I purchased a 128GB PhotoStick that refused to work with my iPhone 14 ProMax. PhotoStick customer support worked with me over 2 days diligently trying to find a fix. We concluded there must me somethi... See more
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My photostick keeps stalling before it's started processing anything. Actually it did process a few once but since then it finds all the duplicates and all the ones already saved but doesn't get as fa... See more
Company replied
This may be a premature review, because I broke my photostick off the usb part in the computer accidentally. I contacted CS today and they were quick to reply, take action and send me a replacement. V... See more
Company replied
8 weeks no delivery DHL says to contact PhotoStick Their response has been less than zero Too bad so sad!!! Scam!!! Scam!!! Scam!!! Just arrived I would not recommend this company to anyone... See more
Company replied
Company details
Written by the company
Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.
Contact info
South Colorado Avenue 225, 80731, Haxtun, United States
- thephotostick.com
2.9
Average
572 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I have just been on chat with this…BRILLIANT Company.
I have just been on chat with this company and they could not have been more helpful with an absolute novice. Well done photo stick people, very courteous and knowledgeable. BRILLIANT !!!
October 17, 2022
Unprompted review
Reply from ThePhotoStick
Hello Vera,
Thank you for posting this review and sharing your experience with our support! It is greatly appreciated. If you need anything further, please reach out to our amazing support team, who is waiting to assist you with your needs.
Thank you for being a valued customer
ThePhotostick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I’m on day 3 trying get this product to…
I’m on day 3 trying get this product to work, £81 (uk) what a lot of wasted money and time spent. They are Advertising files/photos transferred very quickly!… day 3 and still this is not completed . I had 6000 photos in my phone .So frustrating as it takes so long ….your phone drains of battery and needs charging so you need to repeat the process again .
I had 100 % battery this morning and It drained to 20% after 3 hours it’s only completed 18% files . 3 days on and I’m now at 68% photo/file downloaded .it takes so long my battery life won’t last long enough .😡 wish I had read the reviews before purchasing.
September 26, 2022
Unprompted review
Reply from ThePhotoStick
Hello Elaine
Thank you for reaching out! I am sincerely sorry to hear of this matter. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you with this issue. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Extremely slow. Don't waste your time. Zero stars.
I bought the device, downloaded the app and proceeded to download my photos and videos. One and a half hours later, it was only 16% downloaded. At that rate it would have taken about 10 hours to download my photos and videos. This is a terrible device. I tried on my iPhone and my wife's iPhone and on both phones, same extremely slow speed. Don't waste your time. Not worth it. I returned the next day.
September 17, 2022
Unprompted review
Reply from ThePhotoStick
Hello Thomas
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Great customer care & service
I had a problem with my order, through no fault of Photostick. I received a prompt positive response from their Customer Services, who very quickly & efficiently assisted & solved the issue to my complete satisfaction. I am extremely grateful & cannot speak highly enough of Photostick’s exceptional customer care & service.
September 13, 2022
Unprompted review
Reply from ThePhotoStick
Hello Marian
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I had a need
I needed a detailed invoice and Rachel researched my purchase and gave it to me. She also is having an email sent to me.
Thank you very much, Rachel,
Norma Jean McDarmont
September 2, 2022
Unprompted review
Reply from ThePhotoStick
Hello Norma Jean!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Ordered 4 Photosticks one year ago
I ordered 4 Photosticks on August 23 last year, and payed ca $100. I am still waiting for delivery! No response from the company. My customer is 10271.
August 30, 2022
Unprompted review
Reply from ThePhotoStick
Good day,
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Bought the stick last february. avoid at all costs
Bought the stick last feb. tried it out yesterday. First it completely froze the laptop then it stated there was an error. I coulodn`t get the program off the laptop. Contacted photostick support who gave instructipons for a download and told me to wipe the stick before downloading. I did this, and the stick seemed to work. It took 6 hours to copy my photos and videos. However, it also copied duplicates which it wasn`t supposed to do and was was one of the reasons i bought it in the fisrt place. Next day I came to view the saved pics only to find the stick wasn`t working. again. I asked for a refund but was told i could only have a replacement or refund once I retuned the original back to the States for a refund.This I will not do as this as whether or not this stick works it has already been coppying all sorts of information from my computer. I would be have to be mad to trust this company who are selling products that are not fit for purpose in the first place.
August 27, 2022
Unprompted review
Reply from ThePhotoStick
Hello Robert
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
This application is useless cannot back…
This application is useless cannot back up photos and it wont scan either Waste of money
August 24, 2022
Unprompted review
Reply from ThePhotoStick
Hello Gemma
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I had a problem with delivery of my…
I had a problem with delivery of my order that was not in any way the fault of ThePhotoStick but they stayed with the problem until it was solved even though it cost them to see it through. This is why I like dealing with family owned businesses like ThePhotoStick. I’ll be telling my family and friends as well as posting on my social accounts how well I was treated.
August 10, 2022
Unprompted review
Reply from ThePhotoStick
Hello Steven
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Shipment on its way
On the first step which is international shipment, all the best attention is delivered by the team and including quick personalized answers. You feel to be taken into consideration even for a small purchase of about less than 50 US$!
I will revert further to receiving the USB key and using the product.
