Absolute joke of a company! Placed a order via clearpay on the 12th November still have not received my order. Emailed the company 1 week later to be told there was a delay and my order was being disp... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic products and I can depend on my delivery slot too.No more dragging heavy tinned food/sacks back from the supermarket also a fantastic range of healthy snacks/treats for your pets.Brilliant S... See more
AVOID AT ALL COST. My dog supplements arrived with a broken tab, there could be any tablets inside that container, there excuse is it probably happened due to the courier service, I find that hard to... See more
Ordered before a bank holiday so Delivery slightly longer but no fault of store. Rang to check status of order and made an enquiry about dry dog food and someone stayed on the phone for 20mins explai... See more
Company details
Written by the company
The Pet Van is a family run business launched in 2018 offering high end pet food and accessories all delivered direct to your door. From hypoallergenic foods to brands you all know and love we cater for all ages and breeds from the smallest birds to the biggest of horses, here at The Pet Van we have your needs covered.
Contact info
THE PET VAN STORE, 7 market place, United Kingdom
- thepetvan.co.uk
3.2
Average
119 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love their customer service
I love their customer service. And the treats for my dogs are wonderful, not to mention the prompt delivery. Count me in as another loyal customer here. Highly recommended to anyone with a pet and needs quality treats for them.
December 19, 2019
Unprompted review
We haven't tried the beds yet
We haven't tried the beds yet, but the service was faultless.
October 27, 2019
Unprompted review
good selection of stock
good selection of stock
competitive pricing
quick delivery
October 5, 2019
Unprompted review
Great customer service and couldn’t be…
Great customer service and couldn’t be beaten on price! Great value! Thanks Petvan
September 11, 2019
Unprompted review
Great communication always willing to…
Great communication always willing to please the customer have had several conversations with the owner overall a pleasure to do business with.
September 8, 2019
Unprompted review
Fab item and prompt delivery
September 4, 2019
Unprompted review
Excellent price and reasonable postage…
Excellent price and reasonable postage charges. If delivery had been quicker i would have given 5 stars.
August 17, 2019
Unprompted review
Reply from THE PET VAN STORE
Hello and thank you for your feedback. I am sorry to hear your order was delayed I will look into this for you and contact you. Kind regards .
Original product was not available
Original product was not available, however a similar bird table was supplied.Very happy with service, would use again and recommend.
June 24, 2019
Unprompted review
Dogdoza sofa bed
Hi,
Excellent dog bed. Efficient and courteous service. Would gladly recommend.
May 18, 2019
Unprompted review
Fantastic service and prices
Fantastic service from the petvan, great delivery service and competitive prices!
May 9, 2019
Unprompted review
A very personal service
A very personal service. Excellent delivery time. Fantastic quality product.
April 26, 2019
Unprompted review
We order food for our dogs every month…
We order food for our dogs every month from The Pet Van and they never fail to deliver on both quality and price. Highly recommend them!
April 26, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.