I am now on my 4th month and i was not sure if it was going to work BUT i am saying it has controlled my pugs allergies and i am now taking away Apequel. This is huge!! It has stopped my dog from lic... See more
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See what reviewers are saying
I have been using the PetLabCo. joint care chew for over five years for my ageing pug. At 15 years old, she is doing great. She does have some degenerative issues not related to joints that are givin... See more
Company replied
Fast, efficient delivery. I would have gone for the extra bonus offers (as I have done in the past on a few orders) but the shipping bags have not been large enough. I lost three tubs in a shipment t... See more
Company replied
Jury is still out on whether the product works (only been 2 wks) but already trying to send me “my next subscription” shipment (despite buying a 3 month supply initially) Tried to change the shipm... See more
Company replied
Company details
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
1145 Midland Avenue, M1k 4H2, Toronto, Ontario, Canada
- +1-873-300-6088
4.2
Great
358 reviews
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DO NOT BUY …
Purchased this product to replace a pharmaceutical prescirbed medication (Zenrelia) for my dog living constant intching. Well after 2 weeks of using this product... I am facing a NEGATIVE VERDICT with NO visible ITCHING REDUCTION on my dog. While the prescribed medication I had purchased worked after only 24 hours, and shared that info with PetLabCo, I was only met with the following remark: "in order to fully test the effects of the product, you would have to give 3 months of these to your dog". In other words, order MORE of these brown "chunks" before judging if they really worked.
Where I come from... we call this a SCAM.
Therefore save your money or invest in truly tested medication. No dog needs to suffer... so that PetLabCo can make some easy money of our backs.
November 11, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hi Dany, I am sorry to hear that you did not see the results you were expecting when using our product. Please keep in mind though that our products are a supplement, not a medication. Our products cannot treat or cure any illnesses, infections, or diseases, and are not a replacement for a prescribed medication.
We always advise customers to consult with their vet before using our products to determine if this is the right fit for them. This is also stated on our website and product labeling.
We have reached out to you via email to further discuss your specific concerns to resolve this matter together. Thank you!
Delivery of products
Delivery is on time and the company let's me confirm my shipment
November 3, 2025
Reply from PetLab Co. - Canada
Hello Ninja,
We’re so glad to hear your delivery arrived on time and that our confirmation process is working well for you! 💙 Thanks so much for sharing your experience — we truly appreciate it!
Best Regards,
PetLabCo.
Scammy, spammy and does not work!
My dogs tried the green powder and they became gassy and their breathe did not change.
Trying to cancel the subscription has become a nightmare.
Their website is difficult to cancel on and now I am on hold on their non-existent help-line.
Scammy, spammy and does not work!
November 10, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hello Tanya,
We’re truly sorry to hear about your dog’s experience — that’s certainly not the kind of impression we want to leave. We completely understand how frustrating this must have been, especially when trying to cancel your subscription.
We’re also sorry that you’ve had difficulty reaching us. Our team would love the chance to make this right. Please don’t hesitate to contact us directly at help@thepetlabco.ca or call our Customer Experience Team at +1 873-300-6088 so we can assist you as quickly as possible.
Thank you for bringing this to our attention — we genuinely appreciate your patience and the opportunity to help. 💙
Best Regards,
PetLabCo.
Reply from PetLab Co. - Canada
Hello Irene,
We appreciate your positive feedback! We're happy to know you found our service fast and our customer service efficient and friendly. Thanks for your time!
Best Regards,
PetLabCo.
My dog isn't eating them
My dog isn't eating them. Please discontinue my subscription.
October 31, 2025
Reply from PetLab Co. - Canada
Hello Leo,
We’re sorry to hear your pup isn’t enjoying the chews — we know how frustrating that can be! 🐾 Some tips that have worked for picky eaters include adding a little peanut butter, wrapping the chew in cheese or a favorite treat, or mixing it with a bit of plain yogurt. When trying these ideas, please keep in mind any allergies or sensitivities your dog may have.
If you’d still like to discontinue your subscription, our team will make sure that’s taken care of. Thank you for sharing your feedback!
Kind regards,
PetLabCo.
It was shipped out very quickly
It was shipped out very quickly. The packaging was great and the product works well on my dog's teeth.
November 8, 2025
Reply from PetLab Co. - Canada
Hello Delena,
We're so happy to hear that the product works well for your dog's teeth and that you received it quickly with great packaging! We appreciate your feedback!
Best Regards,
PetLabCo.
