customer service agent could confirm it, else than with their word on it.
February 18, 2026
Unprompted review
Reply from PetLab Co. - Canada
Hi there,
We’re sorry to hear about your frustration and appreciate you bringing this to our attention.
We do provide sourcing information for our Green Lipped Mussel, including confirmation that it is sourced from New Zealand, and we’re happy to point you directly to where this is listed. It’s possible there may have been a misunderstanding or difficulty locating the information.
We’d love to look into your specific correspondence so we can address this properly. Please feel free to get back to us with your order details or the email address used to contact us, and we’ll follow up with you directly.
Best regards,
PetLabCo.
Better
This delivery was much better than the last, it was timely and tracked well
February 18, 2026
Reply from PetLab Co. - Canada
Hi LeeAnne!
We’re really glad to hear this delivery was timely and easy to track. We appreciate you sharing your experience. If there’s ever anything else we can assist you with, please don’t hesitate to reach out.
Regards,
PetLabCo.
Delivery is always on time
Delivery is always on time . This company is very professional.
February 18, 2026
Reply from PetLab Co. - Canada
Hi Erik!
Thank you so much for your kind words! We’re thrilled to hear that your deliveries have been consistently on time and that you’ve had a positive experience with our team. We truly appreciate your support and happy you are part of our community.
Regards,
PetLabCo.
Reply from PetLab Co. - Canada
Hi Zoltan,
We're so happy to hear how your order was delivered to your doorstep as expected!
Best regards,
PetLab Co.
My dog died and you guys kept
My dog died and you guys kept. Sending me a supplies reminding of my pup. Why don’t you send me another dog to Finnish this
February 6, 2026
Reply from PetLab Co. - Canada
Hi Scott,
We’re so very sorry for your loss. We understand how difficult it can be to receive reminders during such a painful time, and we sincerely apologize for any distress this may have caused. A member of our team will be reaching out to you shortly to assist and make sure everything is taken care of. Please accept our deepest condolences, and don’t hesitate to let us know if there is anything else we can do to support you.
Regards,
PetLabCo.
The overall ingredients,quality ,the…
The overall ingredients,quality ,the price. Amazing product for my dog,11 1/2 year old shitzu/havanese,who’s started with arthritis. In just 1 month seeing a big difference in her overall health.Canadian product,very nice!
Thank you
February 9, 2026
Reply from PetLab Co. - Canada
Hi Laurel!
We're happy to hear that our product has made a big difference in your dog's health! We appreciate you sharing your positive experience and are glad your dog is doing well. Thank you for your review!
Regards,
PetLabCo.
This product is so amazing for helping…
This product is so amazing for helping with my dogs teeth. I’ve always had a hard time getting to the back teeth of my Dutch Shepherd however, this stuff really gets the job done! I also have two German shepherds and a pity mix and they all use it and love it! So happy with the results!
February 2, 2026
Reply from PetLab Co. - Canada
Hi Sondra!
We're happy to hear that our ProBright is so helpful for your dogs' dental care! It's great to know that all your dogs enjoy using it. Thank you for sharing your positive experience!
Regards,
PetLabCo.
They were very caring and took care…
They were very caring and took care immediately of a problem with delivery very good to communicate with
February 6, 2026
Reply from PetLab Co. - Canada
Hi Bonnie!
We’re glad we could help resolve the delivery issue quickly for you. Thank you for reaching out to our team and for taking the time to share your feedback! We truly appreciate it.
Regards,
PetLabCo.
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