I am now on my 4th month and i was not sure if it was going to work BUT i am saying it has controlled my pugs allergies and i am now taking away Apequel. This is huge!! It has stopped my dog from lic... See more
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See what reviewers are saying
I have been using the PetLabCo. joint care chew for over five years for my ageing pug. At 15 years old, she is doing great. She does have some degenerative issues not related to joints that are givin... See more
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Fast, efficient delivery. I would have gone for the extra bonus offers (as I have done in the past on a few orders) but the shipping bags have not been large enough. I lost three tubs in a shipment t... See more
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Jury is still out on whether the product works (only been 2 wks) but already trying to send me “my next subscription” shipment (despite buying a 3 month supply initially) Tried to change the shipm... See more
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Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
1145 Midland Avenue, M1k 4H2, Toronto, Ontario, Canada
- +1-873-300-6088
4.2
Great
358 reviews
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Absolutely ridiculous return process
Absolutely ridiculous return process! I will never ever order from them again.
January 5, 2026
Unprompted review
Reply from PetLab Co. - Canada
Hello Victoria,
We’re sorry to hear that you had trouble returning your package, and we appreciate you reaching out.
To process a return, please contact us first so we can provide you with a Return Merchandise Authorization (RMA). To be eligible, the item must be unused, in the same condition as received, sealed and unopened, and returned within the 30-day return window.
Could you please share your order ID so we can locate your account and assist you further? We’ll be happy to help.
Best Regards,
PetLabCo.
This product alleviated my dog's allergy symptoms and I recommend it!
In short: This product alleviated my dog's allergy symptoms and I recommend it!
More context: As my dog aged he needed a specialized diet due to liver failure. I'm not sure if it was the food or something else, but he started experiencing itching and skin irritation, sometimes rashes / hot spots. He was constantly licking, which drove both of us insane. I was desperate to find something that would help alleviate his discomfort and tried a number of other things, but nothing worked long term, so I figured it would be worth giving this product a shot. I was shocked that, within a week, all of his itching and licking stopped! He was an 80 lb German Shepherd / Husky mix, and I started him on one chewable tablet a day for a week to reduce the risk of stomach upset / GI complications. After a week with no issue, I upped his dose to 2 tablets. I did not observe any complications with any of his other medications or conditions after starting these tablets and he continued to have allergy relief until it was his time to pass due to liver failure and osteoarthritis complications.
I've seen some reviewers comment about difficulty using the website and managing their subscription, but I didn't have any of the same issues. I created an account when I started my first subscription, could log in to change my subscription settings, and was also able to cancel my subscription immediately when my dog passed away.
December 1, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hello Alli,
Thank you so much for taking the time to share such a thoughtful and detailed review. We’re truly grateful you gave our product a chance.
We’re especially touched that you shared your experience during such a challenging time, and we’re honored to have been part of your dog’s journey.
Thank you as well for sharing your experience with our website and subscription process. Your feedback is incredibly valuable. Please accept our heartfelt condolences for your loss, and thank you again for trusting us and recommending our product. 🐾💙
Best Regards,
PetLabCo.
Delivery and my dogs won't spit it out.
December 21, 2025
Reply from PetLab Co. - Canada
Hello David,
We're happy to hear that your dogs enjoy it, and we appreciate your feedback regarding the delivery!
Best Regards,
PetLabCo.
It was quick shipping and arrival
It was quick shipping and arrival. I changed my Mia’s joint meds to PetLab as it seemed like her old ones just were not working anymore. They were twice the cost and took forever to get here. My Kilo has been taking PetLab probiotics for a year now and oh my lord how they have changed his life!! And they still work on him! So I chose to change Mia to PetLab’s joint medicine. I am very hopeful with thePetLab brand.
December 19, 2025
Reply from PetLab Co. - Canada
Hello Elizabeth,
We're happy to hear about your quick shipping experience! It's wonderful that our probiotics have made such a difference for Kilo. Thanks for your positive feedback!
Best Regards,
PetLabCo.