Reply from PetLab Co. - Canada
Hello Eugenia,
Thank you for your kind words and for sharing your positive experience with us! We take pride in providing exceptional customer service, and your feedback validates our efforts. We look forward to serving you again and appreciate your support.
All the best,
PetLabCo.
My delivery was late.
My delivery was scheduled October 30 by 9 pm. It did not arrive.when I tracked my order, it said out for delivery. Then I got an email saying that the first delivery failed and would attempt again. I finally received my order on Sunday November 2.
November 3, 2025
Reply from PetLab Co. - Canada
Hello Cheryl,
We’re so sorry to hear about the delay with your delivery. We completely understand how frustrating it must have been to wait after seeing your order marked as out for delivery.
While our standard delivery timeframe is typically 3–5 business days, delays can occasionally occur due to courier scheduling. We’ll share your feedback with our shipping partners to help improve future deliveries.
Thank you for your patience and for bringing this to our attention. We truly appreciate your understanding.
Kind regards,
PetLabCo.
I didn’t received the scoop for the…
I didn’t received the scoop for the probright I can’t give it to my dog with out the scoop
October 30, 2025
Reply from PetLab Co. - Canada
Hi Edwin,
We’re sorry to hear that your ProBright Advanced arrived without a scoop! Sometimes the scoop can get buried at the very bottom of the tub during shipping, so if you haven’t already, would you mind checking there just in case?
In the meantime, our team will also be reaching out to make sure you’re fully taken care of. Thank you so much for letting us know — we really appreciate you bringing this to our attention!
Kind regards,
PetLabCo.
Questionable Cancelation Policy
I canceled a subscription and then received a shipment notification days afterwards. When I tried to contact the company AND provide a verification of my canceled subscription, which was canceled PRIOR to the shipment, my emails went unanswered. I
Update: I received a response asking for the Order ID which was provided in the multiple emails that I sent to the company but here it is again since I really do not have a way to reply to the company that has made any difference. Order ID: 11176998. Here is hoping that they actually do something about it and I can update this again with positive news. Otherwise, it is just an attempt to make it look like they are responsive.
September 19, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hi Cheryl,
We’re sorry for the trouble you’ve experienced. There shouldn’t be any orders processed after a subscription has been canceled — unless the cancellation occurred after an order was already processed for shipment.
We always strive to respond to our customers as quickly as possible, though it’s possible your message may have been sent to one of our marketing email addresses, which aren’t monitored, rather than our Help center inbox.
We’d really like to take a closer look at this and make sure everything has been properly resolved. Could you please provide your Order ID? We truly appreciate the opportunity to make things right.
Kind regards,
PetLabCo.
Good customer service
My dog Hazel has been scratching, I ordered chews from PetLab. She would not eat them. Their policy is return within 30 days unopened. Well I emailed and while they were opened they refunded 1/2 my money. I was happy with this and I have them to donate.
October 25, 2025
Unprompted review
Reply from PetLab Co. - Canada
We’re so glad to hear that our team was able to help with your refund, and we truly appreciate your kindness in donating the chews. We’re sorry Hazel didn’t like them, but we’re happy we could make things right for you both. Thank you for sharing your experience!
Best Regards,
PetLabCo.
Horrible company cannot sign on to…
Horrible company cannot sign on to cancel subscription and cannot contact support. And yet they keep taking my money. I send the product back and I have zero refunds.
October 17, 2025
Unprompted review
Reply from PetLab Co. - Canada
We're sorry you're having trouble canceling your subscription and contacting support. We'd love the opportunity to make things right. Please reach out to us directly by emailing help@thepetlabco.ca or by calling our Customer Experience Team at +1 873-300-6088.
Best regards,
PetLab Co.
Bad experience Made Better
I have a small dog that is easily affected by changing diet habits. I tried this product to help her. The company sent the product through Canada Post (knowing there was a possibity of a strike). After contacting the company I was assured they would resend it and they resent it through Canada Post. I have only had two months of the the product and have not received any more supply. I cannot speak to the product but will say there is VERY POOR customer service from this company.
Update - Customer service has contacted me and have addressed this. I still would hope that as a company they would use a different carrier than
Canada Post. I have decided to up my experience to three starts
October 9, 2025
Unprompted review
Reply from PetLab Co. - Canada
Thank you for taking the time to share your experience with us. We're truly sorry to hear about the delivery issues you've faced — we understand how frustrating it can be.
We appreciate you bringing this to our attention, and we'd love the opportunity to make things right. Please reach out to us directly by emailing help@thepetlabco.ca or by calling our Customer Experience Team at +1 873-300-6088.