All the best
Niels, Paris region, France
July 12, 2022
Unprompted review
Reply from ThePhotoStick
Hello Niels
Thank you for being a valued customer. We appreciate you posting this review and letting us know that you are pleased with the prompt service you were given by our support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
"Get Started" Menu Vague
I was a bit confused in the "Get Started" menu when I was instructed to "Select root folder of a TPS device" but there was no instruction regarding how to do so.
Thankfully your live chat tech was able to get to my question almost immediately and my problem was solved in just a few minutes.
It would be nice if there were clearer guidence from the setup menu regarding selecting the TPS root folder. But If the device works as well as your support team I will be very happy with my purchase.
John Hogan
July 5, 2022
Unprompted review
Reply from ThePhotoStick
Hello John
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Impressive customer service
Impressive customer service. Quick, friendly and generous. I had a VAT issue, and received payback as soon as I had described the problem. A very serious and trustworthy company.
June 28, 2022
Unprompted review
Reply from ThePhotoStick
Hello Bo
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Fantastic customer service!
I ordered a photostick and it didn't work with my phone, they sent me the correct one completely on trust before asking for the original to be returned. More focused on me being satisfied with the product. This is an American company and they could teach the UK about customer service and aftercare. Definitely recommend.
June 25, 2022
Unprompted review
Reply from ThePhotoStick
Hello Sue
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Had a issue with delivery of…
Had a issue with delivery of photostick, contacted the support team, they responded quickly and resolved the issue.
June 23, 2022
Unprompted review
Reply from ThePhotoStick
Hello Vicki
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
Had a problem with the first…
Had a problem with the first photostick, mentioned this to support and within a week I had a new photo stick and with great customer seervice.
June 23, 2022
Unprompted review
Reply from ThePhotoStick
Hello Tom,
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
Still waiting for it to arrive
Still waiting for it to arrive, ordered in March, now nearly July.
I need a refund of 75 dollars
June 20, 2022
Unprompted review
Reply from ThePhotoStick
Hello Joy
I am sincerely sorry for the inconvenience caused to you. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Avoid
Avoid, do not buy. Initially the photo stick worked and downloaded photos from my laptop 14,000 plus. Took five hours but the next day I tried to access the photo stick files but it is not letting me access them at all! Money down the drain, my fault should have read the reviews before purchasing 🤦♀️
June 11, 2022
Unprompted review
Reply from ThePhotoStick
Hello Margaret,
I am so sorry to hear of your experience with ThePhotoStick. Our software is designed to search and find all photos and videos on the device it is plugged into and copy them directly over to ThePhotoStick. If you have any questions on the functionality of ThePhotoStick, feel free to reach out to our customer support department. One of our agents will be happy to visit with you and answer any questions you may have.
With regards,
Rachel
ThePhotoStick Review Team
https://www.thephotostick.com/
Back Up Your Photos With One Click on ThePhotoStick®
Don't waste hours of your time trying to find, organize, and backup all your photos and videos. Let the ThePhotoStick® do the work for you with one simple click. Just Click GO. No lost hours. No missed photos. No Cloud fees. Do it yourself with ThePhotoStick®
I had not received the package after…
I had not received the package after receiving an email stating that it had been delivered. I was thinking it was coming by UPS or FED X. After I got another email telling me to check my mailbox I found my order there. Thank you so much for promptly responding to my request and for solving my issue. Have a great day.
June 10, 2022
Unprompted review
Reply from ThePhotoStick
Hello, Lynn.
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
Customer Service
I inadvertantly ordered 2 photo sticks instead of one. Rachael was able to correct my mistake and issued a refund. I assume the refund will show up on my credit card within the next few days. I am more than pleased at her prompt attention to this error I made. Thanks Rachael!
Lorna Davies
June 9, 2022
Unprompted review
Reply from ThePhotoStick
Hello, Lorna.
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by customer support team. If you have any questions on the timing of your refund, please reach out to your credit card company. It varies by the card company and could possibly be 5-10 days.
Sincerely,
Debby
ThePhotoStick Review Team
Service Team Members are Exceptional!
The service team listened to my concerns and suggested solutions which I would not have considered. My wife had ordered the product for me so they did not have a record of the purchase with my credentials. When I provided her details the problem was solved in 5 mins. Rachel and her team mates should be recognized and rewarded for providing outstanding customer service. We are very greatful to everyone whom we encountered, and the final resolution to our situation.
June 2, 2022
Unprompted review
Reply from ThePhotoStick
Hello, John.
Thank you so much for taking the time to post about the outstanding customer service that you received from our support team. We take pride in our product and services and we always appreciate customer feedback. If we can be of any assistance to you in the future, please reach out to us again.
Sincerely,
Debby
ThePhotoStick Review Team
ThePhotoStick Support
Center: https://www.thephotostick.com/pages/support-center
• ThePhotoStick Omni: https://www.thephotostick.com/pages/support-thephotostick-omni
•
• ThePhotoStick for Computers: https://www.thephotostick.com/pages/support-thephotostick-for-computers
•
• ThePhotoStick Mobile for Android: https://www.thephotostick.com/pages/support-thephotostick-mobile-android
•
• ThePhotoStick Mobile for iOS: https://www.thephotostick.com/pages/support-thephotostick-mobile-ios
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