I only had a problem with one delivery…
I only had a problem with one delivery where two of the bottles were lost in delivery. PetLab Co replaced them immediately. I've been a customer for over two years and never had a problem with delivery. It is so easy to reschedule.
December 19, 2025
Reply from PetLab Co. - Canada
Hello Majida,
We appreciate your long-term support! We are so glad to hear that the replacements were handled quickly and that rescheduling is easy for you. Thanks for sharing your experience.
Best Regards,
PetLabCo.
A responsible caring company.
I appreciate the company getting back to me and not only cancelling and refunding my money but they took the reaction my dog had seriously and care about how she is doing. It's nice to have a company not just interest in money but the well care of our pets.
December 19, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hi Pat,
We're so sorry to hear your dog had this experience. We take great pride in our products by meticulously selecting ingredients to ensure the highest quality for our customers' pets. We take these issues very seriously. We’re here to help and would love to assist further. Could you please provide your Order ID?
All the best,
PetLabCo.
PISSED OFF!!!!
I had a product in my cart. I do NOT order it!!! Suddenly I have an email saying that my order is on its way. I emailed them immediately and told them that I would send back their product as soon as I got it and wanted a full refund. AI answered me only asking for my info on my account. In 3 emails. The last I got was thay someone would be in touch. Well no one has "been in touch". I dont know what to do when it arrives. I dont want to be out of my money and product. I am so very pissed off !!!! 😡😡😡😡😡😡
December 10, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hello Cheryl,
We’re truly sorry for the frustration this situation has caused, and we completely understand why you’d be upset.
Please know that an order will not be processed simply because an item was added to the cart. Orders only go through once checkout is completed and payment is confirmed using a debit/credit card or another payment method. That said, we’d be more than happy to look into this for you and get it resolved properly.
To assist you as quickly as possible, could you please share your order ID with us?
You’re always welcome to reach out to us directly as well to make the cancellation. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns.
Best Regards,
PetLabCo.
Always on time,packaging very good
Always on time,packaging very good. Our dogs think it's a treat! Happy dogs, happy owners
November 3, 2025
Reply from PetLab Co. - Canada
Hello Diane,
We're happy to hear that our punctual service and careful packaging please you and your dogs! Thank you for sharing your positive experience with us.
Best Regards,
PetLabCo.
Works great
This product works wonders on my dachshund who at one time could not walk and now he can thanks to your product thank you
November 27, 2025
Reply from PetLab Co. - Canada
Hello Julie,
We're so happy to hear that our product has made a positive change to your dachshund. Thank you for sharing this wonderful success story with us!
Best Regards,
PetLabCo.
Very happy with this company.
November 26, 2025
Reply from PetLab Co. - Canada
Hello Tara,
We're so glad you're happy with our company. Thank you for letting us know about your positive experience!
Best Regards,
PetLabCo.
I have two of the most pickiest eaters…EVER
I have two of the most pickiest eaters ever...a Pug and a Chihuahua ..they had bad breath and tartar on their teeth..tooth brushing..NO WAY...sprinkled your product on their food and have noticed tartar diminishing and bad breath..not as bad...they eat their food and don't even seem to notice...this is a great product!!!! Recommend for those picky pooches..you got to try it!
November 1, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hello Sharron,
Thank you so much for sharing your experience! We’re thrilled to hear that even your picky eaters — your Pug and Chihuahua — are enjoying the product and that you’re seeing a positive difference with their tartar and breath. 🐾
Thank you for recommending it to others, and we’re so happy your furry friends are loving it!
Best Regards,
PetLabCo.
I called about my order and the…
I called about my order and the operator was able to fix the automatic shipping and I received my product within the time that I expected
November 29, 2025
Reply from PetLab Co. - Canada
Hello Denise,
Thank you for sharing your experience! We’re glad to hear our team was able to help update your automatic shipping and that your order arrived right on time. If you ever need anything else, we’re always here to help!
Best Regards,
PetLabCo.
Fast delivery
Fast delivery, my picky Shitzu, Ducky. Loves them. I do have to coat them with butter though. It is helping a lot with his itching problems. His coat looks healthier as well. Thank you for your free first order. I will continue giving these to Ducky. I tell him to "take his treats" so he knows they're good for him!
