Absolute joke of a company! Placed a order via clearpay on the 12th November still have not received my order. Emailed the company 1 week later to be told there was a delay and my order was being disp... See more
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See what reviewers are saying
Fantastic products and I can depend on my delivery slot too.No more dragging heavy tinned food/sacks back from the supermarket also a fantastic range of healthy snacks/treats for your pets.Brilliant S... See more
AVOID AT ALL COST. My dog supplements arrived with a broken tab, there could be any tablets inside that container, there excuse is it probably happened due to the courier service, I find that hard to... See more
Ordered before a bank holiday so Delivery slightly longer but no fault of store. Rang to check status of order and made an enquiry about dry dog food and someone stayed on the phone for 20mins explai... See more
Company details
Written by the company
The Pet Van is a family run business launched in 2018 offering high end pet food and accessories all delivered direct to your door. From hypoallergenic foods to brands you all know and love we cater for all ages and breeds from the smallest birds to the biggest of horses, here at The Pet Van we have your needs covered.
Contact info
THE PET VAN STORE, 7 market place, United Kingdom
- thepetvan.co.uk
3.2
Average
119 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service very fast delivery
Excellent service very fast delivery, will use again.
April 29, 2020
Unprompted review
excellent service
April 26, 2020
Unprompted review
Great products and very friendly people
April 20, 2020
Unprompted review
Great local pet supplies
Great local pet supplies who have gone the extra mile to make sure our pets are fed at these difficult times. Friendly service and very reasonable prices. Highly recommended.
April 19, 2020
Unprompted review
Thank you
Really good service under the circumstances. Got a nice phone call to explain what status my order was at, very pleasant even though the person must have made the same phone call many many times.That gave them a friendly feel but still instilled confidence. They didn't issue false expectations. In this day and age and under the current circumstances it was nice to get honesty. I stumbled across this company by accident but would definitely use them again. Just to say I never give a 5 star as it leaves no room for improvement but these were very close. Thank you and I hope your business survives through and after CV19.
April 17, 2020
Unprompted review
Would use again!
I ordered as a donation to a local shelter, but from what I understand everything arrived quickly and with no fuss, and was in great condition.
April 14, 2020
Unprompted review
Really lovely guy and keeps in contact…
Really lovely guy and keeps in contact to let you know when it’s on it’s way
April 10, 2020
Unprompted review
Good service
April 9, 2020
Unprompted review
Very helpful supplier
Very helpful supplier. Called me last week to let me know that even due to high demand they had arranged to have pet food delivered . Keeper me informed on delivery and times of delivery.
Excellent service
April 9, 2020
Unprompted review
Really good company
Really good company. Emailed to say they had received order and emailed again once it was on its way. Definitely will use them again!
April 9, 2020
Unprompted review
Great service
Really helpful, especially given the current circumstances
April 6, 2020
Unprompted review
First Class
Great communications throughout, first rate customer service, thank you.
April 5, 2020
Unprompted review
The pet van
Brilliant service at s bargain price. Because of the corona ouutbreak all aquarist medicine is difficult to find, not only did they find it but because my koi carp were ill he (the boss) delivered it to my home on a sunday .I call that exceptional service in these difficult times. Well done to them.
April 5, 2020
Unprompted review
Parrots mix
Very good mix still some bits my two parrots won’t eat, overall very good
April 1, 2020
Unprompted review
very helpful prompt delivery despite…
very helpful prompt delivery despite the present circumstances
March 28, 2020
Unprompted review
Excellent thank you will order again
March 8, 2020
Unprompted review
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