We’re here to help and want to ensure both you and your pup have a much smoother experience moving forward. 🐾
Warm regards,
PetLabCo.
The dental powder has been amazing for cleaning their teeth
The dental powder has been amazing for cleaning my two yorkies teeth. They are 7 years old which is old for dogs not having dental cleaning from a Vet. The Vet says their teeth look good but may require cleaning next year. I truly believe that their small tarter around their gums will resolve the longer they take it. They have been using it for 4 months now and it has been an amazing improvement.
September 15, 2025
Reply from PetLab Co. - Canada
Hi Lani,
We're happy to hear that the ProBright Advanced has shown such positive results for your Yorkies! It's great to know their dental health is doing amazing, and we appreciate you sharing your experience. Thanks for your wonderful feedback!
Best regards,
PetLabCo.
terrible customer service been trying…
terrible customer service been trying to cancel my subscription I keep getting charged.
August 15, 2025
Reply from PetLab Co. - Canada
Hi Felipe,
Thank you for your feedback! We're sorry to hear you had difficulty canceling your subscription. Someone from our Customer Experience Team will reach out to you and assist you and make sure the cancellation is done. Don't hesitate to reach out if you have other concerns.
Best regards,
PetLab Co.
Bad communication
I have order this product, at first my dog like it and then it finished and I reordered and the next batch came same order as the first and the formula must have changed and the dog doesn’t like it anymore. I tried contacting the company and sent them cancellation subscription, and to my surprise, they still are going into my account and take orders. I’ve also refused to accept an order and give it back to the delivery person and I have not received a credit for that order. This company is very hard to get in touch with once you do a subscription from them. They continue to try to get money out of your account. This is not good and they do not reply back as to what the problem is or if we can try to solve it no, they just go into your account and take the money even though you send them several email, letting them know that you are cancelling your subscription.
July 5, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hi there,
We regret to hear that your dog no longer enjoys the product and that you're experiencing difficulties canceling your subscription. We're sorry for the lack of communication and any unwanted charges. Please provide your order ID so we can investigate the subscription issue and prevent further charges. We appreciate your feedback and look forward to resolving this for you.
All the best,
PetLab Co.
Product for my dog for gut health is an…
Product for my dog for gut health is an awesome product, healed his gut & over all health. He’s a healthier dog with your products. Very happy customer!!!!
July 26, 2025
Reply from PetLab Co. - Canada
Hi Eva,
We're more than happy to hear our product has helped your dog's overall health! It's wonderful knowing our products are making a positive impact. Feedback like this motivates us to continue working hard to create products that pets love and benefit from.
Warm regards,
PetLab Co.
Dog not taking
I emailed Petlab and told them that my dog wouldn't touch the chews no matter what I did, I spent 2 weeks doing everything a person could do to get my dog to take it. better than to have to throw that much money away. Petlab has reached out and I am happy with
the outcome.
July 27, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hi Sandra,
We're truly sorry to hear about your experience. Just like people, every dog has their own unique preferences, and not every formula is the right fit for every pet. We appreciate you giving our chews a try, and we’re sorry if we may have missed the chance to support you further. We'd love the chance to investigate and see how we can help. Could you please provide your order ID? We'll do our best to find a resolution for you.
Best regards,
PetLab Co.
4 or 5 months in and have not seen any…
4 or 5 months in and have not seen any results. All the adds so it will fix this and fix that. But it has made zero difference unfortunately just a waste of money.
July 22, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hi Tyler,
We appreciate your feedback and are sorry to hear that you haven't seen the results you expected. We understand that every dog has unique needs and what may work for one may not work for another. If you’d like, our team would love to work with you on finding an alternative. Feel free to reach out to us at help@thepetlabco.com or provide your Order ID, and we'll be happy to assist you.
Best regards,
PetLab Co.
My dog is licking more and eating more…
My dog is licking more and eating more grass now that he's taking the petco product... and he seems to be lethargic and just not feeling well..expensive too!
July 18, 2025
Unprompted review
Reply from PetLab Co. - Canada
Hi Teri,
Thanks for sharing your feedback. We’re so sorry you and your dog had this experience. How is your dog doing now? All dogs are unique, which means there have been instances where our product turned out not to be a good fit. We make sure to follow stringent quality measures to provide the best products for our best friends. We also strongly encourage those interested in our products who have concerns about the suitability of including a supplement into their pet’s routine, to check with their vet first.
Could you kindly provide your order ID with us so we can better understand what happened? Thank you!
Warm regards,
PetLab Co.
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