November 18, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hello Lynndel,
We're so glad Ducky loves the chews! It's great to know they made a positive difference. Thank you for sharing your experience and for choosing our product. We appreciate your continued support!
Best Regards,
PetLabCo.
Reply from PetLab Co. - Canada
Hello Dawn,
Thank you for sharing your feedback. We're sorry to hear that the product didn't help your dog. Supplements can take up to 3 months of consistent use to truly see their potential benefits. However, every dog has different needs, and it may take a different approach to see the results you’re hoping for.
You’re always welcome to reach out to us directly. We offer a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns.
Best Regards,
PetLabCo.
SCAMMER
We been using this product for 6 months on our 2 dogs and see no results. Their breath still stink and teeth getting more yellow. We contacted the company for refund but they refused. BEWARE SCAMMER
November 19, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hello Daniel,
Thank you for sharing your feedback, and we’re so sorry to hear about you and your pup's experience.
Please know that we are committed to transparency and customer satisfaction. Our team reviews every refund request individually, and we always do our best to support our customers based on the details provided.
Could you kindly provide us with your order ID so we can look into this further? Please know that we also have a “Contact Us” form on our website, which is the fastest way to get in touch with our team for any concerns.
Best Regards,
PetLabCo.
T your meds work for my dog and everything is doing well thank youhe pills are working is just that I…
The pills are working is just that I have eight unused bottles and I wish to cancel my order until I start running low. Please again cancel my auto pay for your product. Thank you very much.
November 18, 2025
Reply from PetLab Co. - Canada
Hello Edward,
We’re glad to hear that the product is working! I completely understand wanting to pause your subscription while you use your current supply. Please know that you have the option to adjust the delivery frequency or postpone it anytime through our customer portal.
In the meantime, our team will be reaching out to make sure you’re fully taken care of. We really appreciate you bringing this to our attention!
Kind regards,
PetLabCo.
I tried so many things to get my German…
I tried so many things to get my German Shepherds teeth clean. But they just didn’t work & kept getting browner . Vet teeth cleaning is so expensive so I did my research, looked at reviews & decided to give Petlab a try . Well it’s been about 4 weeks now & I can honestly see a difference in his teeth ! His teeth are whiter , the brown in his back teeth is diminishing! I mix it in his food He just eats the powder that way . I’m so glad I took a chance on this product because ITS WORKING !!! I’ve recommended it to others that I know that have adopted shelter pets like I have !
November 18, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hello Sharon,
Thank you so much for sharing this wonderful update! We’re thrilled to hear that you’re already seeing such a positive difference in your German Shepherd’s teeth.
It’s great that mixing it with his food works well for him, and we truly appreciate you recommending us to others, especially fellow pet parents with adopted pups. Your trust means a lot to us!
Best Regards,
PetLabCo.
Well packaged and arrived on time!
November 18, 2025
Reply from PetLab Co. - Canada
Hello Michelle,
We're happy to hear that your order arrived well packaged and on time! Thank you for your positive feedback; we appreciate it.
Best Regards,
PetLabCo.
I was disappointed that they dhoe the…
I was disappointed that they dhoe the blue bottles of the product and we get the white bottles. Plus amazon is delivering it. Not going thru the mail like it use to
November 11, 2025
Reply from PetLab Co. - Canada
Hello Samantha,
Thank you for sharing your feedback with us. We’re sorry to hear about the disappointment with the packaging difference. Some batches may come in updated or alternate bottle colors depending on the production run, but the formula inside is always the same high-quality product.
Regarding the delivery, carriers can vary depending on the shipping location and availability. At times, Amazon Logistics may assist with fulfillment to ensure faster delivery times, but your product is still coming directly from us.
We appreciate you letting us know, and if there’s anything else you’d like us to look into, we’re here to help.
Best Regards,
PetLabCo.
Reply from PetLab Co. - Canada
Hey Judith,
We're happy to hear that your dog loves our product! It's always great when our furry friends enjoy the things we get for them. Thank you so much for sharing!
Kind regards,
PetLabCo.
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